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2003 U.S. Medium Business Computing Environment & Enablers: Hardware, Software & ServicesProduct Type: Market Research ReportPublished by: AMI-Partners, Inc. Published: October 2003 Product Code: R149-291 Description This report is based on the findings of AMI-Partners’ 2003 U.S. Medium Business Market Opportunity Assessment and provides definitive results across all key areas of AMI’s IT field research. AMI-Partners’ defines medium businesses in the following way “MBs have 100-999 employees, are non-residential and non-government organizations, and represent 1.3% of the total universe.” Currently 16,665 entities comprise the U.S. MB market and the number of U.S. Medium Businesses is growing at approximately 1.7% annually. Data were collected during the Q2, 2003 timeframe and is a nationally representative sample.
Key highlights include findings on the following technology areas:
Table of Contents U.S. MB IntroductionU.S. MB Computing-Related Spending Overview U.S. MB Computing Overview U.S. MB Methodologies and General U.S. MB Survey Methodology Overview U.S. MB Recruitment and Survey Process U.S. MB Market Definition U.S. MB Sampling Pool by Type of Business U.S. MB Weighting Factors by Employee Size U.S. MB Margin of Error U.S. MB Demographics U.S. MB Breakout of MB Market by Employee Size U.S. MB Size of Company: Total Share of Enterprises vs. Total Number of Employees U.S. SMB Business Workforce by Employee Size U.S. MB Number of Businesses by Vertical Industry U.S. MB Mobile Workforce U.S. MB Average Number of Employees in Select Functions U.S. MB Utilization of Temporary Staffing Agencies U.S. MB Headquarters Location by Employee Size U.S. MB Current and Planned Branches U.S. MB Average Revenues U.S. MB Breakout of Revenue Generation by Territory U.S. MB Changes in Average Revenues Growth Over Last 1 Year and Growth Goals Over Next 1 Year U.S. MB Revenue Generation U.S. MB Suppliers and Vendors U.S. MB Average Assets U.S. MB Customer Transactions U.S. MB Use of Electronic Billing/Invoicing U.S. MB Vendor/Supplier Transactions U.S. MB Maintenance of Corporate Credit Cards U.S. MB Membership in Small Business Services U.S. MB Annual Sales and Purchases Processed Via Credit Card U.S. MB Financial Products Usage Current & Planned U.S. MB Courier/Messenger Services U.S. MB Advertising and Promotion Media Usage U.S. MB Primary Accounting Method U.S. MB Payroll Processing U.S. MB Top Five Vendors of Outsourced Payroll Services U.S. MB Outsourced Payroll Services Spending Per Employee U.S. MB Workers Compensation Insurance Purchasing U.S. MB Retirement Plans U.S. MB Employee Benefits U.S. MB Summary Comparisons U.S. MB Key Technology Penetration U.S. MB Market Overview: Expanded Technology Penetration U.S. MB IT/Telecom Spending Areas U.S. MB Attitudes and Strategic Directions U.S. MB Overview of MB Business Attitudes U.S. MB Perceived Importance of Business Functions and Applications Business Process Automation U.S. MB Perceived Importance of Business Functions and Applications Connectivity and Data Networking U.S. MB Perceived Importance of Business Functions and Applications Internet/IP Applications U.S. MB Perceived Importance of Business Functions and Applications Networking/Computing Operating Systems and Applications U.S. MB Perceived Importance of Business Functions and Applications Security, Training, Outsourcing & Other Services U.S. MB Overview of IT Purchase Preferences U.S. MB Number of Full-Time IT Service and Support Employees U.S. MB Average Annual IT Budget U.S. MB IT Services Outsourcing U.S. MB IT Budget Allocations for IT Services Outsourcing U.S. MB Decision Making and Media Usage U.S. MB IT Decision Makers U.S. MB Computing Summary Charts U.S. MB Total Spending on Computing Hardware, Software, and Service/Support Breakout U.S. MB Total Spending on Computing Hardware, Software, Service & Support by Employee Size and Industry U.S. MB Average Annual Spending on Computing Hardware, Software, Service & Support U.S. MB Computing Hardware and Service/Support U.S. MB Computer Ownership and Installed Base U.S. MB Computer Ownership Per MB By Employee Size U.S. MB Computer Ownership Per MB By Industry U.S. MB Microprocessors U.S. MB Purchased Computers in Last 12 Months and Total Shipments U.S. MB Proportion of Computer Types Purchased Last 12 Months by Employee Size U.S. MB Proportion of Computer Types Purchased Last 12 Months by Vertical Industry U.S. MB Total Computer Hardware Spending per MB by Employee Size and Industry U.S. MB Average Computer Spending per MB by Employee Size and Industry U.S. MB Trends in Ownership of Top Five Computer Brands U.S. MB Trends in Ownership of Top Five Desktop Brands by Employee Size U.S. MB Trends in Ownership of Top Five Portable Brands by Employee Size U.S. MB White Box Computer Usage by Employee Size and Industry U.S. MB PC-Based Firewalls U.S. MB Planned Computer Purchases U.S. MB Planned Microprocessors Next 12 Months U.S. MB Top Five Computer Brands Planned for Purchase U.S. MB Top Five Computer Brands Planned for Purchase by Employee Size and Vertical Industry U.S. MB Planned White Box Computer Usage by Employee Size and Industry U.S. MB Average Planned Computer Spending per MB U.S. MB Current Channel Market Share for Computer Purchases U.S. MB Current and Planned Channel Market Usage for Computer Purchases and Transaction/Payment Completion Method U.S. MB Current Channel Market Share for Computer Purchases by Employee Size U.S. MB Current Channel Market Share for Computer Purchases by Industry U.S. MB Planned Channel Usage for Computer Purchases by Employee Size U.S. MB Total Computer Service and Support Spending by Employee Size U.S. MB Average Annual Computer Service and Support Spending by Employee Size and Industry U.S. MB Annual Computer Service and Support Spending per Computer Owned by Employee Size U.S. MB Handheld Devices U.S. MB Lifecycle of Computers U.S. MB Operating System Upgrades U.S. MB Computing Software U.S. MB Total Software Spending by Employee Size and Industry U.S. MB Average Annual Software Spending by Employee Size U.S. MB Average Software Spending by Industry U.S. MB Packaged and Custom Software Spending by Employee Size U.S. MB Annual Packaged Software Spending by Employee Size and Industry U.S. MB Averaged Packaged Software Spending per MB by Employee Size U.S. MB Application Software Penetration U.S. MB Application Software Usage by Employee Size U.S. MB Current Application Software Usage by Industry U.S. MB Planned Application Software Usage by Industry U.S. MB Operating System Used/Planned to be Used U.S. MB Operating Systems Used/Planned to be Used by Employee Size U.S. MB Annual Custom Software Spending by Employee Size and by Industry U.S. MB Average Custom Software Spending per MB by Employee Size and Industry U.S. MB Frequency and Methods for Purchasing Software U.S. MB Factors Impacting Purchase/Upgrading Software U.S. MB Accounting/Bookkeeping Software Brands U.S. MB Average Accounting Software Spending per MB by Employee Size U.S. MB Usage of Customer Relationship Management (CRM) and/or Sales Force Automation (SFA) Softwar U.S. MB Implementation by Type of CRM/SFA Software Solution U.S. MB Importance of CRM/SFA Solutions Usage U.S. MB CRM/SFA Solutions Brands Usage U.S. MB Average Number of CRM/SFA Users per MB by Employee Size and Industry U.S. MB Average CRM/SFA Software Spending per MB by Employee Size U.S. MB Usage of Enterprise Resource Planning (ERP) and/or Supply Chain Management (SCM) Software U.S. MB Importance of ERP/SCM Solutions Usage U.S. MB ERP/SCM Solutions Brands Usage U.S. MB Average Number of ERP/SCM Users per MB by Employee Size and Industry U.S. MB Average ERP/SCM Software Spending per MB by Employee Size U.S. MB Benefits of CRM, SFA, ERP, or SCM Deployments U.S. MB Influential Personnel and Selection Process for CRM/SFA/ERP/SCM Software Applications U.S. MB Required ROI for CRM, SFA, ERP, SCM Applications U.S. MB Database Solutions Brands Usage U.S. MB Business Processes and Operations U.S. MB Current Channel Market Usage for Software Purchases by Type of Software U.S. MB Computing Applicatio |
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