Technology Selection: Finally Adding the "Actionable" to Analytics and Information

This Health Industry Insights report previews vendor solutions and next-generation business intelligence solution requirements for healthcare payers. Most of the business intelligence work and investment by healthcare payers in the past decade focused on making information available. A daunting task to be sure, but not the end point of the business intelligence and transparency initiatives by any means. New solutions are emerging across the healthcare payer market that will enable the healthcare payer to use triggers and alerts to push and focus information delivery, direct or recommend action, and then determine whether the action produced the desired improvement.

"Only when information impact and action can be measured, communicated, and integrated into new methods to further improve performance will the healthcare payer business intelligence efforts provide value," notes Janice Young, research director, Health Industry Insights.