Japan IP Contact Center System 2009-2013 Forecast and 2008 Analysis: Industry Report

Japan IP Contact Center System 2009-2013 Forecast and 2008 Analysis

Product Type: Market Research Report
Published by: IDC
Published: August 2009
Product Code: R104-39961

Description

This IDC study, which is a translation of the Japanese report IDC #J9050102, presents an analysis of the IP contact center system (IPCC) market in 2008 as well as forecasts from 2009 to 2013. In the latter half of 2008, the Japan IPCC system market grew to satisfactory performance supported by appropriation of revenue for 2007 orders in progress and the promising performance of distribution companies such as net sales. However, due to the sudden changes in economic conditions in the second half of 2008, the market was impacted by a temporary freeze and postponement of large-scale implementations and year-over-year (YoY) growth weakened even further throughout 2008.

"In order for the Japan IPCC system market to maintain forecast market growth, user companies should examine business continuity measures; sales channels should look into installation cost-cutting methods and the provision of software as a service (SaaS); and device vendors should reinforce on-demand functionality," says Takashi Manabe, research manager, Communications, IDC Japan.

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
2009 Japan IP Contact Center Market Definitions
2008 Japan IP Contact Center Market Trends
2008 Japan IP Contact Center Market Analysis
Changes in 2008 Japan IP Contact Center Market
2009 Japan IP Contact Center Market Vendor Share
2009 Japan IP Contact Center Market by Industry
Future Outlook
Forecast and Assumptions
Japan IP Contact Center System Market Forecast, 2009–2013
Market Context
Vendor Profiles
Aspect Software Japan
Avaya
Interactive Intelligence
OKI Networks
CosmoCom Japan
Genesys Japan
NEC
Fujitsu
Essential Guidance
Learn More
Related Research
Synopsis
Table: Revenue Performance by Segment Based on End-User Prices for the Japan Contact Center System Market, 2006–2008
Table: Revenue Performance by Segment of the Japan IP Contact Center System Market Based on End-User Prices, 2006–2008
Table: Japan IP Contact Center System Market, Revenue Share by Vendor: Based on End-User Prices, 2006–2008
Table: Key Forecast Assumptions for Japan IP Contact Center System Market, Seat Share by Vendor:, 2009–2013
Table: Forecast for the Japan IP Contact Center Market Based on End-User Prices, 2006–2013
Table: Japan IP Contact Center System Market Comparison with Previous End-User Revenue Forecast: Forecasts Made in April 2008 and February 2009, 2006–2013
Table: Japan IP Contact Center System Market Comparison with Previous End-User Revenue Forecast by Segment: Forecasts Made in April 2008 and February 2009, 2006–2013
Figure: Revenue Performance by Segment Based on End-User Prices for the Japan Contact Center System Market, 2006–2008
Figure: Revenue Performance by Segment of the Japan IP Contact Center System Market Based on End-User Prices, 2006–2008
Figure: Japan IP Contact Center System Market, Revenue Share by Vendor: Based on End-User Prices, 2007–2008
Figure: Revenue Performance of the Japan Contact Center System Market by Vendor: Based on End-User Prices, 2006–2008
Figure: Japan IP Contact Center System Market, Seat Share by Vendor, 2007–2008
Figure: Japan IP Contact Center System Market, Ratio by End-User Industry, 2007–2008
Figure: Forecast for the Japan IP Contact Center Market Based on End-User Prices, 2006–2013
Figure: Forecast of End-User Revenue by Segment for the Japan IP Contact Center Market, 2006–2013
Figure: Year-Over-Year Growth by Segment of the Japan IP Contact Center System Market by End-User Revenue, 2007–2013
Figure: Japan IP Contact Center System Market Comparison with Previous End-User Revenue Forecast: Forecasts Made in April 2008 and February 2009, 2006–2013
Figure: Japan IP Contact Center System Platform Market Comparison with Previous End-User Revenue Forecast: Forecasts Made in April 2008 and February 2009, 2006–2013
Figure: Japan IP Contact Center System Application Market Comparison with Previous End-User Revenue Forecast: Forecasts Made in April 2008 and February 2009, 2006–2013
Figure: Japan IP Contact Center System Service Market Comparison with Previous End-User Revenue Forecast: Forecasts Made in April 2008 and February 2009, 2006–2013

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