U.S. Wholesale Long Distance: Carrier Report Card 2006-2010

Table of Contents

Table of Figures

Preface

I. Executive Summary

II. Overview, Sizing & Forecasts of the U.S. Wholesale Industry

A. History of the Wholesale Industry

B. Wholesale Market Sizing and Projections

C. Wholesale Industry Influencing Factors

1. Pricing

2. Technological Innovations

3. Consolidation/Partnerships

4. Regulation

5. Enterprise

III. Wholesale Customer Respondent Priorities & Characteristics

A. Relationship Duration

B. Traffic and Monetary Allocation

C. Selection Criteria

IV. Wholesale Carrier Descriptions & Product Offerings

A. AT&T

B. BellSouth

C. Broadwing

D. Global Crossing

E. Level 3

F. Qwest

G. Sprint

H. Verizon

V. Categorical Analysis of Carriers by Their Customers

A. Overall Ranking

B. Comparative Carrier Analysis

1. Billing

2. Customer Service

3. Sales Representatives

4. Provisioning

5. Network

6. Voice Products

7. Data Products

8. Voice Pricing

9. Data Pricing

10. Brand

VI. Summary of Categorical Scores By Carrier

A. AT&T

B. BellSouth

C. Broadwing

D. Global Crossing

E. Level 3

F. Qwest

G. Sprint

H. Verizon

VII. Comparison of 2006 Scores to 2005, 2004, 2003, and 2002 Scores by Company

VIII. Conclusions and Implications for the Wholesale Industry

IX. Appendix A

Table of Figures:

Figure 1: Summary of Growth in U.S. Wholesale LD Revenue 2004-2010

Figure 2: Average Length of Customer Relationship

Figure 3: Percentage of customers Expected to Modify the Length of Their Contracts

Figure 4: Reseller’s Average Percent of Voice Traffic With Wholesale Carriers (Unweighted)

Figure 5: Reseller’s Average Percent of Data Traffic With Wholesale Carriers (Unweighted)

Figure 6: Wholesale Customers’ Average Percent of VOICE Traffic With Wholesale Carriers (weighted by respondents’ wholesale spending)

Figure 7: Wholesale Customers’ Average Percent of DATA Traffic With Wholesale Carriers (weighted by respondents’ wholesale spending)

Figure 8: Products that are Most Likely to be Purchased in the Next 12 to 18 Months

Figure 9: Overall Scores- Unweighted - Weighted by Wholesale Spending by Customer - SWRs and FBCs Unweighted

Figure 10: Billing - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted

Figure 11: Customer Service - All Respondents -Unweighted & Weighted, SWRs and FBCs - Unweighted

Figure 12: Sales Reps - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted

Figure 13: Provisioning - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted

Figure 14: Network - All Respondents -Unweighted & Weighted, SWRs and FBCs - Unweighted

Figure 15: Voice Products - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted

Figure 16: Data Products - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted

Figure 17: Voice Pricing - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted

Figure 18: Data Pricing - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted

Figure 19: Brand - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted

Figure 20: AT&T Overall Response Profile

Figure 21: BellSouth Overall Response Profile

Figure 22: Broadwing Overall Response Profile

Figure 23: Global Crossing Response Profile

Figure 24: Level 3 Response Profile

Figure 25: Qwest Response Profile

Figure 26: Sprint Response Profile

Figure 27: Verizon Response Profile

Figure 28: Comparison of 2006, 2005, 2004, 2003, and 2002 industry wide categorical scores

Figure 29: Other Providers unweighted and weighted responses