2001 France Small Business Overview

The following report is based on the findings of AMI-Partners’ 2001 France Small Business Market Opportunity Assessment and provides definitive results across all key areas of AMI’s IT field research. AMI-Partners’ defines small businesses in the following way “SBs have 1-99 employees, are non-residential and non-government organizations, and represent 98% of the total France SMB universe.” Currently 2.045 million entities comprise the France SB market and the number of Small Businesses is growing at approximately 1% annually. Data were collected during the Q2, 2001 timeframe and is a nationally representative sample.

Key highlights include findings on the following technology areas:

• Demographics
• Telecommunications
• Computing
• Networking
• Internet/e-Business
• Wireless

Based on proprietary surveys of Small and Medium Businesses in the United States, Europe, Latin America, and the Asia/Pacific region, AMI-Partners' comprehensive data on Internet, IT, eBusiness, and Communications investment and usage is presented in a highly actionable, graphical format with go-to-market insights and analysis.

France SB Introduction

France SB IT/Telecom Spending Overview and Changes

France SB Firmographics Overview

SB Attitudes and Strategic Directions Overview

France SB Computing Overview

France SB Networking Overview

France SB Internet Overview

France SB Methodologies and General

France SB Survey methodology overview

France SB Recruitment and Survey Process

France SB Market Definition

France SB Sampling Pool by Size of Business

France SB Sampling Pool by Type of Business

France SB Weighting Factors by Employee Size

France SB Margin of Error

France SB Demographics

France SB Number of Businesses by Employee Size

France SB France Size of Company: Total Share of Enterprises vs. Total Number of Employees

France SB Number of PC Owning SB by Employee Size & Vertical

France SB Business Workforce by Employee Size

France SB Number of Businesses by Vertical Industry Among PC SBs

France SB Mobile Workforce

France SB Telecommuting

France SB Headquarters Location

France SB Headquarters Location by Vertical Industry

France SB Company’s Physical Location

France SB Current and Planned Number of Branches

France SB Total Number of Sites/Locations

France SB Average Revenues

France SB Changes in Annual Revenues

France SB Revenue Generation - B2B vs. B2C

France SB Maintenance of Corporate Credit Cards

France SB Age of Businesses

France SB Average Number of FT Employees Planned for Hire

France SB Revenue Generation by Territory

France SB Plans for Meeting Revenue Goals

France SB Summary Comparisons

France SB IT/Telecom Spending Areas

France SB Key Technology Penetration

France SB Market Overview: Expanded Technology Penetration

France SB IT/Telecom Spending Comparisons

France SB Year-to-Year Growth Patterns by IT/Telecom Spending Area

France SB Year-to-Year Growth Patterns in Technology Penetration

France SB Attitudes and Strategic Directions

France SB Overview of SB Business Attitudes

France SB Perceived Importance of Various Business Functions and Applications

France SB Perceived Importance of Various Business Functions and Applications (Cont.)

France SB Overview of IT Purchase Preferences

France SB Decision Making and Media Usage

France SB Decision Making Process for IT-Related Purchases

France SB Information Source Used for IT-Related Products & Services

France SB Impact of Different Information Sources on General Awareness of PC/IT-Related Products by Employee Size

France SB Information Sources Used for Price/Feature Comparison for IT-Related Products & Services

French SB Telecom and Other Products & Services

France SB Total Annual Telecom Spending

France SB Total Annual Local Telecom Spending by Employee Size and Industry

France SB Total Annual Long Distance Spending by Employee Size and Industry

France SB Average Monthly Telecom Spending per SB

France SB Average Monthly Telecom Spending per SB by Employee Size

France SB Penetration of Telecom Products

France SB Planned Adoption of Telecom Products

France SB Number of Current and Planned Telephone Lines by Employee Size

France SB Phone Lines per Employee by Employee Size and Industry

France SB Cellular Phone Penetration and Spending

France SB Pager Penetration and Spending

France SB Toll-Free Number Penetration by Employee Size and Industry

France SB PBX/Centrex Penetration by Employee Size and Industry

France SB Internet-Enabled Phone Penetration by Employee Size and Industry

France SB Current and Planned Adoption of Business Products and Services

France SB Total Annual Marketing and Advertising Spending

France SB Current Adoption of Mktg. & Advertising Practices

France SB Total Annual Information and Delivery Spending

France SB Current Adoption of Information and Delivery Services

France SB Total Spending on Other Business Functions

France SB Current Use of Other Business Functions

France SB Spending for Outsourcing of Business Functions by Employee Size

France Current Outsourcing of Business Processes

France SB Computing – Summary Charts

France SB Total Spending on Computing Hardware & Software

France SB Computing – PC Hardware and Service/Support

France SB Overall PC Penetration by Employee Size and Industry

France SB Desktop and Portable PC Ownership and Installed Base

France SB Desktop and Portable PC Ownership and Installed Base by Employee Size

France SB Desktop and Portable PCs Owned per Employee; By Employee Size (PC to Employee Ratio)

France SB Desktop and Portable PCs Owned per Employee; By Vertical Industry (PC to Employee Ratio)

France Average PCs Purchased and Total Shipments

France SB Trends in Ownership of Top Five Desktop & Portable Brands

France SB Last 12 Month Purchasing Trends of Top Five Desktop & Portable Brands

France SB Importance of Features When Purchasing PCs by Employee Size

France SB Planned PC Purchase by Employee Size

France SB Top Five PC Brands Planned for Purchase

France SB Average Planned PC Spending per SB

France SB PCs Purchased by Channel

France SB Current and Planned Overall Channel Usage for PC Purchases

France SB PC Service and Support Spending by Employee Size

France SB Interest in Comprehensive Per Seat Pricing-Based Outsourced IT Services

France SB Computing – Software

France SB Trend in Total Software Spending by Employee Size

France SB Trend in Total Software Spending by Employee Size

France SB Packaged and Custom Software Spending by Employee Size

France SB Application Software Penetration

France SB Trends of Application Software Penetration

France SB Operating System Used/Planned to be Used

France SB Year-Over-Year Change in Use of Operating Systems

France SB Channel Used for Purchasing Software

France SB Distribution of Spending for Custom Software

France SB Use of Custom Software by Employee Size and Industry

France SB Computing – Application Hosting and Processes

France SB Current Use of Hosted Applications

France SB Application Hosted / Planned to be Hosted

France SB Interest in Renting Software

France SB Computing – Printers and Peripherals

France SB Total Spending on Printers by Employee Size

France SB Total Spending on Peripherals by Employee Size

France SB Total Spending on Printer Supplies by Employee Size and Industry

France SB Printer Ownership and Installed Base

France SB Planned Printer Purchases During the Next 12 Months by Employee Size

France SB Printer Brands Planned to be Purchased

France SB Peripherals Ownership Among SBs

France SB Networking – Summary Charts

France SB Total Annual Networking Spending

France SB Current and Planned Adoption of Networking Technologies

France SB Networking – LAN-Related, Servers, Storage

France SB LAN and Server Penetration

France SB LAN Penetration by Employee Size

France SB Server-Based Vs. Peer-to-Peer LANs

France SB Server Installed Base

France SB Server Shipments by Employee Size

France SB Overall Server Brands Used

France SB Channels Used for Purchasing LAN-Related Hardware and Software

France SB Trends in Use of Network Operating Systems

France SB Trends in Wireless LAN Penetration

France SB Current and Planned Use of VPNs

France SB Current and Planned LAN Applications

France SB LAN Upgrade Plans for the Next 12 Months

France SB Internet – Summary Charts

France SB Overview of Internet-Related Spending

France SB Overview of Curre