Western European Key Horizontal BPO Forecasts: 3Q09 Update: Industry Report

Western European Key Horizontal BPO Forecasts: 3Q09 Update

Product Type: Market Research Report
Published by: IDC
Published: September 2009
Product Code: R104-40145

Description

This IDC Forecast Update presents IDC's updated estimate and forecasts of the total market for the key horizontal (customer care, F&A, HR, and procurement) BPO services in Western Europe in 2008-2013. This document updates the forecast and analysis published in Western European Key Horizontal Business Process Outsourcing Forecast Update, July 2009 (IDC #BP60R9, July 2009).

For discussion of the methodology used in this report, please see the section at the end of this document.

Table of Contents

Table of Contents
IDC Opinion
In This Forecast Update
Future Outlook
Market Context
Changes to the Customer-Care BPO Estimates and Forecasts
Small Overall Slowdown in Key Horizontal BPO Demand
Essential Guidance
Learn More
Related Research
Methodology
Key Horizontal BPO Definitions
Impact of Exchange Rates
Table: Western European Key Horizontal BPO Market, 2008–2013, by Segment ($M)
Table: Western European Key Horizontal BPO Market, 2008–2013 ($M)
Table: Western European Key Horizontal BPO Market, Excluding HRProcessing 2008–2013 ($M)
Table: Key Exchange Rates Information
Figure: Western European Key Horizontal BPO Services Market by Segment, 2008 and 2013
Figure: Western European Key Horizontal BPO Services Market by Segment, Excluding HR Processing, 2008 and 2013
Figure: Western European IT Services Market by Foundation Market ($M) and CAGR 2008–2013
Figure: Western European BPO Services Market, Previous Versus Current Forecast

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