Japan Business Outsourcing 2008-2012 Forecast Update and 2007 Review: First Half

Japan Business Outsourcing 2008-2012 Forecast Update and 2007 Review: First Half 2008

Product Type: Market Research Report
Published by: IDC
Published: July 2009
Product Code: R104-39641

Description

This IDC study (which is a translation of the Japanese report IDC #J8450108) explores situations and trends in the Japan key horizontal business outsourcing market by submarket (HR, customer care, finance and accounting [F&A], and procurement). It analyzes the market situation in 2007, provides forecasts up to 2012, and includes IDC's recommendations to service vendors.

Against the background of a shortage of labor and expectations of further cost reductions among companies as the Japan economy enters a deeper recession, the Japan business outsourcing market will continue to grow. However, the pressure on prices of standard/labor-intensive business services will increase because of the economic downturn.

"It is necessary for service vendors to move beyond enhancing business efficiency for the sole purpose of cost cutting, and provide high-value services that can contribute to business reforms and HR strategies. They should attract manpower by developing career paths, providing highly specialized services, and realizing the delivery of comprehensive services through collaborations", says Akiko Takei, market analyst, IT Services, IDC Japan.

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Service Market Definition
What Are Services?
Service Market Size
Foundation Market
Business Service Market Definitions
Business Outsourcing Market Definitions
Business Process Outsourcing
Processing Service
Difference between IDC's Definitions of Business Process Outsourcing and Processing Service
Classification Based on Business Functions
Classification of Horizontal and Vertical Business Functions
Executive Summary
Situation Overview
Economic Outline
Situation of Companies in Japan
Employment Situation Based on Employment Type
Manpower Conditions
Corporate Service Trends
User Survey Results
Business Issues
BPO Implementation
Expectations on BPO
Japan Business Outsourcing Market Situation
Future Outlook
Forecast and Assumptions
Japan Business Outsourcing Market Forecast
Market Trends by Segment
Human Resources Business Outsourcing
Customer Care Business Outsourcing
Finance and Accounting Business Outsourcing
Procurement Business Outsourcing
Market Context
Essential Guidance
Learn More
Related Research
"Key Horizontal Business Functions" Business Outsourcing
Human Resource Business Outsourcing
Customer Care Business Outsourcing
Finance and Accounting Business Outsourcing
Procurement Business Outsourcing
Synopsis
Table: IDC's Service Foundation Market Map
Table: Changes in Main Economic Indicators, 2002–1H08
Table: Japan Changes in Number of Employees by Style, 2002–1H08
Table: Japan Business Service Revenue Trends, FY04-FY08
Table: Japan Corporate Service Price Index, 2003 - August 2008
Table: Key Forecast Assumptions for the Japan Business Outsourcing Market, 2008–2012
Table: Japan Business Outsourcing Market Forecast by Segment, 2007–2012
Table: Japan Business Outsourcing Market: Comparison of November 2008 and April 2008 Forecast, 2005–2012
Figure: IDC's Business Service Market Definitions
Figure: IDC Business Outsourcing Market Concept Map
Figure: Semiannual Changes in Business Revenue, Human Resources Costs, Sales and General Administration Expenses, and Ordinary Profit, 1H02–1H08
Figure: Japan Employment Situation by Employment Style, August 2003–August 2008
Figure: Japan Employment Situation by Employment Type, August 2003–August 2008
Figure: Business Issues Faced by Japan CIOs, 2007 and 2008
Figure: BPO Service Implementation by Industry
Figure: Finance and Accounting BPO Service Implementation by Company Size
Figure: Human Resources BPO Service Implementation by Company Size
Figure: Customer Care BPO Service Implementation by Company Size
Figure: Procurement BPO Service Implementation by Company Size
Figure: Effects Expected From BPO Service, 2007 and 2008
Figure: Effects Expected From BPO Service by Company Size
Figure: Japan Business Outsourcing Market Forecast, 2007–2012
Figure: Japan Business Outsourcing Market Growth Forecast by Segment, 2007–2012
Figure: Japan Human Resources Business Outsourcing Market Forecast, 2007–2012
Figure: Japan Customer Care Business Outsourcing Market Forecast, 2007–2012
Figure: Japan Finance and Accounting Business Outsourcing Market Forecast, 2007–2012
Figure: Japan Procurement Business Outsourcing Market Forecast, 2007–2012
Figure: Japan Business Outsourcing Market: Comparison of November 2008 and April 2008 Year-Over-Year Growth Rate Forecast, 2005–2012

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