Business Process Outsourcing Services Vendors - Leveraging Analytics Services to

Business Process Outsourcing Services Vendors - Leveraging Analytics Services to Enable Their Customers to Overcome Challenges, Create Value, and Manage Risk in the Current Economic Downturn

Product Type: Market Research Report
Published by: IDC
Published: October 2009
Product Code: R104-40319

Description

This IDC Insight introduces the analytics services offered by BPO vendors and explains the benefits of these services, key characteristics of service providers offering these services, and the analytics value proposition, and it offers a few customer examples.

Table of Contents

Table of Contents
IDC Opinion
In This Insight
Situation Overview
What Is Analytics?
Business Analytics Services — Customer Options
BPO Analytics Service Provider Characteristics
Business Analytics — Drivers
Business Analytics — Value Proposition
Outsourced Business Analytics Services — Customer Feedback
Customer Examples
Future Outlook
LEARN MORE
Related Research
Table: BPO Service Providers' Analytics Contracts
Figure: Business Analytics Services — Customer Options
Figure: Outsourced BPO Analytics Services — Value Proposition
Figure: Outsourced BPO Analytics Services — Customer Preferences
Figure: Outsourced BPO Analytics Services — Customer Preferences by Company Size
Figure: Outsourced BPO Analytics Services — Customer Preferences by Industry

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