2001 U.K. Small Business PC Hardware, Software and Channels

The following report is based on the findings of AMI-Partners’ 2001 UK Small Business Market Opportunity Assessment and provides definitive results across all key Computing-related areas of AMI’s IT field research. AMI-Partners’ defines medium businesses in the following way “SBs have 1-99 employees, are non-residential and non-government organizations, and represent 99% of the total UK SMB universe.” Currently 2.63 million entities comprise the German SB market and the number of Small Businesses is growing at approximately 1.5% annually. Data were collected during the Q2, 2001 timeframe and is a nationally representative sample.

Key highlights include findings on the following Computing technology and services areas:

• Hardware
• Software
• Printers
• Peripherals
• Service and Support
• Channels

Based on proprietary surveys of Small and Medium Businesses in the United States, Europe, Latin America, and the Asia/Pacific region, AMI-Partners' comprehensive data on Internet, IT, eBusiness, and Communications investment and usage is presented in a highly actionable, graphical format with go-to-market insights and analysis.

UK SB Introduction

UK SB Computing Overview

UK SB Firmographics Overview

UK SB Computing Hardware Overview

UK SB Service and Support Overview

UK SB Software Overview

UK SB Application Hosting Overview

UK SB Printers & Peripherals Overview

UK SB Methodologies and General

UK SB Survey Methodology Overview

UK SB Recruitment and Survey Process

UK SB What is a Small Business (SB)?

UK SB Sampling Pool by Size of Business

UK SB Sampling Pool by Type of Business

UK SB Weighting Factors by Employee Size

UK SB Margin of Error

UK SB Demographics

UK SB Number of Businesses by Employee Size

UK SB Size of Company: Total Share of Enterprises vs. Total Number of Employees

UK SB Number of PC Owning SBs by Employee Size and Vertical Industry

UK SMB Business Workforce by Employee Size

UK SB Number of Businesses by Vertical Industry Among PC SBs

UK SB Mobile Workforce

UK SB Telecommuting

UK SB Headquarters Location

UK SB Headquarters Location by Vertical Industry

UK SB Company’s Physical Location

UK SB Current and Planned Number of Branches

UK SB Total Number of Branch Sites/Locations

UK SB Average Revenues

UK SB Changes in Annual Revenues

UK SB Revenue Generation - B2B vs. B2C

UK SB Maintenance of Corporate Credit Cards

UK SB Age of Businesses

UK SB Average Number of FT Employees Planned for Hire

UK SB Revenue Generation by Territory

UK SB Plans for Meeting Revenue Goals

UK SB Summary Comparisons

UK SB Key Technology Penetration

UK SB Market Overview: Expanded Technology Penetration

UK SB IT/Telecom Spending Areas

UK SB IT/Telecom Spending Comparisons

UK SB Year-to-Year Growth Patterns by IT/Telecom Spending Area

UK SB Year-to-Year Growth Patterns in Technology Penetration

UK SB Attitudes and Strategic Directions

UK SB Overview of SB Business Attitudes

UK SB Perceived Importance of Various Business Functions & Apps

UK SB Overview of IT Purchase Preferences

UK SB Decision Making and Media Usage

UK SB Decision Making Process for IT-Related Purchases

UK SB Information Source Used for IT-Related Products & Services

UK SB Impact of Different Information Sources on General Awareness of PC/IT-Related Products

UK SB Information Sources Used for Price/Feature Comparison for IT-Related Products & Services

UK SB Computing – Summary Charts

UK SB Total Spending on PC Hardware, Software, and Service/Support by Employee Size

UK SB Total Spending on PC Hardware, Software, and Service/Support by Industry

UK SB Total Spending on PC Hardware, Software, and Service/Support

UK SB Average Spending on PC Hardware, Software, and Service/Support

UK SB Computing – Hardware and Service/Support

UK SB Average Spending per PC by Employee Size

UK SB Average Spending per PC by Industry

UK SB Overall PC Penetration by Employee Size and Industry

UK SB Desktop & Portable PC Ownership and Installed Base

UK SB Desktop & Portable PC Ownership and Installed Base By Employee Size

UK SB Desktop, Portable Ownership by Employee Size

UK SB Desktop, Portable Ownership by Industry

UK SB Desktop and Portable PCs Owned per Employee; By Employee Size (PC to Employee Ratio)

UK SB Desktop and Portable PCs Owned per Employee; By Vertical Industry (PC to Employee Ratio)

UK SB Microprocessors

UK SB Acquiring PCs During the Last 12 Months by Employee Size

UK SB Acquiring PCs During the Last 12 Months by Industry

UK SB Average PCs Purchased & Total Shipments

UK SB Desktop & Portable PC Shipments by Employee Size

UK SB Desktop & Portable PC Shipments by Industry

UK SB Trends in Ownership of Top Five Desktop & Portable PC Brands

UK SB Last 12 Month Purchasing Trends of Top Five Desktop & Portable Brands

UK SB Last 12 Month Purchasing Trends of Top Five Desktop Brands by Employee Size

UK SB Last 12 Month Purchasing Trends of Top Five Portable Brands by Employee Size

UK SB Importance of Features When Purchasing PCs by Employee Size

UK SB Importance of Features When Purchasing PCs by Industry

UK SB Planned PC Purchases

UK SB Planned PC Purchase by Employee Size

UK SB Planned PC Purchase by Industry

UK SB Top Five PC Brands Planned for Purchase by Employee Size and Industry

UK SB Average Planned Spending Per PC by Employee Size and Industry

UK SB Average Planned PC Spending per SB

UK SB Current and Planned Overall Channel Usage for PC Purchases

UK SB Current and Planned Overall Channel Usage for PC Purchases by Employee Size

UK SB Current and Planned Overall Channel Usage for PC Purchases by Industry

UK SB PCs Purchased by Channel

UK SB Desktop PC Spending by Channel

UK SB Portable PC Spending by Channel

UK SB Planned Channel Usage for PC Purchases by Employee Size

UK SB Planned Channel Usage for PC Purchases by Industry

UK SB PC Service & Support Spending by Employee Size

UK SB Average PC Service & Support Spending by Employee Size

UK SB Annual Computer Service and Support Spending per Computer Owned by Employee Size

UK SB Average Computer Svc/Support Spending by Industry

UK SB Annual Computer Service and Support Spending per Computer Owned by Industry

UK SB Interest in Comprehensive Outsourced IT Services

UK SB Interest in Comprehensive Outsourced IT Services by Employee Size and Industry

UK SB Computing – Software

UK SB Trend in Total Software Spending by Employee Size

UK SB Trend in Average Software Spending Per SB by Employee Size

UK SB Total & Average SW Spending by Industry

UK SB Packaged & Custom Software Spending by Employee Size

UK SB Annual Packaged & Custom Software Spending by Industry

UK SB Annual Packaged Software Spending by Employee Size and Industry

UK SB Annual Packaged Software Spending per SB by Employee Size and Industry

UK SB Application Software Penetration

UK SB Trends of Application Software Penetration

UK SB Application Software Usage by Employee Size

UK SB Current Application Software Usage by Industry

UK SB Planned Application Software Usage by Industry

UK SB Operating System Used/Planned to be Used

UK SB Year-Over-Year Change in Use of Operating Systems

UK SB Operating System Used/Planned by Employee Size

UK SB Operating System Used/Planned by Industry

UK SB Channels Used for Purchasing Software

UK SB Channels Used for Purchasing Software by Employee Size

UK SB Channels Used for Purchasing Software by Industry

UK SB Channels Used for Purchasing Software by Location

UK SB Distribution of Spending for Custom Software by Employee Size and Industry

UK SB Annual Custom Software Spending by Employee Size & Industry

UK SB Average Custom Software Spending by Employee Size & Industry

UK SB Use of Custom Software by Employee Size and Industry

UK SB Degree of Custom Software by Employee Size & Industry

UK SB Computing – Application Hosting and Processes

UK SB Current Use of Hosted Applications

UK SB Application Hosted / Planned to be Hosted

UK SB Application Hosted / Planned by Employee Size

UK SB Current Applications Hosted by Industry

UK SB Planned Applications Hosted by Industry

UK SB Distribution of Spending for Hosted Software

UK SB Total & Avg. Spending on Hosted Apps by Employee Size

UK SB Total & Avg. Spending on Hosted Apps by Industry

UK SB Interest in Renting Software

UK SB Interest in Renting Software by Employee Size & Industry

UK SB Computing – Printers and Peripherals*

UK SB Trend in Total Spending on Printers by Employee Size