2002 U.S. Large Business Computing Hardware, Software and Services

• Hardware - Desktops, Portables, Workstations, Thin Clients, Handhelds
• Printers
• Peripherals
• Enterprise Software
• Hosted Applications
• Branding
• Channels
• Spending

U.S. LB Computing-Related Spending Overview

U.S. LB Computing Overview - Hardware

U.S. LB Computing Overview – Hardware/PC Services and Support

U.S. LB Computing Overview – PC Services and Support/Purchase Decisions and Channels

U.S. LB Computing Overview – Computer Brands

U.S. LB Computing Overview - Printers and Printing Supplies

U.S. LB Computing Overview – Peripherals/Printer Brands

U.S. LB Computing Overview - Software

U.S. LB Computing Overview - CRM

U.S. LB Computing Overview – Software

U.S. LB Methodology

U.S. LB What is a Large Business?

U.S. LB Methodology Overview

U.S. LB Survey Methodology Overview

U.S. LB Background and Firmographics

U.S. LB Breakout of Universe by Employee Size and Industry

U.S. LB Average Number of Sites/Locations Worldwide

U.S. LB Average Number of Sites/Locations Worldwide by Employee Size

U.S. LB Number of Additional Sites/Locations Worldwide Planned in Next 12 Months

U.S. LB Number of Additional Sites/Locations Worldwide Planned in Next 12 Months – By Employee Size

U.S. LB Average Annual Revenues

U.S. LB Average Annual Revenues – By Employee Size

U.S. LB Changes in Annual Revenues

U.S. LB Changes in Annual Revenues – By Employee Size

U.S. LB Revenue Generation & Suppliers/Vendors Breakout

U.S. LB Revenue Generation Breakout – By Employee Size

U.S. LB Type of Customers Breakout – By Employee Size

U.S. LB Types of Remote Sites Operated

U.S. LB Types of Remote Sites Operated – By Employee Size

U.S. LB Number of Suppliers, Vendors, or Business Partners Actively Doing Business With Each Month

U.S. LB Number of Suppliers, Vendors, or Business Partners Actively Doing Business With Each Month – By Employee Size

U.S. LB Supplier/Vendor Overview – By Employee Size

U.S. LB Summary Comparisons

U.S. LB Key Technology Penetration

U.S. LB Market Overview: Expanded Technology Penetration

U.S. LB IT/Telecom Spending Areas

U.S. LB IT/Telecom Spending Comparisons

U.S. LB IT Budgets, Planning & Decision-Making

U.S. LB Average Global Annual IT Budget

U.S. LB Average Global Annual IT Budget – By Employee Size

U.S. LB Changes in Average Global Annual IT Budget

U.S. LB Changes in Average Global Annual IT Budget By Employee Size

U.S. LB IT Budget Spending Breakout by IT Area

U.S. LB IT Budget Spending Breakout by IT Area By Employee Size

U.S. LB IT Budget Spending Breakout by IT Area By Industry

U.S. LB Number of IT Employees

U.S. LB Number of IT Employees by Employee Size

U.S. LB Top 5 Strategic Focus Areas for Large Business

U.S. LB Importance of Business Focus Areas – Business Process Automation

U.S. LB Importance of Business Focus Areas – Business Process Automation By Employee Size

U.S. LB Importance of Business Focus Areas – Connectivity & Data Networking

U.S. LB Importance of Business Focus Areas – Connectivity & Data Networking By Employee Size

U.S. LB Importance of Business Focus Areas – Internet/IP Applications

U.S. LB Importance of Business Focus Areas – Internet/IP Applications By Employee Size

U.S. LB Importance of Business Focus Areas – Networking/Computing Operating Systems and Applications

U.S. LB Importance of Business Focus Areas – Networking/Computing Operating Systems and Applications By Employee Size

U.S. LB Importance of Business Focus Areas – Security, Training, Outsourcing & Other Services

U.S. LB Importance of Business Focus Areas – Security, Training, Outsourcing & Other Services By Employee Size

U.S. LB Degree of IT Purchase Decision-Making Autonomy

U.S. LB Degree of IT Purchase Decision-Making Autonomy by IT Budget Level

U.S. LB IT Spending Breakout by Channel

U.S. LB IT Spending Breakout by Channel By Employee Size

U.S. LB IT Services Outsourcing

U.S. LB Computing – Summary Charts

U.S. LB Total Spending on Computing Hardware, Software, and Service/Support

U.S. LB Total Spending on Computing Hardware, Software, Service & Support by Employee Size

U.S. LB Total Spending on Computing Hardware, Software, Service & Support

U.S. LB Total Spending on Computing Hardware, Software, Service & Support

U.S. LB Average Spending on Computing Hardware, Software, Service & Support

U.S. LB Computing – Hardware and Service/Support

U.S. LB Penetration Form Factors Used

U.S. LB Average Number and Type of Form Factors Used

U.S. LB Average Number and Installed Base: Type of Form Factors Used by Employee Size

U.S. LB Installed Base and Type of Form Factors Used by Industry

U.S. LB Desktop and Portable PCs Owned per Employee; By Employee Size (PC to Employee Ratio)

U.S. LB Desktop and Portable PCs Owned per Employee; By Vertical Industry (PC to Employee Ratio)

U.S. LB Spending on Computers and Related Service/ Support, and Expected Changes Over Next 12 Months

U.S. LB Spending on Computers and Related Service/ Support, and Expected Changes Over Next 12 Months by Employee Size

U.S. LB Spending on Computers and Related Service/ Support, and Expected Changes Over Next 12 Months by Industry

U.S. LB Average Number and Type of Form Factors Planned by Employee Size

U.S. LB Average Number and Type of Form Factors Planned by Industry

U.S. LB Planned Average Price Per Unit

U.S. LB Planned Average Price Per Unit by Employee Size

U.S. LB Planned Average Price Per Unit by Industry

U.S. LB Types of Computers Installed

U.S. LB Types of Computers Installed by Employee Size

U.S. LB Types of Computers Installed by Industry

U.S. LB Computer Brand Usage – Current and Planned

U.S. LB Desktops/Workstations Brand Usage – Current and Planned by Employee Size

U.S. LB Desktops/Workstations Brand Usage – Current and Planned by Industry

U.S. LB Portables Brand Usage – Current and Planned by Employee Size

U.S. LB Portables Brand Usage – Current and Planned by Industry

U.S. LB Top Five Preferred Vendors for Next Year by Employee Size

U.S. MB Computing – Printers and Peripherals

U.S. LB Total Annual Spending on Printers, Supplies & Peripherals

U.S. LB Average Annual Spending on Printers, Supplies & Peripherals and Expected Change Over Next 12 Months

U.S. LB Average Annual Spending Breakout on Printers, Supplies & Peripherals and Expected Change Over Next 12 Months

U.S. LB Spending on Printers, Supplies & Peripherals, and Expected Changes Over Next 12 Months by Employee Size

U.S. LB Spending on Printers, Supplies & Peripherals, and Expected Changes Over Next 12 Months by Industry

U.S. LB Printer Overview

U.S. LB Number of Printers by Employee Size

U.S. LB Number of Printers by Industry

U.S. LB Printer Ownership and Installed Base

U.S. LB Ownership and Installed Base of Different Types of Printers

U.S. LB Planned Proportion of Printer Technologies by Industry

U.S. LB Penetration of Different Types of Printers by Employee Size

U.S. LB Penetration of Different Types of Printers by Employee Size

U.S. LB Printer Brands Usage – Current and Planned

U.S. LB Printer Brands Usage – By Employee Size

U.S. LB Printer Brands Usage – By Industry

U.S. LB Planned Printer Brands Usage – By Employee Size

U.S. LB Planned Printer Brands Usage – By Industry

U.S. LB Printing Usage

U.S. LB Average Number of Pages Printed Daily by Employee Size and Industry

U.S. LB Call Center Deployment – Current and Planned

U.S. LB Call Center Deployment – Current and Planned By Employee Size

U.S. LB Call Center Deployment – Current and Planned By Industry

U.S. LB Call Center Functionalities

U.S. LB Call Center Capabilities – Current and Planned

U.S. LB Enterp