Vendor Profile: Verizon Business Services - Professional Services Capabilities in Asia/Pacific (Excluding Japan)

This IDC Vendor Profile is part of a series undertaken by the AP IT Services team to analyze and critique the PS market in the APEJ region. This report series has been supported by IDC AP's annual end-user survey team (Asia/Pacific IT and Managed Services Survey, 2008; refer to End-User Perspectives, Perceptions, and Preferences for Buying IT Services in Asia/Pacific [Excluding Japan] [IDC #AP221113Q]). One key finding that emerged from the survey was that enterprise organizations assigned a higher overall rating on a number of parameters to telecom SPs as compared with their IT counterparts (global and local, respectively). These parameters are:

• Quality of services (QoS)
• Breadth of offerings
• Depth of expertise
• Value

The selection criterion for the SPs is based on having representation from each type of SP in the PS space (i.e., IT SPs, telecom SPs, technology companies, system integrators [SIs}, and business consulting services companies). Information provided in this report series is based on a range of primary and secondary research including interviews with SPs, IDC's ongoing market analysis, end-user surveys, vendor press releases/announcements, and industry analyst briefings. This report provides analysis of the various SPs and their market positioning, and includes:

• Company overview
• PS offerings
• Focus areas and strategies
• Customer and partnering highlights
• Strengths and challenges in the marketplace

The companies profiled include global telecom SPs in the region including:

• AT&T
• BT Global Services
• Orange Business Services
• Verizon Business
• Selected regional Asia/Pacific telecommunication SPs (phase 2)

Furthermore, in this IDC vendor profile, we cover Verizon Business providing commentary on its PS business in APEJ, strengths, areas for improvement, and competitive differentiators. This report also provides an overview of the organizations' future objectives within AP.