Denmark Outsourcing Services 2008 Market Shares and 2009-2013 Market Forecast

IDC believes the outsourcing market will emerge as a winner in the current credit crisis, but the economic slowdown will have a clear impact on market competition. "The outsourcing market is undergoing some radical changes that involve competition among more players and the introduction of disruptive delivery models," said Brian Troelsen, research manager, IDC Nordic.

Project services, for example, are increasingly becoming an integral part of larger outsourcing deals. "We are seeing a fundamental shift towards more outsourced/managed services with project-based services embedded as part of outsourcing/managed deals," said Troelsen. "Customers are increasingly looking to embed the professional services — consulting and integration — as part of outsourcing engagements. This will mean that outsourcers should have a full portfolio of professional and outsourced/managed services."