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2003 US Small Business Computing Enviroment & Enablers: Hardware, Software and ServicesProduct Type: Market Research ReportPublished by: AMI-Partners, Inc. Published: October 2003 Product Code: R149-287 Description This report is based on the findings of AMI-Partners’ 2003 U.S. Small Business Market Opportunity Assessment and provides broad coverage of survey results across all key areas of AMI’s IT field research. AMI-Partners’ defines small businesses in the following way “SBs have 1-99 employees, are non-residential organizations and represent 98.6% of the entire U.S. business universe.” Currently 34,184 entities make up the U.S. SB market and the number of U.S. Small Businesses is growing at approximately 2.4% annually. Data were collected during the Q2, 2003 timeframe and is a nationally representative sample.
Key highlights include findings on the following technology areas:
Table of Contents U.S. SB IntroductionU.S. SB Computing Overview U.S. SB Methodologies and General U.S. SB Survey Methodology Overview U.S. SB Recruitment and Survey Process U.S. SB What is a Small Business (SB)? U.S. SB Sampling Pool by Type of Business U.S. SB Weighting Factors by Employee Size U.S. SB Survey Respondent Title/Position U.S. SB Margin of Error U.S. SB Demographics U.S. SB Number of Businesses by Employee Size U.S. SB Size of Company: Total Share of Enterprises vs. Total Number of Employees U.S. SB Number of PC Owning SB by Employee Size & Vertical U.S. SB Business Workforce by Employee Size U.S. SB Number of Businesses by Vertical Industry Among PC SBs U.S. SB Mobile Workforce U.S. SB Average Number of Employees in Select Functions U.S. SB Utilization of Temporary Staffing Agencies U.S. SB Headquarters Location U.S. SB Current and Planned Branches U.S. SB Average Revenues U.S. SB Revenue Generation by Territory U.S. SB Changes in Annual Revenues U.S. SB Revenue Generation - B2B vs. B2C U.S. SB Suppliers and Vendors U.S. SB Average Assets U.S. SB Customer Transactions U.S. SB Use of Electronic Billing/Invoicing U.S. SB Vendor/Supplier Transactions U.S. SB Maintenance of Corporate Credit Cards U.S. SB Membership in Small Business Services U.S. SB Annual Sales and Purchases Processed via Credit Cards U.S. SB Financial Products Usage Current & Planned U.S. SB Courier/Messenger Services U.S. SB Advertising and Promotion Media Usage U.S. SB Primary Accounting Method U.S. SB Payroll Processing U.S. SB Top Five Vendors of Outsourced Payroll Services U.S. SB Outsourced Payroll Services Spending Per Employee U.S. SB Workers Compensation Insurance Purchasing U.S. SB Retirement Plans U.S. SB Employee Benefits U.S. SB Summary Comparisons U.S. SB Key Technology Penetration U.S. SB Market Overview: Expanded Technology Penetration U.S. SB IT/Telecom Spending Areas U.S. SB Attitudes and Strategic Directions U.S. SB Overview of SB Business Attitudes U.S. SB Perceived Importance of Various Business Functions and Applications Business Process Automation U.S. SB Perceived Importance of Various Business Functions and Applications Connectivity and Data Networking U.S. SB Perceived Importance of Various Business Functions and Applications Internet/IP Applications U.S. SB Perceived Importance of Various Business Functions and Applications Networking/Computing Operating Systems and Applications U.S. SB Perceived Importance of Business Functions and Applications Security, Training, Outsourcing & Other Services U.S. SB Overview of IT Purchase Preferences U.S. SB Number of Full-Time IT Service and Support Employees U.S. SB Average Annual IT Budget U.S. SB IT Services Outsourcing U.S. SB IT Budget Allocations for IT Services Outsourcing U.S. SB Decision Making and Media Usage U.S. SB Importance of Vendor Attributes on Vendor Selection U.S. SB Importance of Vendor Attributes by Employee Size U.S. SB Decision Making Personnel for IT-Related Purchases U.S. SB Information Source Used for IT-Related Products & Services U.S. SB Newspaper and Magazine Subscription U.S. SB Performance Ratings Leading Computing Players U.S. SB Performance Ratings Telecoms U.S. SB Performance Ratings Networking Equipment Vendors U.S. SB Computing Summary Charts U.S. SB Total Spending on Computing Hardware & Software U.S. SB Total Spending on Computing Hardware & Software by Employee Size and Industry U.S. SB Average Annual Spending on Computing Hardware & Software U.S. SB Computing Computing Hardware and Service/Support U.S. SB Overall PC Penetration by Employee Size and Industry U.S. SB Computer Ownership and Installed Base U.S. SB Computer Ownership by Employee Size U.S. SB Computer Ownership by Industry U.S. SB Microprocessors U.S. SB Average Computers Purchased and Total Shipments U.S. SB Proportion of Computer Types Purchased Last 12 Months by Employee Size U.S. SB Proportion of Computer Types Purchased Last 12 Months by Vertical Industry U.S. SB Total Computer Spending per SB by Employee Size and Industry U.S. SB Average PC Hardware Spending per SB by Employee Size and Industry U.S. SB Proportion of PCs in the Last 12 Months that were Pre-Owned U.S. SB Trends in Ownership of Top Five Desktop & Portable Brands U.S. SB Ownership of Top Five Desktop Brands by Employee Size U.S. SB Ownership of Top Five Portable Brands by Employee Size U.S. SB White Box Computer Usage by Employee Size and Industry U.S. SB PC-Based Firewalls U.S. SB Planned Computer Purchases U.S. SB Planned Microprocessors Next 12 Months U.S. SB Top Five Computer Brands Planned for Purchase U.S. SB Top Five PC Brands Planned for Purchase by Employee Size and Vertical Industry U.S. SB Average Planned PC Spending per SB U.S. SB Current Overall Channel Market Share for Computer Purchases U.S. SB Current and Planned Channel Market Usage for Computer Purchases and Transaction/Payment Completion Method U.S. SB Current Channel Market Share for Computer Purchases by Employee Size U.S. SB Current Channel Market Share for Computer Purchases by Industry U.S. SB Planned Channel Usage for PC Purchases by Employee Size U.S. SB PC Service and Support Spending by Employee Size U.S. SB PC Service and Support Spending by Employee Size U.S. SB Annual PC Service and Support Spending per PC Owned by Employee Size U.S. SB Handheld Devices U.S. SB Lifecycle of Computers U.S. SB Operating System Upgrades U.S. SB Computing PC Software U.S. SB Total Software Spending by Employee Size and Industry U.S. SB Average Annual Software Spending Per SB by Employee Size U.S. SB Average Annual Software Spending Per SB by Industry U.S. SB Packaged and Custom* Software Spending by Employee Size U.S. SB Annual Packaged* Software Spending by Employee Size and Industry U.S. SB Average Packaged* Software Spending per SB by Employee Size and Industry U.S. SB Application Software Penetration U.S. SB Application Software Usage by Employee Size U.S. SB Current Application Software Usage by Industry U.S. SB Planned Application Software Usage by Industry U.S. SB Operating System Used/Planned to be Used U.S. SB Operating Systems Used/Planned to be Used by Employee Size U.S. SB Annual Custom* Software Spending by Employee Size and by Industry U.S. SB Average Custom* Software Spending per SB by Employee Size and Industry U.S. SB Frequency and Methods for Purchasing Software U.S. SB Factors Impacting Purchase/Upgrading Software U.S. SB Accounting/Bookkeeping Software Brands U.S. SB Average Accounting Software Spending per SB by Employee Size U.S. SB Usage of Customer Relationship Management (CRM) and/or Sales Force Automation (SFA) Software U.S. SB Implementation by Type of CRM/SFA Software Solution U.S. SB Importance of CRM/SFA Solutions Usage U.S. SB CRM/SFA Solutions Brands Usage U.S. SB Average Number of CRM/SFA Users per SB by Employee Size and Industry U.S. SB Average CRM/SFA Software Spending per SB by Employee Size U.S. SB Usage of Enterprise Resource Planning (ERP) and/or Supply Chain Management (SCM) Software U.S. SB Importance of ERP/SCM Solutions Usage U.S. SB ERP/SCM Solutions Brands Usage U.S. SB Average Number of ERP/SCM Users per SB by Employee Size and Industry U.S. SB Average ERP/SCM Software Spending per SB by Employee Size |
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