2001 Brazil Medium Business Computing Environment and Enablers

The following report is based on the findings of AMI-Partners' 2001 Brazil Medium Business Market Opportunity Assessment and provides definitive results across all key Computing-related areas of AMI's IT field research. AMI-Partners' defines medium businesses in the following way "MBs have 100-999 employees, are non-residential and non-government organizations, and represent 1.1% of the total Brazil enterprise universe." Currently 16,500 entities comprise the Brazil MB market and the number of Medium Businesses is growing at approximately 2.9% annually. Data were collected during the Q2, 2001 timeframe and is a nationally representative sample.

Key highlights include findings on the following Computing-related technologies and services:

• Computing Hardware
• Computing Software
• Printers
• Peripherals
• Hosted Applications
• Service and Support

Based on proprietary surveys of Small and Medium Businesses in the United States, Europe, Asia/Pacific and Latin America, AMI-Partners' comprehensive data on Internet, IT, eBusiness, and Communications investment and usage is presented in a highly actionable, graphical format with go-to-market insights and analysis.

Brazil MB Introduction

Brazil MB Computing Overview – Hardware

Brazil MB Computing Overview – Printers

Brazil MB Computing Overview – Peripherals

Brazil MB Computing Overview – Software

Brazil MB Firmographics Overview

Brazil MB Methodologies and Sample

Brazil MB Survey Methodology Overview

Brazil MB Recruitment and Survey Process

Brazil MB Market Definition

Brazil MB Sampling Pool by Size of Business

Brazil MB Sampling Pool by Type of Business

Brazil MB Sampling Pool by Geography

Brazil MB Weighting Factors by Employee Size

Brazil MB Margin of Error

Brazil MB Demographics

Brazil MB Number of Businesses by Employee Size

Brazil MB Size of Company: Total Share of Enterprises vs. Total Number of Employees

Brazil MB Business Workforce by Employee Size

Brazil MB Number of Businesses by Vertical Industry

Brazil MB Mobile Workforce

Brazil MB Telecommuting

Brazil MB Company’s Physical Location

Brazil MB Current and Planned Number of Branches

Brazil MB Total Number of Sites/Locations

Brazil MB Average Revenues

Brazil MB Changes in Annual Revenues

Brazil MB Revenue Generation - B2B vs. B2C

Brazil MB Maintenance of Corporate Credit Cards

Brazil MB Age of Businesses

Brazil MB Average Number of FT Employees Planned for Hire

Brazil MB Frequency of Products and Services Purchasing

Brazil MB Branch Location

Brazil MB Overview of MB Emphasis on Factors for Business Growth

Brazil MB Summary Comparisons

Brazil MB Technology Key Technology Penetration

Brazil MB Market Overview: Expanded Technology Penetration

Brazil MB IT/Telecom Spending Areas

Brazil MB IT/Telecom Spending Comparisons

Brazil MB Attitudes and Strategic Directions

Brazil MB Overview of MB Business Attitudes

Brazil MB Perceived Importance of Various Business Functions and Applications

Brazil MB Overview of IT Purchase Preferences

Brazil MB Number of Full-Time IT Service and Support Employees

Brazil MB Average Annual IT Budget

Brazil MB IT Services Outsourcing

Brazil MB Decision Making and Media Usage

Brazil MB IT Decision Makers

Brazil MB Computing – Summary Charts

Brazil MB Total Spending on Computing Hardware, Software, Service & Support by Employee Size

Brazil MB Total Spending on Computing Hardware, Software, Service & Support by Industry

Brazil MB Total Spending on Computing Hardware, Software, Service & Support

Brazil MB Average Spending on Computing Hardware, Software, Service & Support

Brazil MB Computing – Hardware and Service/Support

Brazil MB Average Spending per Computer by Employee Size

Brazil MB Average Spending per Computer by Industry

Brazil MB Computer Ownership and Installed Base

Brazil MB Desktop and Portable PC Ownership and Installed Base

Brazil MB Desktop and Portable Ownership by Employee Size

Brazil MB Desktop and Portable Ownership by Industry

Brazil MB Desktop and Portable PCs Owned per Employee; By Employee Size (PC to Employee Ratio)

Brazil MB Desktop and Portable PCs Owned per Employee; By Vertical Industry (PC to Employee Ratio)

Brazil MB Microprocessors

Brazil MB Proportion of Computer Types Purchased Last 12 Months by Employee Size

Brazil MB Acquiring Computer Types During the Last 12 Months by Vertical Industry

Brazil MB Average Computers Purchased and Total Shipments

Brazil MB Computer Shipments by Employee Size

Brazil MB Computer Shipments by Industry

Brazil MB Trends in Ownership of Top Five PC Brands

Brazil MB Last 12 Month Purchasing Trends of Top Five Desktop & Portable Brands

Brazil MB Trends in Ownership of Top Five Computer Brands by Employee Size

Brazil MB Planned Computer Purchases

Brazil MB Planned Computer Purchases by Employee Size

Brazil MB Planned Computer Purchases by Industry

Brazil MB Top Five Computer Brands Planned for Purchase by Employee Size and Vertical Industry

Brazil MB Average Planned Computer Spending per MB

Brazil MB Current and Planned Overall Channel Usage for Computer Purchases

Brazil MB Current Channel Usage for Computer Purchases by Employee Size

Brazil MB Current Channel Usage for Computer Purchases by Industry

Brazil MB Planned Channel Usage for Computer Purchases by Employee Size

Brazil MB Planned Channel Usage for Computer Purchases by Industry

Brazil MB Computer Service and Support Spending by Employee Size

Brazil MB Average Computer Service and Support Spending by Employee Size

Brazil MB Annual Computer Service and Support Spending per Computer Owned by Employee Size

Brazil MB Computer Service and Support Spending by Industry

Brazil MB Annual Computer Service and Support Spending per Computer Owned by Industry

Brazil MB Interest in Comprehensive Outsourced IT Services

Brazil MB Interest in Comprehensive Outsourced IT Services by Employee Size and Vertical Industry

Brazil MB Handheld Devices

Brazil MB Leading Brand vs. White Box Computers

Brazil MB Computing – Software

Brazil MB Trend in Total Software Spending by Employee Size

Brazil MB Trend in Average Software Spending per MB by Employee Size

Brazil MB Total and Average Software Spending by Industry

Brazil MB Packaged and Custom Software Spending by Employee Size

Brazil MB Packaged and Custom Software Spending by Industry

Brazil MB Annual Packaged Software Spending by Employee Size and Industry

Brazil MB Average Packaged Software Spending per MB by Employee Size and Industry

Brazil MB Application Software Penetration

Brazil MB Application Software Usage by Employee Size

Brazil MB Current Application Software Usage by Industry

Brazil MB Planned Application Software Usage by Industry

Brazil MB Application Software Planned to be Used

Brazil MB Operating System Used/Planned to be Used

Brazil MB Operating Systems Used/Planned to be Used by Employee Size

Brazil MB Operating Systems Used/Planned to be Used by Industry

Brazil MB Annual Custom Software Spending by Employee Size and by Industry

Brazil MB Average Custom Software Spending per MB by Employee Size and Industry

Brazil MB Computing – Application Hosting and Processes

Brazil MB Current Use of Hosted Applications

Brazil MB Application Hosted / Planned to be Hosted

Brazil MB Application Hosted / Planned to be Hosted by Employee Size

Brazil MB Current Application Hosted by Industry

Brazil MB Distribution of Spending for Hosted Software

Brazil MB Total and Average Spending on Hosted Applications by Employee Size

Brazil MB Total and Average Spending on Hosted Applications by Industry

Brazil MB Amount Willing to Spend for Hosted Applications Package

Brazil MB Amount Willing to Spend for Hosted Applications Package by Employee Size

Brazil MB Amount Willing to Spend for Hosted Applications Package by Industry

Brazil MB Expected Changes in Hosted Software Spending

Brazil MB Total and Average Planned Spending on Hosted Applications by Employee Size

Brazil MB Total and Average Planned Spending on Hosted Applications by Industry

Brazil MB Computing – Printers and Peripherals

Brazil MB Trend in Total Spending on Printers by Employee Size

Brazil MB Trend in Average Spending on Printers per MB by Employee Size

Brazil MB Trend in Total Spending on Peripherals by Employee Size

Brazil MB Trend in Average Spending on Peripherals per MB by Employee Size

Brazil MB Average Spending on Printers per MB by Industry

Brazil MB Tot