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Customer Experience Management is a Key Competitive Differentiator in the Telecoms Space

Product Type: Market Research Report
Published by: IDC
Published: September 2009
Product Code: R104-40146
Description

This Insight discusses the increasing importance of customer experience management and customer centricity for telecoms operators.

Table of Contents
Table of Contents
IDC Opinion
In This Insight
Situation Overview
Various Components of Customer Experience Management
Complete Value Chain Visibility
Outsourced Service Model for Telecoms Operators
Central Role of Business Intelligence
Customer Experience Management in Other Sectors
Implications of Social Networking
Privacy, Legal, and Social Issues
Future Outlook
Figure: Customer Experience Management and Customer Centricity Dimensions
Ordering and More Information
Price and Delivery Options


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