Malaysia Solution Services Spending Survey, 2009: Industry Report

Malaysia Solution Services Spending Survey, 2009

Product Type: Market Research Report
Published by: IDC
Published: October 2009
Product Code: R104-40306

Description

This IDC Study looks at identifying the growing solution services needs among organizations in Malaysia in 2009. This survey covers the overall spending intention and adoption pattern, which includes IT spending budgets, current and future solution investment, and its spending drivers.

"Organizations are spending on IT services but are trying to spend less if possible," says Hailey Chan, associate market analyst, Services Research, IDC Malaysia. "The key is to uncover areas of opportunities in which most organizations cannot afford to reduce spending."

Table of Contents

Table of Contents
IDC Opinion

In This Study
Methodology
Demographics
Situation Overview
Introduction
The Economy and IT Services Spending
Services Engagement
Reasons for Engaging Third-Party Vendor Services
Solution Services
IT Security
Business Continuity and Disaster Recovery
IT Service Providers
Performance Rating
Vendor Accountability
Pricing Models
Future Outlook
2008 IT Budget and 2009 Services Allocation
2009 IT Services Expenditure Breakdown
Essential Guidance
Actions to Consider
Learn More
Related Research
Solution Services Market Definition
Synopsis
Table: Importance of IT Services Vendors' Accountability for Business Outcomes
Table: IT Budget for 2008 as a Percentage of Organization's Revenue
Figure: Respondents by Vertical Industry
Figure: Respondents by Company Size
Figure: Effect of the Economy on IT Services Spending
Figure: Top 3 Initiatives to Reduce Overall IT Services Spending
Figure: Economic Impact on the Involvement of Finance Director in IT Procurement Decision Making
Figure: Organizational Operations Requiring Vendor or Third-Party IT Services
Figure: Reasons for Engaging Third-Party Vendor Services
Figure: Spending on IT Solution Services
Figure: Challenges in Managing IT Security
Figure: Factors that Drive BCDR
Figure: Business Continuity/Disaster Recovery Activation
Figure: Performance of Vendors
Figure: Contracts Structured for Accountability
Figure: Preferred Pricing Model for IT Services
Figure: Changes in IT Allocation Budget
Figure: Allocation Budget for IT Services in 2009
Figure: IT Services Allocation in 2009 IT Budget
Figure: Example of Solution Services Markets

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