Japan Unified Communications Market User Survey 2008: Industry Report

Japan Unified Communications Market User Survey 2008

Product Type: Market Research Report
Published by: IDC
Published: July 2009
Product Code: R104-39790

Description

This IDC study, which is a translation of the Japanese report IDC #J9050101, presents the analysis of unified communications (UC) usage based on the findings from Enterprise Networking Equipment User Survey, 2008, conducted in July 2008. According to the 2008 survey, the implementation rates of VoIP systems/services remained almost unchanged compared with the 2007 results, but there are several changes in the trends such as improved implementation in the small and medium-sized business (SMB) segments and the growing focus on cost reduction. The implementation rates of unified applications increased, but the level of satisfaction decreased.

"Amid the market climate facing dwindling economic sentiment, VoIP equipment vendors and sales channels should brace for possible decline in the number of contracts and in profitability, as well as develop UC proposals targeting SMBs with concrete cost-reduction effects, package new products such as license-based products that are easy to implement and reasonable, and discover new business opportunities by leveraging the existing sales channels," says Takashi Manabe, research manager, Communications, IDC Japan.

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
Sample Profile
Company Size
Industry
Respondents' Roles in Company Networks
Respondents' Understanding of Networks
Japan Enterprise Users' VoIP System/Service Implementation Trends
Enterprise Users' VoIP System Implementation Trends
Factors that Encouraged VoIP System/Service Implementation
Expectations and Satisfactions with VoIP Systems/Services
Use of VoIP Equipment
Implementation Methods of Enterprise VoIP Users
VoIP System/Service Purchase Source
Reasons for Choosing VoIP System/Service Purchase Source
IP-PBX/SIP Server Selection Criteria
IP Phone Selection Criteria
Unified Application Implementation Trends
Unified Application/Function Implementation Rates
Satisfaction and Dissatisfaction with Unified Applications/Functions
Enterprise Users' Perception of Outstanding Issues and Future Plans over Voice Systems
Outstanding Issues and Future Plans of VoIP System/Service Users
Outstanding Issues and Future Plans of Non-VoIP System/Service Users
Future Plans for Unified Application Implementation
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis
Table: Question Segments and Conditions
Figure: Enterprise VoIP User Survey: Respondent Breakdown by Company Size (Employment Scale)
Figure: Enterprise VoIP User Survey: Respondent Breakdown by Industry
Figure: Enterprise VoIP User Survey: Respondent's Role
Figure: Enterprise VoIP User Survey: Respondent's Understanding of Networks
Figure: VoIP System/Service Implementation
Figure: VoIP System/Service Implementation, 2007 and 2008
Figure: VoIP System/Service Implementation by Company Size
Figure: Implementation of Self-Managed VoIP Systems by Company Size, 2007 and 2008
Figure: VoIP Service Implementation by Company Size, 2007 and 2008
Figure: VoIP System/Service Implementation by Industry Type
Figure: Factors that Encouraged VoIP System/Service Implementation
Figure: Changes of Factors that Encouraged VoIP System/Service Implementation, 2007 and 2008
Figure: Factors that Encouraged VoIP System/Service Implementation by Company Size
Figure: Expectations of VoIP System/Service Users Before Implementation
Figure: Satisfaction of VoIP System/Service Users After Implementation
Figure: Comparison Between Expectations and Satisfaction of VoIP System/Service Users
Figure: Use of VoIP Equipment
Figure: VoIP System/Service Purchase Source, 2007 and 2008
Figure: VoIP System/Service Purchase Source by Company Size
Figure: Reasons for Choosing VoIP System/Service Purchase Source
Figure: Selection Criteria for VoIP System/Service Implementation (IP-PBX/SIP Server)
Figure: Selection Criteria for VoIP System/Service Implementation (IP-PBX/SIP Server), 2007 and 2008
Figure: Selection Criteria for VoIP System/Service Implementation (IP Phone)
Figure: Selection Criteria for VoIP System/Service Implementation (IP Phone), 2007 and 2008
Figure: Implementation Rates of Unified Applications/Functions
Figure: Implementation Rates of Unified Applications/Functions, 2007 and 2008
Figure: Level of Satisfaction with Unified Applications/Functions
Figure: (Reference) Level of Satisfaction with Unified Applications/Functions, 2007
Figure: Dissatisfaction with Unified Applications/Functions
Figure: Outstanding Issues of Telephony Systems (VoIP Users)
Figure: Future Plans for VoIP Systems/Services (VoIP Users)
Figure: Reasons to Change VoIP Systems/Services (VoIP Users)
Figure: Outstanding Issues of Telephony Systems (Non-VoIP Users)
Figure: Outstanding Issues of Telephony Systems (Non-VoIP Users) by Company Size
Figure: Future Plans for VoIP System/Service Implementation (Non-VoIP Users)
Figure: Future Plans for VoIP System/Service Implementation (Non-VoIP Users) by Company Size
Figure: VoIP Systems/Services that Non-VoIP Users Want to Use in Future
Figure: VoIP Systems/Services that Non-VoIP Users Want to Use in Future by Company Size
Figure: Expectations for VoIP System/Services (Non-VoIP Users)
Figure: Reasons for Not Implementing VoIP Systems/Services (Non-VoIP Users)
Figure: Plans for Unified Application/Function Implementation
Figure: Reasons for Not Implementing Unified Applications/Functions

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