2001 U.S. Small Business PC Hardware, Software and Channels

The following report is based on the findings of AMI-Partners’ 2001 U.S. Small Business Market Opportunity Assessment and provides broad coverage of survey results across all key Computing-related areas of AMI’s IT field research. AMI-Partners’ defines small businesses in the following way “SBs have 1-99 employees, are non-residential organizations and represent over 95% of the entire U.S. business universe.” Currently 7.547 million entities make up the U.S. SB market and the number of U.S. Small Businesses is growing at approximately 2% annually. Data were collected during the Q2, 2001 timeframe and is a nationally representative sample.

Key highlights include findings on the following Computing technology and services areas:

• Hardware
• Software
• Printers
• Peripherals
• Service and Support
• Channels

Based on proprietary surveys of Small and Medium Businesses in the United States, Europe, Asia/Pacific and Latin America, AMI-Partners' comprehensive data on Internet, IT, eBusiness, and Communications investment and usage is presented in a highly actionable, graphical format with go-to-market insights and analysis.

U.S. SB Introduction

U.S. SB Computing Overview

U.S. SB Computing – Computing-Related Spending

U.S. SB Computing – PC Hardware

U.S. SB Computing – Purchasing Channels

U.S. SB Computing – Service and Support

U.S. SB Computing – PC Software

U.S. SB Computing – Application Hosting

U.S. SB Computing – Printers & Peripherals

U.S. SB Firmographics Overview

U.S. SB Methodologies and General

U.S. SB Survey Methodology Overview

U.S. SB Recruitment and Survey Process

U.S. SB What is a Small Business (SB)?

U.S. SB Sampling Pool by Size of Business

U.S. SB Sampling Pool by Type of Business

U.S. SB Weighting Factors by Employee Size

U.S. SB Survey Respondent Title/Position

U.S. SB Margin of Error

U.S. SB Demographics

U.S. SB Number of Businesses by Employee Size

U.S. SB Size of Company: Total Share of Enterprises vs. Total Number of Employees

U.S. SB Number of PC Owning SBs by Employee Size and Vertical Industry

U.S. SMB Business Workforce by Employee Size

U.S. SB Number of Businesses by Vertical Industry Among PC SBs

U.S. SB Mobile Workforce

U.S. SB Telecommuting

U.S. SB Headquarters Location

U.S. SB Headquarters Location by Vertical Industry

U.S. SB Company’s Physical Location

U.S. SB Current and Planned Number of Branches

U.S. SB Total Number of Sites/Locations

U.S. SB Average Revenues

U.S. SB Changes in Annual Revenues

U.S. SB Revenue Generation - B2B vs. B2C

U.S. SB Maintenance of Corporate Credit Cards

U.S. SB Age of Businesses

U.S. SB Average Number of FT Employees Planned for Hire

U.S. SB Revenue Generation by Territory

U.S. SB Plans for Meeting Revenue Goals

U.S. SB Frequency of Products and Services Purchasing

U.S. SB Key Expected Business Challenges

U.S. SB Overview of SB Emphasis on Factors for Business Growth

U.S. SB Summary Comparisons

U.S. SB Key Technology Penetration

U.S. SB Market Overview: Expanded Technology Penetration

U.S. SB IT/Telecom Spending Areas

U.S. SB IT/Telecom Spending Comparisons

U.S. SB Year-to-Year Growth Patterns by IT/Telecom Spending Area

U.S. SB Year-to-Year Growth Patterns in Technology Penetration

U.S. SB Attitudes and Strategic Directions

U.S. SB Overview of SB Business Attitudes

U.S. SB Perceived Importance of Various Business Functions & Apps

U.S. SB Overview of IT Purchase Preferences

U.S. SB Decision Making and Media Usage

U.S. SB Importance of Vendor Attributes on Vendor Selection

U.S. SB Importance of Vendor Attributes on Vendor Selection by Employee Size

U.S. SB Decision Making Process for IT-Related Purchases

U.S. SB Information Source Used for IT-Related Products & Services

U.S. SB Impact of Different Information Sources on General Awareness of PC/IT-Related Products

U.S. SB Information Sources Used for Price/Feature Comparison for IT-Related Products & Services

U.S. SB Newspaper & Magazine Subscription

U.S. SB Newspaper & Magazine Subscription by Employee Size

U.S. SB Performance Ratings – Leading PC Players

U.S. SB Performance Ratings – Telecom

U.S. SB Performance Ratings – Networking Equipment Vendors

U.S. SB Computing – Summary Charts

U.S. SB Total Spending on PC Hardware, Software, and Service/Support by Employee Size

U.S. SB Total Spending on PC Hardware, Software, and Service/Support by Industry

U.S. SB Total Spending on PC Hardware, Software, and Service/Support

U.S. SB Average Spending on PC Hardware, Software, and Service/Support

U.S. SB Computing – Hardware and Service/Support

U.S. SB Average Spending per PC by Employee Size

U.S. SB Average Spending per PC by Industry

U.S. SB Overall PC Penetration by Employee Size and Industry

U.S. SB Desktop & Portable PC Ownership and Installed Base

U.S. SB Desktop & Portable PC Ownership and Installed Base By Employee Size

U.S. SB Desktop, Portable Ownership by Employee Size

U.S. SB Desktop, Portable Ownership by Industry

U.S. SB Desktop and Portable PCs Owned per Employee; By Employee Size (PC to Employee Ratio)

U.S. SB Desktop and Portable PCs Owned per Employee; By Vertical Industry (PC to Employee Ratio)

U.S. SB Microprocessors

U.S. SB Acquiring PCs During the Last 12 Months by Employee Size

U.S. SB Acquiring PCs During the Last 12 Months by Industry

U.S. SB Average PCs Purchased & Total Shipments

U.S. SB Desktop & Portable PC Shipments by Employee Size

U.S. SB Desktop & Portable PC Shipments by Industry

U.S. SB Trends in Ownership of Top Five Desktop & Portable PC Brands

U.S. SB Last 12 Month Purchasing Trends of Top Five Desktop & Portable Brands

U.S. SB Last 12 Month Purchasing Trends of Top Five Desktop Brands by Employee Size

U.S. SB Last 12 Month Purchasing Trends of Top Five Portable Brands by Employee Size

U.S. SB Importance of Features When Purchasing PCs by Employee Size

U.S. SB Importance of Features When Purchasing PCs by Industry

U.S. SB Planned PC Purchases

U.S. SB Planned PC Purchase by Employee Size

U.S. SB Planned PC Purchase by Industry

U.S. SB Top Five PC Brands Planned for Purchase by Employee Size and Industry

U.S. SB Average Planned Spending Per PC by Employee Size and Industry

U.S. SB Average Planned PC Spending per SB

U.S. SB Current and Planned Overall Channel Usage for PC Purchases

U.S. SB Current and Planned Overall Channel Usage for PC Purchases by Employee Size

U.S. SB Current and Planned Overall Channel Usage for PC Purchases by Industry

U.S. SB PCs Purchased by Channel

U.S. SB Desktop PC Spending by Channel

U.S. SB Portable PC Spending by Channel

U.S. SB Planned Channel Usage for PC Purchases by Employee Size

U.S. SB Planned Channel Usage for PC Purchases by Industry

U.S. SB PC Service & Support Spending by Employee Size

U.S. SB Average PC Service & Support Spending by Employee Size

U.S. SB Annual PC Service and Support Spending per Computer Owned by Employee Size

U.S. SB Average PC Svc/Support Spending by Industry

U.S. SB Annual PC Service and Support Spending per Computer Owned by Industry

U.S. SB Interest in Comprehensive Outsourced IT Services

U.S. SB Interest in Comprehensive Outsourced IT Services by Employee Size and Industry

U.S. SB Computing – Software

U.S. SB Trend in Total Software Spending by Employee Size

U.S. SB Trend in Average Software Spending Per SB by Employee Size

U.S. SB Total & Average SW Spending by Industry

U.S. SB Packaged & Custom Software Spending by Employee Size

U.S. SB Annual Packaged & Custom Software Spending by Industry

U.S. SB Annual Packaged Software Spending by Employee Size and Industry

U.S. SB Annual Packaged Software Spending per SB by Employee Size and Industry

U.S. SB Application Software Penetration

U.S. SB Trends of Application Software Penetration

U.S. SB Application Software Usage by Employee Size

U.S. SB Current Application Software Usage by Industry

U.S. SB Planned Application Software Usage by Industry

U.S. SB Operating System Used/Planned to be Used

U.S. SB Year-Over-Year Change in Use of Operating Systems

U.S. SB Operating System Used/Planned by Employee Size

U.S. SB Operating System Used/Planned by Industry

U.S. SB Leading Software Brand Shares by Application Category

U.S. SB Trend in Market Shares by Software Category

U.S. SB Developer of Custom Software

U.S. SB Developer of Custom Software by Employee Size & Industry

U.S. SB Channels Used for Purchasing Software

U.S. SB Channels Used for Purchasing Software by Employee Size

U.S. SB