Worldwide Contact Center Applications 2008 Vendor Shares: Industry Report

Worldwide Contact Center Applications 2008 Vendor Shares

Product Type: Market Research Report
Published by: IDC
Published: July 2009
Product Code: R104-39801

Description

This IDC study provides market sizing for the contact center applications software market in 2008, revenue shares, the future market outlook, and guidance to CRM software vendors.

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
CRM Applications Market Definition
Contact Center
Customer Service
Situation Overview
The Contact Center Market in 2008
Historical Market Values and Exchange Rates
Performance of Leading Vendors in 2008
Performance by Geographic Region in 2008
Performance by Operating Environment in 2008
Future Outlook
Balance Between Cost and Customer Satisfaction — How to Measure Social Networks in KPIs
The Development of New KPIs
Move to Communications-Enabled Business Processes
Essential Guidance
End-User Organizations
Suppliers of Contact Center Technology
Learn More
Related Research
Methodology
Synopsis
Table: Worldwide Contact Center Applications Revenue by Vendor, 2006–2008 ($M)
Table: Exchange Rates, 2003–2008 (%)
Table: Worldwide Contact Center Applications Revenue by Region, 2006–2008 ($M)
Figure: Worldwide Contact Center Applications Revenue Share by Region, 2008
Figure: Worldwide Contact Center Applications Revenue Share by Operating Environment, 2008

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