Growing Customer Willingness to Use RIMS and Move Assets Offshore Signify Greater Acceptance of Offshore as Part of Strategic Infrastructure Outsourcing

This IDC study, based on a recent 2009 U.S. demand-side study on infrastructure outsourcing services, provides outsourcers and service providers with a snapshot of customer feedback related to current buying patterns for remote infrastructure management services (RIMS) and receptivity toward shifting assets to an offshore location. This study provides IDC's assessment of the impact of these buying patterns on competitors in the infrastructure outsourcing services market and guidance on the best way to optimize the opportunities.

"Customers are dramatically embracing the use of RIMS as part of infrastructure outsourcing managed services engagements as well as showing initial signs of their willingness to shift assets to offshore locations as part of such deals," says David Tapper, IDC Program VP, Outsourcing and Offshore Services. "The impact of these dynamic changes in customer behavior could enable offshore providers to gain considerable ground in taking market share from the large global vendors in the infrastructure outsourcing market, enable global providers to build competitive advantage over local and regional players, and position key geographic locations as strategic hubs for service delivery."