2001 U.K. Medium Business Overview

The following report is based on the findings of AMI-Partners’ 2001 UK Medium Business Market Opportunity Assessment and provides definitive results across all key areas of AMI’s IT field research. AMI-Partners’ defines medium businesses in the following way “MBs have 100-999 employees, are non-residential and non-government organizations, and represent less than 1% of the total UK enterprise universe.” Currently 20,523 entities comprise the UK MB market and the number of Medium Businesses is growing at approximately 1.6% annually. Data were collected during the Q2, 2001 timeframe and is a nationally representative sample.

Key highlights include initial findings on the following technology areas:

• Demographics
• Telecommunications
• Computing
• Networking
• Internet/e-Business
• Wireless

Based on proprietary surveys of Small and Medium Businesses in the United States, Europe, Latin America, and the Asia/Pacific region, AMI-Partners' comprehensive data on Internet, IT, eBusiness, and Communications investment and usage is presented in a highly actionable, graphical format with go-to-market insights and analysis.

UK MB Introduction

UK MB IT/Telecom Spending Overview / Changes

UK MB Firmographics Overview

UK MB Attitudes and Strategic Directions Overview

UK MB Computing Overview

UK MB Networking Overview

UK MB Internet Overview

UK MB Methodologies and General

UK MB Survey Methodology Overview

UK MB Recruitment and Survey Process

UK MB Market Definition

UK MB Sampling Pool by Size of Business

UK MB Sampling Pool by Type of Business

UK MB Weighting Factors by Employee Size

UK MB Margin of Error

UK MB Demographics

UK MB Number of Businesses by Employee Size

UK MB Size of Company: Total Share of Enterprises vs. Total Number of Employees

UK SMB Business Workforce by Employee Size

UK MB Number of Businesses by Vertical Industry

UK MB Mobile Workforce

UK MB Telecommuting

UK MB Headquarters Location

UK MB Headquarters Location by Vertical Industry

UK MB Company’s Physical Location

UK MB Current and Planned Number of Branches

UK MB Total Number of Branch Sites/Locations

UK MB Average Revenues

UK MB Changes in Annual Revenues

UK MB Changes in Average Revenues (Cont. 1)

UK MB Changes in Average Revenues (Cont. 2)

UK MB Revenue Generation - B2B vs. B2C

UK MB Maintenance of Corporate Credit Cards

UK MB Age of Businesses

UK MB Average Number of FT Employees Planned for Hire

UK MB Frequency of Products and Services Purchasing

UK MB Branch Location

UK MB Overview of MB Emphasis on Factors for Business Growth

UK MB Summary Comparisons

UK MB Key Technology Penetration

UK MB Market Overview: Expanded Technology Penetration

UK MB IT/Telecom Spending Areas

UK MB IT/Telecom Spending Comparisons

UK MB Year-to-Year Growth Patterns by IT/Telecom Spending Area

UK MB Year-to-Year Growth Patterns in Technology Penetration

UK MB Attitudes and Strategic Directions

UK MB Overview of MB Business Attitudes

UK MB Perceived Importance of Various Business Functions and Applications

UK MB Perceived Importance of Various Business Functions and Applications (Cont.)

UK MB Overview of IT Purchase Preferences

UK MB Number of Full-Time IT Service and Support Employees

UK MB Average Annual IT Budget

UK MB IT Services Outsourcing

UK MB Decision Making and Media Usage

UK MB IT Decision Makers

UK MB Telecom and Other Products & Services

UK MB Total Annual Telecom Spending

UK MB Total Annual Local Telecom Spending by Employee Size and Industry

UK MB Total Annual Long Distance Spending by Employee Size and Industry

UK MB Average Monthly Telecom Spending per MB

UK MB Average Monthly Telecom Spending per MB by Employee Size

UK MB Cellular Phone Penetration and Spending

UK MB Pager Penetration and Spending

UK MB Use of Conferencing Services

UK MB Spending for Outsourcing of Business Functions by Employee Size

UK MB Current Outsourcing of Business Processes

UK MB Computing – Summary Charts

UK MB Total Spending on Computing Hardware, Software, and Service/Support

UK MB Computing – Hardware and Service/Support

UK MB Computer Ownership and Installed Base

UK MB Computer Ownership and Installed Base By Employee Size

UK MB Desktop and Portable PCs Owned per Employee; By Employee Size (PC to Employee Ratio)

UK MB Desktop and Portable PCs Owned per Employee; By Vertical Industry (PC to Employee Ratio)

UK MB Average Computers Purchased and Total Shipments

UK MB Trends in Ownership of Top Five Computer Brands

UK MB Last 12 Month Purchasing Trends of Top Five Computer Brands

UK MB Planned Computer Purchases

UK MB Planned Computer Purchase by Employee Size

UK MB Average Planned Computer Spending per MB

UK MB Current and Planned Overall Channel Usage for Computer Purchases

UK MB Computer Service and Support Spending by Employee Size

UK MB Interest in Comprehensive Outsourced IT Services

UK MB Handheld Devices

UK MB Leading Brand vs. White Box Computers

UK MB Computing – Software

UK MB Trend in Total Software Spending by Employee Size

UK MB Packaged and Custom Software Spending by Employee Size

UK MB Application Software Penetration

UK MB Trends of Application Software Penetration

UK MB Operating System Used/Planned to be Used

UK MB Year-Over-Year Change in Use of Operating Systems

UK MB Use of Custom Software by Employee Size and Industry

UK MB Computing – Application Hosting and Processes

UK MB Current Use of Hosted Applications

UK MB Application Hosted / Planned to be Hosted

UK MB Distribution of Spending for Hosted Software

UK MB Amount Willing to Spend for Hosted Applications Package

UK MB Total and Average Planned Spending on Hosted Applications by Employee Size

UK MB Computing – Printers and Peripherals*

UK MB Trend in Total Spending on Printers by Employee Size

UK MB Trend in Total Spending on Peripherals* by Employee Size

UK MB Total Spending on Printer Supplies by Employee Size and Industry

UK MB Printer Ownership and Installed Base

UK MB Planned Printer Purchases During the Next 12 Months by Employee Size

UK MB Printer Brands Currently Used

UK MB Peripheral* Ownership Among MBs

UK MB Networking – Summary Charts

UK MB Total Annual Networking Spending

UK MB Current and Planned Adoption of Networking Technologies

UK MB Networking – LAN-Related, Servers, Storage

UK MB LAN Penetration by Employee Size

UK MB Number of Nodes and Node Distribution

UK MB Server Installed Base

UK MB Server Shipments by Employee Size

UK MB Overall Server Brands Used

UK MB Channels Used for Purchasing LAN-Related Hardware and Software

UK MB Trends in Use of Network Operating Systems

UK MB Trends in Wireless LAN Penetration

UK MB Use of SAN/NAS Technology

UK MB SAN/NAS Brands Current and Planned

UK MB Current and Planned Use of VPNs

UK MB Current and Planned LAN Applications

UK MB LAN Upgrade Plans for the Next 12 Months

UK MB Networking Brands

UK MB Networking – WAN and Datacom-Related

UK MB Remote LAN Access

UK MB Lines Used to Access WAN

UK MB Backbone Transport

UK MB WAN Spending

UK MB Current and Planned WAN Applications

UK MB Datacom Vendors by Employee Size

UK MB Internet – Summary Charts

UK MB Overview of Internet-Related Spending

UK MB Overview of Current Adoption of Internet Technologies

UK MB Overview of Planned Adoption of Internet Technologies

UK MB Trends in the Adoption of Internet-Related Technologies

UK MB Internet – Internet Access and Use

UK MB Internet Adoption by Employee Size and Industry

UK MB Leading Internet Service Providers

UK MB Current Adoption of High-Speed Access Lines

UK MB Planned Adoption of High-Speed Access Lines

UK MB Current and Planned Front Office Applications Via the Internet

UK MB Current and Planned Back Office/Operational Applications Via the Internet

UK MB Current and Planned IT-Related Applications Via the Internet

UK MB Internet Purchasing Overview

UK MB Annual Internet Purchase Spending by Employee Size

UK MB Expected Change in Internet Purchasing During the Next 12 Months

UK MB Products Purchased/Planned to be Purchased Over the Internet

UK MB Financial Services Purchased/Planned to be Purchased Over the Internet

UK MB Business Services Purchased/Planned to be Purchased Over the Internet

UK MB Internet – Web Sites

UK MB Web Site Penetration by Employee Size and Industry

UK MB Currently Implemented and Pl