2002 Japan Small Business Internet, e-Business, Telecom & IP Services

Key highlights include findings on the following Internet-related technologies and services:

• Internet Access
• Applications
• Web Sites
• E-Commerce
• Online Purchasing
• Intranets
• Hosted Applications
• Telecommunications

Based on proprietary surveys of Small and Medium Businesses in the United States, Europe, Latin America, and the Asia/Pacific region, AMI-Partners' comprehensive data on Internet, IT, eBusiness, and Communications investment and usage is presented in a highly actionable, graphical format with go-to-market insights and analysis.

Japan SB Telecom Overview – Telecom Spending

Japan SB Telecom Overview – Telecom Products

Japan SB Internet Overview – Internet-Related Spending

Japan SB Internet Overview – Internet Access

Japan SB Internet Overview – High Speed Internet Access

Japan SB Internet Overview – Internet Applications

Japan SB Internet Overview – Web Sites

Japan SB Internet Overview – e-Commerce (Buy)

Japan SB Internet Overview – e-Commerce (Sell)

Japan SB Internet Overview – Intranets

Japan SB Internet Overview – Hosted Applications

Japan SB Methodologies and General

Japan SB Survey Methodology Overview

Japan SB Recruitment and Survey Process

Japan SB What is a Small Business (SB)?

Japan SB Sampling Pool by Size of Business

Japan SB Sampling Pool by Type of Business

Japan SB Weighting Factors by Employee Size

Japan SB Margin of Error

Japan SB Demographics

Japan SB Number of Businesses by Employee Size

Japan SB Size of Company: Total Share of Enterprises vs. Total Number of Employees

Japan SB Number of PC Owning SB by Employee Size & Vertical

Japan SB Business Workforce by Employee Size

Japan SB Number of Businesses by Vertical Industry Among PC SBs

Japan SB Mobile Workforce

Japan SB Telecommuting

Japan SB Headquarters Location

Japan SB Headquarters Location by Vertical Industry

Japan SB Current and Planned Number of Branches

Japan SB Total Number of Sites/Locations

Japan SB Average Revenues

Japan SB Changes in Annual Revenues

Japan SB Revenue Generation - B2B vs. B2C

Japan SB Revenue Generation by Territory

Japan SB Suppliers and Vendors

Japan SB Customer Transactions

Japan SB Vendor/Supplier Transactions

Japan SB Maintenance of Corporate Credit Cards

Japan SB Annual Sales and Purchases Processed via Credit Cards (Proportion of Total Dollars)

Japan SB Average Number of FT Employees Planned for Hire

Japan SB Summary Comparisons

Japan SB Key Technology Penetration

Japan SB Market Overview: Expanded Technology Penetration

Japan SB IT/Telecom Spending Areas

Japan SB IT/Telecom Spending Comparisons

Japan SB Year-to-Year Growth Patterns by IT/Telecom Spending Area

Japan SB Year-to-Year Growth Patterns in Technology Penetration

Japan SB Attitudes and Strategic Directions

Japan SB Overview of SB Business Attitudes

Japan SB Perceived Importance of Various Business Functions and Applications

Japan SB Perceived Importance of Various Business Functions and Applications (Cont.)

Japan SB Overview of IT Purchase Preferences

Japan SB Average Annual IT Budget

Japan SB IT Budget Allocations for IT Services Outsourcing

Japan SB Decision Making and Media Usage

Japan SB Decision Making Personnel for IT-Related Purchases

Japan SB Information Source Used for IT-Related Products & Services

Japan SB Impact of Different Information Sources on General Awareness of PC/IT-Related Products by Employee Size

Japan SB Information Sources Used for Price/Feature Comparison for IT-Related Products & Services by Employee Size

Japan SB Telecom and Other Products & Services

Japan SB Total Annual Telecom Spending

Japan SB Average Annual Telecom Spending

Japan SB Total Annual Local Telecom Spending by Employee Size and Industry

Japan SB Total Annual Long Distance Spending by Employee Size and Industry

Japan SB Average Monthly Telecom Spending per PC SB

Japan SB Average Monthly Telecom Spending per PC SB by Employee Size

Japan SB Penetration of Telecom Products

Japan SB Planned Adoption of Telecom Products

Japan SB Number of Current and Planned Telephone Lines by Employee Size

Japan SB Phone Lines per Employee by Employee Size and Industry

Japan SB Cellular Phone Penetration and Spending

Japan SB Pager Penetration and Spending

Japan SB Toll-Free Number Penetration by Employee Size and Industry

Japan SB PBX/Centrex Penetration by Employee Size and Industry

Japan SB Internet-Enabled Phone Penetration by Employee Size and Industry

Japan SB Current Outsourcing of Business Processes

Japan SB Current and Planned Adoption of Business Products and Services

Japan SB Spending for Outsourcing of Business Functions by Employee Size

Japan SB Internet – Summary Charts

Japan SB Overview of Internet-Related Spending

Japan SB Overview of Average Internet-Related Spending

Japan SB Total Internet-Related Spending by Employee Size

Japan SB Total Internet-Related Spending by Industry

Japan SB Average Annual Internet-Related Spending per SB by Employee Size

Japan SB Average Annual Internet-Related Spending per SB by Industry

Japan SB Overview of Current Adoption of Internet Technologies

Japan SB Overview of Planned Adoption of Internet Technologies

Japan SB Trends in the Adoption of Internet-Related Technologies

Japan SB Internet – Internet Access and Use

Japan SB Internet Adoption by Employee Size and Industry

Japan SB Average Number of Internet Users by Employee Size and Industry

Japan SB Ratio of Internet Users to Total Employees by Employee Size and Industry

Japan SB Leading Internet Service Providers

Japan SB Monthly Subscription and Usage Spending by Employee Size and Industry

Japan SB Current Adoption of High-Speed Access Lines

Japan SB Planned Adoption of High-Speed Access Lines

Japan SB High-Speed Internet Adoption by Employee Size and Industry

Japan SB Average Annual High-Speed Internet Access Spending by Employee Size and Industry

Japan SB Current and Planned Front Office Applications Via the Internet

Japan SB Current and Planned Back Office/Operational Applications Via the Internet

Japan SB Current and Planned IT-Related Applications Via the Internet

Japan SB Internet Purchasing Overview

Japan SB Average Frequency of Internet Purchases and Transaction Value by Employee Size

Japan SB Annual Internet Purchase Spending by Employee Size

Japan SB Annual Internet Purchase Spending by Industry

Japan SB Annual Internet Purchases as Percentage of Revenues

Japan SB Expected Changes in Internet Purchasing During the Next 12 Months

Japan SB Products Purchased/Planned to be Purchased Over the Internet

Japan SB Financial Services Purchased/Planned to be Purchased Over the Internet

Japan SB Business Services Purchased/Planned to be Purchased Over the Internet

Japan SB Internet – Web Sites

Japan SB Web Site Penetration by Employee Size and Industry

Japan SB Impact of Web Site on Business

Japan SB Web Site Hosting

Japan SB Average Spending on Web Site Development

Japan SB Average Annual Web Site Hosting Spending

Japan SB Average Annual Web Site Management Spending

Japan SB Web Site Relaunch Strategies by Employee Size and Industry

Japan SB Planned Spending for New Web Sites

Japan SB New Web Site Launch Strategies by Employee Size and Industry

Japan SB Internet – e-Commerce

Japan SB Penetration of e-Commerce Sites by Employee Size and Industry

Japan SB Use of Secure Card Authorization for e-Commerce and Linking Back Office Functions to Web Site

Japan SB e-Commerce Revenues by Employee Size

Japan SB Expected Change in e-Commerce Sales Revenues

Japan SB B2B Vs. B2C e-Commerce

Japan SB e-Commerce Revenues as % of Total Revenues

Japan SB Spending on e-Purchasing Compared with Revenues from e-Selling

Japan SB Internet – Intranets

Japan SB Intranet Penetration

Japan SB Annual Intranet Deployment and Maintenance Spending by Employee Size and Industry

Japan SB Internet – Application Hosting and Processes