2001 U.K. Small Business Overview

The following report is based on the findings of AMI-Partners’ 2001 UK Small Business Market Opportunity Assessment and provides definitve results across all key areas of AMI’s IT field research. AMI-Partners’ defines medium businesses in the following way “SBs have 1-99 employees, are non-residential and non-government organizations, and represent 99% of the total UK SMB universe.” Currently 2.63 million entities comprise the UK SB market and the number of Small Businesses is growing at approximately 1.5% annually. Data were collected during the Q2, 2001 timeframe and is a nationally representative sample.

Key highlights include findings on the following technology areas:

• Demographics
• Telecommunications
• Computing
• Networking
• Internet/e-Business
• Wireless

Based on proprietary surveys of Small and Medium Businesses in the United States, Europe, Latin America, and the Asia/Pacific region, AMI-Partners' comprehensive data on Internet, IT, eBusiness, and Communications investment and usage is presented in a highly actionable, graphical format with go-to-market insights and analysis.

UK SB Introduction

UK SB IT/Telecom Spending Overview & Changes

UK SB Firmographics Overview

UK SB Attitudes and Strategic Directions Overview

UK SB Computing Overview

UK SB Networking Overview

UK SB Internet Overview

UK SB Methodologies and General

UK SB Survey Methodology Overview

UK SB Recruitment and Survey Process

UK SB What is a Small Business (SB)?

UK SB Sampling Pool by Size of Business

UK SB Sampling Pool by Type of Business

UK SB Weighting Factors by Employee Size

UK SB Margin of Error

UK SB Demographics

UK SB Number of Businesses by Employee Size

UK SB Size of Company: Total Share of Enterprises vs. Total Number of Employees

UK SB Number of PC Owning SB by Employee Size & Vertical

UK SB Business Workforce by Employee Size

UK SB Number of Businesses by Vertical Industry Among PC SBs

UK SB Mobile Workforce

UK SB Telecommuting

UK SB Headquarters Location

UK SB Headquarters Location by Vertical Industry

UK SB Company’s Physical Location

UK SB Current and Planned Number of Branches

UK SB Total Number of Sites/Locations

UK SB Average Revenues

UK SB Changes in Annual Revenues

UK SB Revenue Generation - B2B vs. B2C

UK SB Maintenance of Corporate Credit Cards

UK SB Age of Businesses

UK SB Average Number of FT Employees Planned for Hire

UK SB Revenue Generation by Territory

UK SB Plans for Meeting Revenue Goals

UK SB Summary Comparisons

UK SB Key Technology Penetration

UK SB Market Overview: Expanded Technology Penetration

UK SB IT/Telecom Spending Areas

UK SB IT/Telecom Spending Comparisons

UK SB Year-to-Year Growth Patterns by IT/Telecom Spending Area

UK SB Year-to-Year Growth Patterns in Technology Penetration

UK SB Attitudes and Strategic Directions

UK SB Overview of SB Business Attitudes

UK SB Perceived Importance of Various Business Functions and Applications

UK SB Overview of IT Purchase Preferences

UK SB Decision Making and Media Usage

UK SB Decision Making Process for IT-Related Purchases

UK SB Information Source Used for IT-Related Products & Services

UK SB Impact of Different Information Sources on General Awareness of PC/IT-Related Products

UK SB Information Sources Used for Price/Feature Comparison for IT-Related Products & Services

UK SB Telecom and Other Products & Services

UK SB Total Annual Telecom Spending

UK SB Total Annual Local Telecom Spending by Employee Size and Industry

UK SB Total Annual Long Distance Spending by Employee Size and Industry

UK SB Average Monthly Telecom Spending per PC SB

UK SB Average Monthly Telecom Spending per PC SB by Employee Size

UK SB Penetration of Telecom Products

UK SB Planned Adoption of Telecom Products

UK SB Number of Current and Planned Telephone Lines by Employee Size

UK SB Phone Lines per Employee by Employee Size & Industry

UK SB Cellular Phone Penetration and Spending

UK SB Pager Penetration and Spending

UK SB Toll-Free Number Penetration by Employee Size and Industry

UK SB PBX/Centrex Penetration by Employee Size & Industry

UK SB Internet-Enabled Phone Penetration by Employee Size and Industry

UK SB Current and Planned Adoption of Business Products and Services

UK SB Average Annual Marketing and Advertising Spending

UK SB Current Adoption of Marketing and Advertising Practices

UK SB Average Annual Information and Delivery Spending

UK SB Current Adoption of Information and Delivery Services

UK SB Total Spending on Other Business Functions

UK SB Current Use of Other Business Functions

UK SB Spending for Outsourcing of Business Functions by Employee Size

UK SB Current Outsourcing of Business Processes

UK SB Computing – Summary Charts

UK SB Total Spending on Computing Hardware & Software

UK SB Computing – Computing Hardware and Service and Support

UK SB Overall PC Penetration by Employee Size and Industry

UK SB Desktop and Portable PC Ownership and Installed Base

UK SB Desktop and Portable PC Ownership and Installed Base by Employee Size

UK SB Desktop and Portable PCs Owned per Employee; By Employee Size (PC to Employee Ratio)

UK SB Desktop and Portable PCs Owned per Employee; By Vertical Industry (PC to Employee Ratio)

UK SB Average PCs Purchased and Total Shipments

UK SB Trends in Ownership of Top Five Desktop & Portable Brands

UK SB Last 12 Month Purchasing Trends of Top Five Desktop & Portable Brands

UK SB Importance of Features When Purchasing PCs by Employee Size

UK SB Planned PC Purchases

UK SB Planned PC Purchase by Employee Size

UK SB Top Five PC Brands Planned for Purchase

UK SB Average Planned PC Spending per SB

UK SB Current and Planned Overall Channel Usage for PC Purchases

UK SB PCs Purchased by Channel

UK SB PC Service and Support Spending by Employee Size

UK SB Interest in Comprehensive Per Seat Pricing-Based Outsourced IT Services

UK SB Computing – PC Software

UK SB Trend in Total Software Spending by Employee Size

UK SB Packaged and Custom Software Spending by Employee Size

UK SB Application Software Penetration

UK SB Trends of Application Software Penetration

UK SB Operating System Used/Planned to be Used

UK SB Year-Over-Year Change in Use of Operating Systems

UK SB Channel Used for Purchasing Software

UK SB Distribution of Spending for Custom Software

UK SB Use of Custom Software by Employee Size and Industry

UK SB Computing – Application Hosting and Process

UK SB Current Use of Hosted Applications

UK SB Application Hosted / Planned to be Hosted

UK SB Distribution of Spending for Hosted Software

UK SB Interest in Renting Software

UK SB Computing – Printers and Peripherals*

UK SB Trend in Total Printers Spending by Employee Size

UK SB Trend in Total Peripherals* Spending by Employee Size

UK SB Total Printer Supplies Spending by Employee Size and Industry

UK SB Printer Ownership and Installed Base

UK SB Planned Printer Purchases During the Next 12 Months by Employee Size

UK SB Printer Brands Planned for Purchase

UK SB Peripherals* Ownership Among SBs

UK SB Networking – Summary Charts

UK SB Total Annual Networking Spending

UK SB Current and Planned Adoption of Networking Technologies

UK SB Networking – LAN-Related, Servers, Storage

UK SB LAN and Server Penetration

UK SB LAN Penetration by Employee Size

UK SB Server-Based Vs. Peer-to-Peer LANs

UK SB Server Installed Base

UK SB Server Shipments by Employee Size

UK SB Overall Server Brands Used

UK SB Channels Used for Purchasing LAN-Related Hardware and Software

UK SB Trends in Use of Network Operating Systems

UK SB Trends in Wireless LAN Penetration

UK SB Current and Planned Use of VPNs

UK SB Current and Planned LAN Applications

UK SB LAN Upgrade Plans for the Next 12 Months

UK SB Internet – Summary Charts

UK SB Overview of Internet-Related Spending

UK SB Overview of Current Adoption of Internet Technologies

UK SB Overview of Planned Adoption of Internet Technologies

UK SB Trends in the Adoption of Internet-Related Technologies

UK SB Internet – Internet Access and Use

UK SB Internet Adoption by Employee Size and Industry

UK SB Leading Internet Service Providers

UK SB Monthly Subscription and Usage Spending by Employee Size and Industry

UK SB Current Adoption of High-Speed Access Lines

UK SB Planned Adoption of High-Speed Access Lines

UK SB High-Speed Internet Access Spending by Employee Size and Indu