Mobile Service Management: Monitoring and Managing Mobile Infrastructure for

Mobile Service Management: Monitoring and Managing Mobile Infrastructure for Converged Mobile Devices

Product Type: Market Research Report
Published by: IDC
Published: June 2009
Product Code: R104-39525

Description

This IDC study provides an overview and technology assessment of the area of mobile service management (MSM) — a burgeoning category consisting of a select group of specialist vendors and some larger systems management vendors with solutions designed to monitor the performance of enterprise systems connected to converged mobile devices (CMDs). In addition, these solutions may provide troubleshooting and remediation capabilities for IT administrators.

"The emerging mobile service management category validates the criticality of ensuring uptime and peak performance for mobile workers using BlackBerrys and other CMDs." — Sean Ryan, research analyst, IDC's Mobile Enterprise Software

Table of Contents

Table of Contents
IDC Opinion

In This Study
Situation Overview
Mobile Service Management Software — IDC Taxonomy
Vendor Profiles
BoxTone
BoxTone for BlackBerry
CONCEIVIUM Business Solutions
CONCEIVIUM MobileAnalyzer and MobileMonitor
HP
HP Operations Manager for BlackBerry Enterprise Server
Isec7
B*Nator for BlackBerry
Zenprise
Zenprise MobileManager
Other Vendors
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis

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