2003 U.K. Small Business Computing Environment & Enablers: Hardware, Software &

2003 U.K. Small Business Computing Environment & Enablers: Hardware, Software & Services

Product Type: Market Research Report
Published by: AMI-Partners, Inc.
Published: December 2003
Product Code: R149-295

Description

This report is based on the findings of AMI-Partners’ 2003 U.K. Small Business Market Opportunity Assessment and provides broad coverage of survey results across all key areas of AMI’s IT field research. AMI-Partners’ defines small businesses in the following way “SBs have 1-99 employees, are non-residential organizations and represent 99.2% of the entire U.K. business universe.” Currently 2.3 million entities make up the U.K. SB market and the number of U.K. Small Businesses is growing at approximately 1.4% annually. Data were collected during the Q2, 2003 timeframe and is a nationally representative sample.

Key highlights include findings on the following computing-related technology areas:

Computers
Printers
Peripherals
Software
Hosted Applications
Branding
Channels

Based on proprietary surveys of Small and Medium Businesses in the United States, Europe, Latin America, and the Asia/Pacific region, AMI-Partners' comprehensive data on Internet, IT, eBusiness, and Communications investment and usage is presented in a highly actionable, graphical format with go-to-market insights and analysis.

Table of Contents

UK SB Introduction

UK SB Firmographics Overview

UK SB Attitudes and Strategic Directions Overview

U.K. SB Computing Overview

U.K. SB Methodologies and General

U.K. SB Survey Methodology Overview

U.K. SB Recruitment and Survey Process

U.K. SB What is a Small Business (SB)?

U.K. SB Sampling Pool by Type of Business

U.K. SB Weighting Factors by Employee Size

U.K. SB Survey Respondent Title/Position

U.K. SB Margin of Error

U.K. SB Demographics

U.K. SB Number of Businesses by Employee Size

U.K. SB Size of Company: Total Share of Enterprises vs. Total Number of Employees

U.K. SB Number of PC Owning SB by Employee Size & Vertical

U.K. SB Business Workforce by Employee Size

U.K. SB Number of Businesses by Vertical Industry Among PC SBs

U.K. SB Mobile Workforce

U.K. SB Headquarters Location

U.K. SB Current and Planned Branches

U.K. SB Average Revenues

U.K. SB Revenue Generation by Territory

U.K. SB Changes in Annual Revenues

U.K. SB Revenue Generation - B2B vs. B2C

U.K. SB Suppliers and Vendors

U.K. SB Customer Transactions

U.K. SB Vendor/Supplier Transactions

U.K. SB Maintenance of Corporate Credit Cards

U.K. SB Annual Sales and Purchases Processed via Credit Cards

U.K. SB Courier/Messenger Services

U.K. SB Primary Accounting Method

U.K. SB Outsourced Payroll Services Spending Per Employee

U.K. SB Summary Comparisons

U.K. SB Key Technology Penetration

U.K. SB Market Overview: Expanded Technology Penetration

U.K. SB IT/Telecom Spending Areas

U.K. SB Attitudes and Strategic Directions

U.K. SB Overview of SB Business Attitudes

U.K. SB Perceived Importance of Various Business Functions and Applications – Business Process Automation

U.K. SB Perceived Importance of Various Business Functions and Applications – Connectivity and Data Networking

U.K. SB Perceived Importance of Various Business Functions and Applications – Internet/IP Applications

U.K. SB Perceived Importance of Various Business Functions and Applications – Networking/Computing Operating Systems and Applications

U.K. SB Perceived Importance of Business Functions and Applications – Security, Training, Outsourcing & Other Services

U.K. SB Overview of IT Purchase Preferences

U.K. SB Number of Full-Time IT Service and Support Employees

U.K. SB Average Annual IT Budget

U.K. SB IT Services Outsourcing

U.K. SB IT Budget Allocations for IT Services Outsourcing

U.K. SB Decision Making and Media Usage

U.K. SB Decision Making Personnel for IT-Related Purchases

U.K. SB Information Source Used for IT-Related Products & Services

U.K. SB Computing – Summary Charts

U.K. SB Total Spending on Computing Hardware & Software

U.K. SB Total Spending on Computing Hardware & Software by Employee Size and Industry

U.K. SB Average Annual Spending on Computing Hardware & Software

U.K. SB Computing – Computing Hardware and Service/Support

U.K. SB Overall PC Penetration by Employee Size and Industry

U.K. SB Computer Ownership and Installed Base

U.K. SB Computer Ownership by Employee Size

U.K. SB Computer Ownership by Industry

U.K. SB Microprocessors

U.K. SB Average Computers Purchased and Total Shipments

U.K. SB Proportion of Computer Types Purchased Last 12 Months by Employee Size

U.K. SB Proportion of Computer Types Purchased Last 12 Months by Vertical Industry

U.K. SB Total Computer Spending per SB by Employee Size and Industry

U.K. SB Average PC Hardware Spending per SB by Employee Size and Industry

U.K. SB Proportion of PCs in the Last 12 Months that were Pre-Owned

U.K. SB Trends in Ownership of Top Five Desktop & Portable Brands

U.K. SB Ownership of Top Five Desktop Brands by Employee Size

U.K. SB Ownership of Top Five Portable Brands by Employee Size

U.K. SB White Box Computer Usage by Employee Size and Industry

U.K. SB PC-Based Firewalls

U.K. SB Planned Computer Purchases

U.K. SB Planned Microprocessors – Next 12 Months

U.K. SB Top Five Computer Brands Planned for Purchase

U.K. SB Top Five PC Brands Planned for Purchase by Employee Size and Vertical Industry

U.K. SB Average Planned PC Spending per SB

U.K. SB Current Overall Channel Market Share for Computer Purchases

U.K. SB Current and Planned Channel Market Usage for Computer Purchases and Transaction/Payment Completion Method

U.K. SB Current Channel Market Share for Computer Purchases by Employee Size

U.K. SB Current Channel Market Share for Computer Purchases by Industry

U.K. SB Planned Channel Usage for PC Purchases by Employee Size

U.K. SB PC Service and Support Spending by Employee Size

U.K. SB PC Service and Support Spending by Employee Size

U.K. SB Annual PC Service and Support Spending per PC Owned by Employee Size

U.K. SB Handheld Devices

U.K. SB Lifecycle of Computers

U.K. SB Operating System Upgrades

U.K. SB Computing – PC Software

U.K. SB Total Software Spending by Employee Size and Industry

U.K. SB Average Annual Software Spending Per SB by Employee Size

U.K. SB Average Annual Software Spending Per SB by Industry

U.K. SB Packaged and Custom* Software Spending by Employee Size

U.K. SB Annual Packaged* Software Spending by Employee Size and Industry

U.K. SB Average Packaged* Software Spending per SB by Employee Size and Industry

U.K. SB Application Software Penetration

U.K. SB Application Software Usage by Employee Size

U.K. SB Current Application Software Usage by Industry

U.K. SB Planned Application Software Usage by Industry

U.K. SB Operating System Used/Planned to be Used

U.K. SB Operating Systems Used/Planned to be Used by Employee Size

U.K. SB Annual Custom* Software Spending by Employee Size and by Industry

U.K. SB Average Custom* Software Spending per SB by Employee Size and Industry

U.K. SB Frequency and Methods for Purchasing Software

U.K. SB Accounting/Bookkeeping Software Brands

U.K. SB Average Accounting Software Spending per SB by Employee Size

U.K. SB Usage of Customer Relationship Management (CRM) and/or Sales Force Automation (SFA) Software

U.K. SB Implementation by Type of CRM/SFA Software Solution

U.K. SB Importance of CRM/SFA Solutions Usage

U.K. SB CRM/SFA Solutions Brands Usage

U.K. SB Average Number of CRM/SFA Users per SB by Employee Size and Industry

U.K. SB Average CRM/SFA Software Spending per SB by Employee Size

U.K. SB Usage of Enterprise Resource Planning (ERP) and/or Supply Chain Management (SCM) Software

U.K. SB Importance of ERP/SCM Solutions Usage

U.K. SB ERP/SCM Solutions Brands Usage

U.K. SB Average ERP/SCM Software Spending per SB by Employee Size

U.K. SB Benefits of CRM, SFA, ERP, or SCM Deployments

U.K. SB Database Solutions Brands Usage

U.K. SB Business Processes and Operations

U.K. SB Current Channel Market Usage for Software Purchases by Type of Software

U.K. SB Computing – Application Hosting and Processes

U.K. SB Current Use of Hosted Applications

U.K. SB Application Hosted / Planned to be Hosted

U.K. SB Total and Average Spending on Hosted Applications by Employee Size

U.K. SB Amount Willing to Spend for Hosted Applications Package and Number of Applications to be Used by Employee Size

U.K. SB Computing – Printers and Peripherals*

U.K. SB Total Printer Spending by Employee Size and Industry

U.K. SB Average Annual Printer Spending by Employee Size

U.K. SB Average Annual Printer Spending per SB by Industry

U.K. SB Total Peripherals* Spending by Employee Size and Industry

U.K. SB Average Annual Periphe

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