2003 UK Small Business Market Overview and Topline Assessement: Industry Report

2003 UK Small Business Market Overview and Topline Assessement

Product Type: Market Research Report
Published by: AMI-Partners, Inc.
Published: September 2003
Product Code: R149-300

Description

This report is based on the findings of AMI-Partners’ 2003 U.K. Small Business Market Opportunity Assessment and provides broad coverage of survey results across all key areas of AMI’s IT field research. AMI-Partners’ defines small businesses in the following way “SBs have 1-99 employees, are non-residential organizations and represent 99.2% of the entire U.K. business universe.” Currently 2.3 million entities make up the U.K. SB market and the number of U.K. Small Businesses is growing at approximately 1.4% annually. Data were collected during the Q2, 2003 timeframe and is a nationally representative sample.

Key highlights include findings on the following technology areas:

Demographics
Telecommunications
Computing
Networking
Internet/e-Business
Wireless

Based on proprietary surveys of Small and Medium Businesses in the United States, Europe, Latin America, and the Asia/Pacific region, AMI-Partners' comprehensive data on Internet, IT, eBusiness, and Communications investment and usage is presented in a highly actionable, graphical format with go-to-market insights and analysis.

Table of Contents

UK SB Introduction

UK SB IT/Telecom Spending Overview

UK SB Firmographics Overview

UK SB Attitudes and Strategic Directions Overview

UK SB Computing Overview

UK SB Networking Overview

UK SB Internet Overview

U.K. SB Methodologies and General

U.K. SB Survey Methodology Overview

U.K. SB Recruitment and Survey Process

U.K. SB What is a Small Business (SB)?

U.K. SB Sampling Pool by Type of Business

U.K. SB Weighting Factors by Employee Size

U.K. SB Survey Respondent Title/Position

U.K. SB Margin of Error

U.K. SB Demographics

U.K. SB Number of Businesses by Employee Size

U.K. SB Size of Company: Total Share of Enterprises vs. Total Number of Employees

U.K. SB Number of PC Owning SB by Employee Size & Vertical

U.K. SB Business Workforce by Employee Size

U.K. SB Number of Businesses by Vertical Industry Among PC SBs

U.K. SB Mobile Workforce

U.K. SB Headquarters Location

U.K. SB Current and Planned Branches

U.K. SB Average Revenues

U.K. SB Revenue Generation by Territory

U.K. SB Changes in Annual Revenues

U.K. SB Revenue Generation - B2B vs. B2C

U.K. SB Suppliers and Vendors

U.K. SB Customer Transactions

U.K. SB Vendor/Supplier Transactions

U.K. SB Maintenance of Corporate Credit Cards

U.K. SB Annual Sales and Purchases Processed via Credit Cards

U.K. SB Courier/Messenger Services

U.K. SB Primary Accounting Method

U.K. SB Outsourced Payroll Services Spending Per Employee

U.K. SB Summary Comparisons

U.K. SB Key Technology Penetration

U.K. SB Market Overview: Expanded Technology Penetration

U.K. SB IT/Telecom Spending Areas

U.K. SB Attitudes and Strategic Directions

U.K. SB Overview of SB Business Attitudes

U.K. SB Perceived Importance of Various Business Functions and Applications – Business Process Automation

U.K. SB Perceived Importance of Various Business Functions and Applications – Connectivity and Data Networking

U.K. SB Perceived Importance of Various Business Functions and Applications – Internet/IP Applications

U.K. SB Perceived Importance of Various Business Functions and Applications – Networking/Computing Operating Systems and Applications

U.K. SB Perceived Importance of Business Functions and Applications – Security, Training, Outsourcing & Other Services

U.K. SB Overview of IT Purchase Preferences

U.K. SB Number of Full-Time IT Service and Support Employees

U.K. SB Average Annual IT Budget

U.K. SB IT Services Outsourcing

U.K. SB IT Budget Allocations for IT Services Outsourcing

U.K. SB Decision Making and Media Usage

U.K. SB Decision Making Personnel for IT-Related Purchases

U.K. SB Information Source Used for IT-Related Products & Services

U.K. SB Telecom and Other Products & Services

U.K. SB Total Annual Telecom Spending

U.K. SB Average Monthly Telecom Spending per PC SB

U.K. SB Average Monthly Telecom Spending per PC SB by Employee Size

U.K. SB Penetration of Telecom Products

U.K. SB Planned Adoption of Telecom Products

U.K. SB Number of Current and Planned Telephone Lines by Employee Size

U.K. SB Cellular Phone Penetration and Spending

U.K. SB Pager Penetration and Spending

U.K. SB Use of Conferencing Services

U.K. SB Current and Planned Adoption of Business Products and Services

U.K. SB Spending for Outsourcing of Business Functions by Employee Size

U.K. SB Current Outsourcing of Business Processes

U.K. SB Computing – Summary Charts

U.K. SB Total Spending on Computing Hardware & Software

U.K. SB Average Annual Spending on Computing Hardware & Software

U.K. SB Computing – Computing Hardware and Service/Support

U.K. SB Overall PC Penetration by Employee Size and Industry

U.K. SB Computer Ownership and Installed Base

U.K. SB Average Computers Purchased and Total Shipments

U.K. SB Trends in Ownership of Top Five Desktop & Portable Brands

U.K. SB White Box Computer Usage by Employee Size and Industry

U.K. SB Planned Computer Purchases

U.K. SB Top Five Computer Brands Planned for Purchase

U.K. SB Average Planned PC Spending per SB

U.K. SB Current Overall Channel Market Share for Computer Purchases

U.K. SB Current and Planned Channel Market Usage for Computer Purchases and Transaction/Payment Completion Method

U.K. SB PC Service and Support Spending by Employee Size

U.K. SB Handheld Devices

U.K. SB Computing – PC Software

U.K. SB Average Annual Software Spending Per SB by Employee Size

U.K. SB Packaged and Custom* Software Spending by Employee Size

U.K. SB Application Software Penetration

U.K. SB Operating System Used/Planned to be Used

U.K. SB Accounting/Bookkeeping Software Brands

U.K. SB Usage of Customer Relationship Management (CRM) and/or Sales Force Automation (SFA) Software

U.K. SB Usage of Enterprise Resource Planning (ERP) and/or Supply Chain Management (SCM) Software

U.K. SB Computing – Application Hosting and Processes

U.K. SB Current Use of Hosted Applications

U.K. SB Application Hosted / Planned to be Hosted

U.K. SB Total and Average Spending on Hosted Applications by Employee Size

U.K. SB Computing – Printers and Peripherals*

U.K. SB Average Annual Printer Spending by Employee Size

U.K. SB Average Annual Peripherals* Spending by Employee Size

U.K. SB Average Printer Supplies Spending by Employee Size

U.K. SB Printer Ownership and Installed Base

U.K. SB Planned Printer Purchases During the Next 12 Months by Employee Size

U.K. SB Printer Brands

U.K. SB Trends in Printer Brands

U.K. SB Average Number of Pages Printed Daily by Employee Size and Industry

U.K. SB Current Channel Market Usage for Printer Purchases and Transaction/Payment Completion Method

U.K. SB Peripherals* Ownership Among SBs

U.K. SB Networking – Summary Charts

U.K. SB Total Annual Networking Spending

U.K. SB Average Annual Networking Spending

U.K. SB Networking – LAN-Related, Servers, Storage

U.K. SB LAN and Server Penetration

U.K. SB LAN Penetration by Employee Size and Industry

U.K. SB Server-Based Vs. Peer-to-Peer LANs

U.K. SB Server Installed Base

U.K. SB Server Overview

U.K. SB Server Shipments by Employee Size

U.K. SB Average Spending on Servers per SB

U.K. SB Overall Server Brands Used

U.K. SB Channels Used for Purchasing LAN-Related Hardware and Software

U.K. SB Trends in Use of Network Operating Systems

U.K. SB Wireless LAN Penetration by Employee Size and Industry

U.K. SB Voice Over IP (VoIP) Penetration by Employee Size and Industry

U.K. SB Computer Telephony Integration (CTI) Deployment by Employee Size and Industry

U.K. SB Use of SAN/NAS Technology

U.K. SB Current and Planned Use of VPNs

U.K. SB Firewall Deployment

U.K. SB Current and Planned LAN Applications

U.K. SB LAN Upgrade Plans for the Next 12 Months

U.K. SB Networking Products Purchased in the Last 12 Months

U.K. SB Networking Brands

U.K. SB Networking – Wide Area Networking (WAN) and Datacom-Related

U.K. SB Remote LAN Access Penetration (WAN)

U.K. SB Remote LAN Access Sites

U.K. SB Average WAN Spending

U.K. SB Internet – Summary Charts

U.K. SB Overview of Internet-Related Spending

U.K. SB Average Annual Internet-Related Spending Per SB

U.K. SB Overview of Current Adoption of Internet Technologies

U.K. SB Overview of Planned Adoption of Internet Technologies

U.K. SB Trends in the Adoption of Internet-Related Technologies

U.K. SB Internet – Internet Access and Use

U.K. SB Internet Adoption by Em

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