Telecom Services Excellence in Customer Care - Who Cares? The Orange Business Services Strategy to Manage by Customer Loyalty Index

This IDC Insight reviews the steps Orange Business Services has taken to elevate its customer service operations, transform and industrialize its processes, and expand its customer-centric philosophy throughout corporate programs. This has propelled it to a leadership position among its peer competitors in the measurement of customer loyalty. Orange Business Services, voted WCA's "Best Global Operator" in 2006, 2007, and 2008, is a leading global service provider that has adopted customer satisfaction as a core business strategy.