2001 U.S. Medium Business PC Hardware, Software and Channels

The following report is based on the findings of AMI-Partners’ 2001 U.S. Medium Business Market Opportunity Assessment and provides results across all key Computing-related areas of AMI’s IT field research. AMI-Partners’ defines medium businesses in the following way “MBs have 100-999 employees, are non-residential and non-government organizations, and represent 1.3% of the total universe.” Currently 100,000 entities comprise the U.S. MB market and the number of U.S. Medium Businesses is growing at approximately 2.5% annually. Data were collected during the Q2, 2001 timeframe and is a nationally representative sample.

Key highlights include findings on the following Computing technology and services areas:

• Hardware
• Software
• Printers
• Peripherals
• Service and Support
• Channels

Based on proprietary surveys of Small and Medium Businesses in the United States, Europe, Asia/Pacific and Latin America, AMI-Partners' comprehensive data on Internet, IT, eBusiness, and Communications investment and usage is presented in a highly actionable, graphical format with go-to-market insights and analysis.

U.S. MB Introduction

U.S. MB Firmographics Overview

U.S. MB Attitudes and Strategic Directions Overview

U.S. MB Computing-Related Spending Overview & Changes

U.S. MB Computing Hardware Overview

U.S. MB Printers Overview

U.S. MB Peripherals Overview

U.S. MB Software Overview

U.S. MB Application Hosting Overview

U.S. MB Service and Support Overview

U.S. MB Channels Overview

U.S. MB Methodologies and General

U.S. MB Survey Methodology Overview

U.S. MB Recruitment and Survey Process

U.S. MB Market Definition

U.S. MB Sampling Pool by Size of Business

U.S. MB Sampling Pool by Type of Business

U.S. MB Weighting Factors by Employee Size

U.S. MB Margin of Error

U.S. MB Demographics

U.S. MB Number of Businesses by Employee Size

U.S. MB Size of Company: Total Share of Enterprises vs. Total Number of Employees

U.S. SMB Business Workforce by Employee Size

U.S. MB Number of Businesses by Vertical Industry

U.S. MB Mobile Workforce

U.S. MB Telecommuting

U.S. MB Headquarters Location

U.S. MB Headquarters Location by Vertical Industry

U.S. MB Company’s Physical Location

U.S. MB Current and Planned Number of Branches

U.S. MB Total Number of Branch Sites/Locations

U.S. MB Average Revenues

U.S. MB Changes in Annual Revenues

U.S. MB Revenue Generation - B2B vs. B2C

U.S. MB Maintenance of Corporate Credit Cards

U.S. MB Age of Businesses

U.S. MB Average Number of FT Employees Planned for Hire

U.S. MB Frequency of Products and Services Purchasing

U.S. MB Branch Location

U.S. MB Overview of MB Emphasis on Factors for Business Growth

U.S. MB Summary Comparisons

U.S. MB Key Technology Penetration

U.S. MB Market Overview: Expanded Technology Penetration

U.S. MB IT/Telecom Spending Areas

U.S. MB IT/Telecom Spending Comparisons

U.S. MB Year-to-Year Growth Patterns by IT/Telecom Spending Area

U.S. MB Year-to-Year Growth Patterns in Technology Penetration

U.S. MB Attitudes and Strategic Directions

U.S. MB Overview of MB Business Attitudes

U.S. MB Perceived Importance of Various Business Functions & Apps

U.S. MB Overview of IT Purchase Preferences

U.S. MB Number of Full-Time IT Service & Support Employees

U.S. MB Average Annual IT Budget

U.S. MB IT Services Outsourcing

U.S. MB Decision Making and Media Usage

U.S. MB IT Decision Makers

U.S. MB Computing – Summary Charts

U.S. MB Total Spending on Computing HW, SW, & Svc/Support by Employee Size

U.S. MB Total Spending on Computing HW, SW, & Svc/Support by Industry

U.S. MB Total Spending on Computing HW, SW, & Svc/Support

U.S. MB Average Spending on Computing HW, SW, & Svc/Support

U.S. MB Computing – Hardware and Service/Support

U.S. MB Average Spending per Computer by Employee Size

U.S. MB Average Spending per Computer by Industry

U.S. MB Computer Ownership and Installed Base

U.S. MB Computer Ownership and IB By Employee Size

U.S. MB Desktop, Portable, & Workstation Ownership by Employee Size

U.S. MB Desktop, Portable, & Workstation Ownership by Industry

U.S. MB Desktop and Portable PCs Owned per Employee; By Employee Size (PC to Employee Ratio)

U.S. MB Desktop and Portable PCs Owned per Employee; By Vertical Industry (PC to Employee Ratio)

U.S. MB Microprocessors

U.S. MB Proportion of Computer Types Purchased in Last 12 Months by Employee Size

U.S. MB Proportion of Computer Types Purchased in Last 12 Months by Employee Size

U.S. MB Average Computers Purchased & Total Shipments

U.S. MB Computer Shipments by Employee Size

U.S. MB Computer Shipments by Industry

U.S. MB Trends in Ownership of Top Five Computer Brands

U.S. MB Last 12 Month Purchasing Trends of Top Five Computer Brands

U.S. MB Last 12 Month Purchasing Trends of Top Five Computer Brands by Employee Size

U.S. MB Planned Computer Purchases

U.S. MB Planned Computer Purchase by Employee Size

U.S. MB Planned Computer Purchase by Industry

U.S. MB Top Five Computer Brands Planned for Purchase by Employee Size and Industry

U.S. MB Average Planned Computer Spending by Employee Size and Industry

U.S. MB Average Planned Computer Spending per MB

U.S. MB Current and Planned Overall Channel Usage for Computer Purchases

U.S. MB Current and Planned Overall Channel Usage for Computer Purchases by Employee Size

U.S. MB Current and Planned Overall Channel Usage for Computer Purchases by Industry

U.S. MB Computer Spending by Channel

U.S. MB Planned Channel Usage for Computer Purchases by Employee Size

U.S. MB Planned Channel Usage for Computer Purchases by Industry

U.S. MB Computer Service & Support Spending by Employee Size

U.S. MB Average Computer Service & Support Spending by Employee Size

U.S. MB Annual Computer Service and Support Spending per Computer Owned by Employee Size

U.S. MB Average Computer Svc/Support Spending by Industry

U.S. MB Annual Computer Service and Support Spending per Computer Owned by Industry

U.S. MB Interest in Comprehensive Outsourced IT Services

U.S. MB Interest in Comprehensive Outsourced IT Services by Employee Size and Industry

U.S. MB Handheld Devices

U.S. MB Leading Brand vs. White Box Computers

U.S. MB Computing – Software

U.S. MB Trend in Total Software Spending by Employee Size

U.S. MB Trend in Average Software Spending by Employee Size

U.S. MB Total & Average SW Spending by Employee Size & Industry

U.S. MB Packaged & Custom Software Spending by Employee Size

U.S. MB Annual Packaged & Custom SW Spending by Industry

U.S. MB Annual Packaged SW Spending by Employee Size & Industry

U.S. MB Annual Packaged Software Spending per MB by Employee Size and Industry

U.S. MB Application Software Penetration

U.S. MB Trends of Application Software Penetration

U.S. MB Application Software Usage by Employee Size

U.S. MB Current Application Software Usage by Industry

U.S. MB Planned Application Software Usage by Industry

U.S. MB Operating System Used/Planned to be Used

U.S. MB Year-Over-Year Change in Use of Operating Systems

U.S. MB Operating System Used/Planned by Employee Size

U.S. MB Operating System Used/Planned by Industry

U.S. MB Annual Custom Software Spending by Employee Size & Industry

U.S. MB Average Custom Software Spending by Employee Size & Industry

U.S. MB Computing – Application Hosting and Processes

U.S. MB Current Use of Hosted Applications

U.S. MB Application Hosted / Planned to be Hosted

U.S. MB Application Hosted / Planned by Employee Size

U.S. MB Current Applications Hosted by Industry

U.S. MB Planned Applications Hosted by Industry

U.S. MB Distribution of Spending for Hosted Software

U.S. MB Total & Avg. Spending on Hosted Apps by Employee Size

U.S. MB Total & Avg. Spending on Hosted Apps by Industry

U.S. MB Amount Willing to Spend for Hosted Apps Package

U.S. MB Amount Willing to Spend for Hosted Apps Package by Employee Size

U.S. MB Amount Willing to Spend for Hosted Apps Package by Industry

U.S. MB Expected Changes in Hosted Application Spending

U.S. MB Total & Average Planned Spending on Hosted Apps by Employee Size

U.S. MB Total & Average Planned Spending on Hosted Apps by Industry

U.S. MB Computing – Printers and Peripherals*

U.S. MB Trend in Total Spending on Printers by Employee Size

U.S. MB Trend in Average Spending on Printers by Employee Size

U.S. MB Trend in Total Spending on Peripherals* by Employee Size

U.S. MB Trend in Average Spending on Peripherals* by Employee Size