2003 U.S. Medium Business Market Overview and Topline Assessment: Industry Report

2003 U.S. Medium Business Market Overview and Topline Assessment

Product Type: Market Research Report
Published by: AMI-Partners, Inc.
Published: August 2003
Product Code: R149-293

Description

This report is based on the findings of AMI-Partners’ 2003 U.S. Medium Business Market Opportunity Assessment and provides definitive results across all key areas of AMI’s IT field research. AMI-Partners’ defines medium businesses in the following way “MBs have 100-999 employees, are non-residential and non-government organizations, and represent 1.3% of the total universe.” Currently 16,665 entities comprise the U.S. MB market and the number of U.S. Medium Businesses is growing at approximately 1.7% annually. Data were collected during the Q2, 2003 timeframe and is a nationally representative sample.

Key highlights include findings on the following technology areas:

Demographics
Telecommunications
Computing
Networking
Internet/e-Business
Wireless

Based on proprietary surveys of Small and Medium Businesses in the United States, Europe, Asia/Pacific and Latin America, AMI-Partners' comprehensive data on Internet, IT, eBusiness, and Communications investment and usage is presented in a highly actionable, graphical format with go-to-market insights and analysis.

Table of Contents

U.S. MB Introduction

U.S. MB IT/Telecom Spending Overview

U.S. MB Firmographics Overview

U.S. MB Attitudes and Strategic Directions Overview

U.S. MB Computing Overview

U.S. MB Networking Overview

U.S. MB Internet Overview

U.S. MB Methodologies and General

U.S. MB Survey Methodology Overview

U.S. MB Recruitment and Survey Process

U.S. MB Market Definition

U.S. MB Sampling Pool by Type of Business

U.S. MB Weighting Factors by Employee Size

U.S. MB Margin of Error

U.S. MB Demographics

U.S. MB Breakout of MB Market by Employee Size

U.S. MB Size of Company: Total Share of Enterprises vs. Total Number of Employees

U.S. SMB Business Workforce by Employee Size

U.S. MB Number of Businesses by Vertical Industry

U.S. MB Mobile Workforce

U.S. MB Average Number of Employees in Select Functions

U.S. MB Utilization of Temporary Staffing Agencies

U.S. MB Headquarters Location by Employee Size

U.S. MB Current and Planned Branches

U.S. MB Average Revenues

U.S. MB Breakout of Revenue Generation by Territory

U.S. MB Changes in Average Revenues – Growth Over Last 1 Year and Growth Goals Over Next 1 Year

U.S. MB Revenue Generation

U.S. MB Suppliers and Vendors

U.S. MB Average Assets

U.S. MB Customer Transactions

U.S. MB Use of Electronic Billing/Invoicing

U.S. MB Vendor/Supplier Transactions

U.S. MB Maintenance of Corporate Credit Cards

U.S. MB Membership in “Small Business” Services

U.S. MB Annual Sales and Purchases Processed Via Credit Card

U.S. MB Financial Products Usage – Current & Planned

U.S. MB Courier/Messenger Services

U.S. MB Advertising and Promotion Media Usage

U.S. MB Primary Accounting Method

U.S. MB Payroll Processing

U.S. MB Top Five Vendors of Outsourced Payroll Services

U.S. MB Outsourced Payroll Services Spending Per Employee

U.S. MB Workers Compensation Insurance Purchasing

U.S. MB Retirement Plans

U.S. MB Employee Benefits

U.S. MB Summary Comparisons

U.S. MB Key Technology Penetration

U.S. MB Market Overview: Expanded Technology Penetration

U.S. MB IT/Telecom Spending Areas

U.S. MB Attitudes and Strategic Directions

U.S. MB Overview of MB Business Attitudes

U.S. MB Perceived Importance of Business Functions and Applications – Business Process Automation

U.S. MB Perceived Importance of Business Functions and Applications – Connectivity and Data Networking

U.S. MB Perceived Importance of Business Functions and Applications – Internet/IP Applications

U.S. MB Perceived Importance of Business Functions and Applications – Networking/Computing Operating Systems and Applications

U.S. MB Perceived Importance of Business Functions and Applications – Security, Training, Outsourcing & Other Services

U.S. MB Overview of IT Purchase Preferences

U.S. MB Number of Full-Time IT Service and Support Employees

U.S. MB Average Annual IT Budget

U.S. MB IT Services Outsourcing

U.S. MB IT Budget Allocations for IT Services Outsourcing

U.S. MB Decision Making and Media Usage

U.S. MB IT Decision Makers

U.S. MB Telecom and Other Products & Services

U.S. MB Total Annual Telecom Spending

U.S. MB Average Annual Telecom Spending per MB

U.S. MB Average Monthly Telecom Spending per MB by Employee Size

U.S. MB Cellular Phone Penetration and Spending

U.S. MB Pager Penetration and Spending

U.S. MB Use of Conferencing Services

U.S. MB Penetration of Telecom Products

U.S. MB Data/Communications Lines Usage for Voice Calls

U.S. MB Average Annual Spending on Data/Communications Lines and Technologies

U.S. MB Expected Changes in Data/Communications Spending and Breakout of Expenditures

U.S. MB Spending for Outsourcing of Business Functions by Employee Size

U.S. MB Current Outsourcing of Business Processes

U.S. MB Computing – Summary Charts

U.S. MB Total Spending on Computing Hardware, Software, and Service/Support Breakout

U.S. MB Average Annual Spending on Computing Hardware, Software, Service & Support

U.S. MB Computing – Hardware and Service/Support

U.S. MB Computer Ownership and Installed Base

U.S. MB Computer Ownership Per MB By Employee Size

U.S. MB Computer Ownership Per MB By Industry

U.S. MB Purchased Computers in Last 12 Months and Total Shipments

U.S. MB Trends in Ownership of Top Five Computer Brands

U.S. MB White Box Computer Usage by Employee Size and Industry

U.S. MB Planned Computer Purchases

U.S. MB Top Five Computer Brands Planned for Purchase

U.S. MB Planned White Box Computer Usage by Employee Size and Industry

U.S. MB Average Planned Computer Spending per MB

U.S. MB Current Channel Market Share for Computer Purchases

U.S. MB Average Annual Computer Service and Support Spending by Employee Size and Industry

U.S. MB Handheld Devices

U.S. MB Computing – Software

U.S. MB Average Annual Software Spending by Employee Size

U.S. MB Packaged and Custom Software Spending by Employee Size

U.S. MB Application Software Penetration

U.S. MB Operating System Used/Planned to be Used

U.S. MB Accounting/Bookkeeping Software Brands

U.S. MB Usage of Customer Relationship Management (CRM) and/or Sales Force Automation (SFA) Software

U.S. MB Usage of Enterprise Resource Planning (ERP) and/or Supply Chain Management (SCM) Software

U.S. MB Required ROI for CRM, SFA, ERP, SCM Applications

U.S. MB Computing – Application Hosting and Processes

U.S. MB Current Use of Hosted Applications

U.S. MB Hosted Applications Usage – Current and Planned

U.S. MB Computing – Printers and Peripherals*

U.S. MB Average Annual Spending on Printers by Employee Size

U.S. MB Average Annual Spending on Peripherals* by Employee Size

U.S. MB Average Annual Spending on Printer Supplies by Employee Size

U.S. MB Printer Ownership and Installed Base

U.S. MB Planned Printer Purchases During the Next 12 Months by Employee Size

U.S. MB Printer Brands Currently Used

U.S. MB Trends in Printer Brands

U.S. MB Average Number of Pages Printed Daily by Employee Size and Industry

U.S. MB Peripherals* Ownership Among MBs

U.S. MB Networking – Summary Charts

U.S. MB Total Networking-Related Spending

U.S. MB Average Annual Networking-Related Spending

U.S. MB Networking – LAN-Related, Servers, Storage

U.S. MB LAN Penetration by Employee Size and Industry

U.S. MB Server Installed Base

U.S. MB Server Shipments by Employee Size

U.S. MB Average Spending on Servers per MB

U.S. MB Overall Server Brands Used

U.S. MB Trends in Server Brands

U.S. MB Channels Used for Purchasing LAN-Related Hardware and Software

U.S. MB Trends in Penetration of Network Operating Systems

U.S. MB Wireless LAN Penetration by Employee Size and Industry

U.S. MB Voice Over IP (VoIP) Penetration by Employee Size and Industry

U.S. MB Computer Telephony Integration (CTI) Deployment by Employee Size and Industry

U.S. MB Use of SAN/NAS Technology

U.S. MB Importance of Factors Impacting Data Storage Requirements & Capabilities

U.S. MB Current and Planned Use of VPNs

U.S. MB Firewall Deployment

U.S. MB Networking Security Measures Deployment

U.S. MB Current and Planned LAN Applications

U.S. MB LAN Upgrade Plans for the Next 12 Months

U.S. MB Networking Products Purchased in the Last 12 Months

U.S. MB Major Networking Brands Purchased in Last 12 Months

U.S. MB Networking – Wide Area Networking (WAN) and Datacom-Related

U.S. MB Remote LAN Access Penetration (WAN)

U.S. MB Remote LAN Ac

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