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2003 U.S. Small Business Market Overview and Topline AssessmentProduct Type: Market Research ReportPublished by: AMI-Partners, Inc. Published: August 2003 Product Code: R149-289 Description This report is based on the findings of AMI-Partners’ 2003 U.S. Small Business Market Opportunity Assessment and provides broad coverage of survey results across all key areas of AMI’s IT field research. AMI-Partners’ defines small businesses in the following way “SBs have 1-99 employees, are non-residential organizations and represent 98.6% of the entire U.S. business universe.” Currently 34,184 entities make up the U.S. SB market and the number of U.S. Small Businesses is growing at approximately 2.4% annually. Data were collected during the Q2, 2003 timeframe and is a nationally representative sample.
Key highlights include findings on the following technology areas:
Table of Contents U.S. SB IntroductionU.S. SB IT/Telecom Spending Overview U.S. SB Firmographics Overview U.S. SB Attitudes and Strategic Directions Overview U.S. SB Computing Overview U.S. SB Networking Overview U.S. SB Internet Overview U.S. SB Methodologies and General U.S. SB Survey Methodology Overview U.S. SB Recruitment and Survey Process U.S. SB What is a Small Business (SB)? U.S. SB Sampling Pool by Type of Business U.S. SB Weighting Factors by Employee Size U.S. SB Survey Respondent Title/Position U.S. SB Margin of Error U.S. SB Demographics U.S. SB Number of Businesses by Employee Size U.S. SB Size of Company: Total Share of Enterprises vs. Total Number of Employees U.S. SB Number of PC Owning SB by Employee Size & Vertical U.S. SB Business Workforce by Employee Size U.S. SB Number of Businesses by Vertical Industry Among PC SBs U.S. SB Mobile Workforce U.S. SB Average Number of Employees in Select Functions U.S. SB Utilization of Temporary Staffing Agencies U.S. SB Headquarters Location U.S. SB Current and Planned Branches U.S. SB Average Revenues U.S. SB Revenue Generation by Territory U.S. SB Changes in Annual Revenues U.S. SB Revenue Generation - B2B vs. B2C U.S. SB Suppliers and Vendors U.S. SB Average Assets U.S. SB Customer Transactions U.S. SB Use of Electronic Billing/Invoicing U.S. SB Vendor/Supplier Transactions U.S. SB Maintenance of Corporate Credit Cards U.S. SB Membership in Small Business Services U.S. SB Annual Sales and Purchases Processed via Credit Cards U.S. SB Financial Products Usage Current & Planned U.S. SB Courier/Messenger Services U.S. SB Advertising and Promotion Media Usage U.S. SB Primary Accounting Method U.S. SB Payroll Processing U.S. SB Top Five Vendors of Outsourced Payroll Services U.S. SB Outsourced Payroll Services Spending Per Employee U.S. SB Workers Compensation Insurance Purchasing U.S. SB Retirement Plans U.S. SB Employee Benefits U.S. SB Summary Comparisons U.S. SB Key Technology Penetration U.S. SB Market Overview: Expanded Technology Penetration U.S. SB IT/Telecom Spending Areas U.S. SB Attitudes and Strategic Directions U.S. SB Overview of SB Business Attitudes U.S. SB Perceived Importance of Various Business Functions and Applications Business Process Automation U.S. SB Perceived Importance of Various Business Functions and Applications Connectivity and Data Networking U.S. SB Perceived Importance of Various Business Functions and Applications Internet/IP Applications U.S. SB Perceived Importance of Various Business Functions and Applications Networking/Computing Operating Systems and Applications U.S. SB Perceived Importance of Business Functions and Applications Security, Training, Outsourcing & Other Services U.S. SB Overview of IT Purchase Preferences U.S. SB Number of Full-Time IT Service and Support Employees U.S. SB Average Annual IT Budget U.S. SB IT Services Outsourcing U.S. SB IT Budget Allocations for IT Services Outsourcing U.S. SB Decision Making and Media Usage U.S. SB Importance of Vendor Attributes on Vendor Selection U.S. SB Importance of Vendor Attributes by Employee Size U.S. SB Decision Making Personnel for IT-Related Purchases U.S. SB Information Source Used for IT-Related Products & Services U.S. SB Newspaper and Magazine Subscription U.S. SB Performance Ratings Leading Computing Players U.S. SB Performance Ratings Telecoms U.S. SB Performance Ratings Networking Equipment Vendors U.S. SB Telecom and Other Products & Services U.S. SB Total Annual Telecom Spending U.S. SB Average Monthly Telecom Spending per PC SB U.S. SB Average Monthly Telecom Spending per PC SB by Employee Size U.S. SB Penetration of Telecom Products U.S. SB Planned Adoption of Telecom Products U.S. SB Number of Current and Planned Telephone Lines by Employee Size U.S. SB Cellular Phone Penetration and Spending U.S. SB Pager Penetration and Spending U.S. SB Use of Conferencing Services U.S. SB Current and Planned Adoption of Business Products and Services U.S. SB Spending for Outsourcing of Business Functions by Employee Size U.S. SB Current Outsourcing of Business Processes U.S. SB Computing Summary Charts U.S. SB Total Spending on Computing Hardware & Software U.S. SB Average Annual Spending on Computing Hardware & Software U.S. SB Computing Computing Hardware and Service/Support U.S. SB Overall PC Penetration by Employee Size and Industry U.S. SB Computer Ownership and Installed Base U.S. SB Average Computers Purchased and Total Shipments U.S. SB Trends in Ownership of Top Five Desktop & Portable Brands U.S. SB White Box Computer Usage by Employee Size and Industry U.S. SB Planned Computer Purchases U.S. SB Top Five Computer Brands Planned for Purchase U.S. SB Average Planned PC Spending per SB U.S. SB Current Overall Channel Market Share for Computer Purchases U.S. SB Current and Planned Channel Market Usage for Computer Purchases and Transaction/Payment Completion Method U.S. SB PC Service and Support Spending by Employee Size U.S. SB Handheld Devices U.S. SB Computing PC Software U.S. SB Average Annual Software Spending Per SB by Employee Size U.S. SB Packaged and Custom* Software Spending by Employee Size U.S. SB Application Software Penetration U.S. SB Operating System Used/Planned to be Used U.S. SB Accounting/Bookkeeping Software Brands U.S. SB Usage of Customer Relationship Management (CRM) and/or Sales Force Automation (SFA) Software U.S. SB Usage of Enterprise Resource Planning (ERP) and/or Supply Chain Management (SCM) Software U.S. SB Required ROI for CRM, SFA, ERP, SCM Applications U.S. SB Computing Application Hosting and Processes U.S. SB Current Use of Hosted Applications U.S. SB Application Hosted / Planned to be Hosted U.S. SB Total and Average Spending on Hosted Applications by Employee Size U.S. SB Computing Printers and Peripherals* U.S. SB Average Annual Printer Spending by Employee Size U.S. SB Average Annual Peripherals* Spending by Employee Size U.S. SB Average Printer Supplies Spending by Employee Size U.S. SB Printer Ownership and Installed Base U.S. SB Planned Printer Purchases During the Next 12 Months by Employee Size U.S. SB Printer Brands U.S. SB Trends in Printer Brands U.S. SB Average Number of Pages Printed Daily by Employee Size and Industry U.S. SB Peripherals* Ownership Among SBs U.S. SB Networking Summary Charts U.S. SB Total Annual Networking Spending U.S. SB Average Annual Networking Spending U.S. SB Networking LAN-Related, Servers, Storage U.S. SB LAN and Server Penetration U.S. SB LAN Penetration by Employee Size and Industry U.S. SB Server-Based Vs. Peer-to-Peer LANs U.S. SB Server Installed Base U.S. SB Server Overview U.S. SB Server Shipments by Employee Size U.S. SB Average Spending on Servers per SB U.S. SB Overall Server Brands Used U.S. SB Channels Used for Purchasing LAN-Related Hardware and Software U.S. SB Trends in Use of Network Operating Systems U.S. SB Wireless LAN Penetration by Employee Size and Industry U.S. SB Voice Over IP (VoIP) Penetration by Employee Size and Industry U.S. SB Computer Telephony Integration (CTI) Deployment by Employee Size and Industry U.S. SB Use of SAN/NAS Technology U.S. SB Importance of Factors Impacting Data Storage Requirements & Capabilities U.S. |
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