Japan Small and Medium Business Markets WAN Managed Service Deployment Trend and

Japan Small and Medium Business Markets WAN Managed Service Deployment Trend and Vendor Strategy Analysis, 2008

Product Type: Market Research Report
Published by: IDC
Published: September 2009
Product Code: R104-40109

Description

This IDC study (which is a translation of the Japanese report IDC #J8300110) analyzes the results of the Japan SMB User Survey we have conducted in February 2008 on the use of managed network services among Japan small and medium-sized businesses (SMBs). The implementation rates of managed services tend to increase with the company size. More than 50% of large companies with 1,000 or more employees have implemented managed services. Meanwhile, only 20% of small companies with 1-99 employees and 35%-40% of medium-small companies with 100-499 employees have done so. Even for functions that are necessary regardless of the industry or size of the user company, such as "network security" or "email", the implementation rates of managed services differ widely between the various company size segments. There is a huge room for vendors to cultivate customers outside the large-enterprise segment.

"Amid the economic slowdown that is affecting business performance, SMBs are now placing even stronger emphasis on cost cutting. Despite this, IDC believes that needs for managed services will increase among SMBs due to the shortage of IT manpower and demands for business clients to strengthen compliance systems. Whether service providers can develop sales channels that are able to reach this segment is a key determinant of their business success. It is necessary for service providers to pay attention to the procurement habits of SMBs, and collaborate with advisory professionals outside the IT sphere such as tax accountants/accountants," says Akiko Kawakami, senior market analyst, Communications, IDC Japan.

Table of Contents

Table of Contents
IDC Opinion

In This Study
Methodology
Definition of Small and Medium-Sized Businesses
Small and Medium-Sized Business User Survey Method
Target Respondents
Number of Respondents
Survey Method
Survey Period
Survey Topics
Executive Summary
Managed Services Implementation Rates
Undertakings of Japan Carriers
Efforts SPs Should Undertake
Situation Overview
WAN and Managed Services Implementation Among SMBs
Respondent Profile
Number of WAN Access Points
Managed Network Services Implementation Rates
Implementation Rates by Function
Existing Managed Service Providers
Evaluation of Managed Service Providers
Managed Network Services: Emphasis and Evaluations
Managed Service Replacement Plans in the Following Year
Japan Carriers' Undertakings in the SMB Market
NTT Communications
NTT East
NTT West
KDDI
Softbank Telecom
IIJ
Future Outlook
Essential Guidance
Learn More
Related Research
Share Distribution by Managed Service Provider
Synopsis
Table: Japan Managed Services Implementation Rates by Company Size
Table: U.S. Managed Services Implementation Rates by Company Size
Table: Service Providers covered in Survey and Vendor Classification
Table: Undertakings of Japan Carriers: NTT Communications
Table: Undertakings of Japan Carriers: NTT East
Table: Undertakings of Japan Carriers: NTT West
Table: Undertakings of Japan Carriers: KDDI
Table: Undertakings of Japan Carriers: Softbank Telecom
Table: Undertakings of Japan Carriers: IIJ
Table: Network Security Service Provider Share by Company Size
Table: Email Service Provider Share by Company Size
Table: Desktop/LAN Management Service Provider Share by Company Size
Table: Remote Access Service Provider Share by Company Size
Table: Datacenter Service Provider Share by Company Size
Table: Business Application Management Service Provider Share by Company Size
Table: CPE Operation/Management Service Provider Share by Company Size
Table: IP PBX Management Service Provider Share by Company Size
Table: Traditional PBX Management Service Provider Share by Company Size
Figure: Distribution of Survey Respondents by Company Size
Figure: Distribution of Survey Respondents by Industry
Figure: Distribution of Survey Respondents by Company Size and Industry
Figure: Distribution of Survey Respondents by Turnover
Figure: Distribution of Survey Respondents by HQ Location
Figure: Number of WAN Access Points: by Company Size
Figure: Number of WAN Access Points: by industry
Figure: Implementation Rates of Managed Network Services by Company Size
Figure: Implementation Rates of Managed Network Services by industry
Figure: Services Implemented and to Be Implemented
Figure: Existing Services by Company Size
Figure: Existing Managed Service Providers by Function
Figure: Existing Managed Service Providers by Company Size
Figure: Existing Email Service Providers by Company Size
Figure: Existing Desktop/LAN Management Service Providers by Company Size
Figure: Existing Datacenter Service Providers by Company Size
Figure: Evaluation of Existing Managed Service Providers
Figure: Aspects of Managed Network Services Emphasized/Appraised
Figure: Top 3 Advantages of Using Managed Network Services Among U.S. Companies
Figure: Plans to Replace Existing Managed Services in the Following Year by Company Size
Figure: Plans to Replace Existing Managed Services in the Following Year by Industry

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