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2003 U.K. Small Business Internet, e-Business, Telecommunications & IP ServicesProduct Type: Market Research ReportPublished by: AMI-Partners, Inc. Published: September 2003 Product Code: R149-305 Description This report is based on the findings of AMI-Partners’ 2003 U.K. Small Business Market Opportunity Assessment and provides broad coverage of survey results across all key areas of AMI’s IT field research. AMI-Partners’ defines small businesses in the following way “SBs have 1-99 employees, are non-residential organizations and represent 99.2% of the entire U.K. business universe.” Currently 2.3 million entities make up the U.K. SB market and the number of U.K. Small Businesses is growing at approximately 1.4% annually. Data were collected during the Q2, 2003 timeframe and is a nationally representative sample.
Key highlights include findings on the following Internet-related technologies and services:
Table of Contents UK SB IntroductionUK SB Firmographics Overview UK SB Attitudes and Strategic Directions Overview UK SB Internet Overview – Internet Access UK SB Internet Overview – Internet Applications UK SB Internet Overview – Web Sites UK SB Internet Overview – e-Commerce UK SB Internet Overview – Intranet U.K. SB Methodologies and General U.K. SB Survey Methodology Overview U.K. SB Recruitment and Survey Process U.K. SB What is a Small Business (SB)? U.K. SB Sampling Pool by Type of Business U.K. SB Weighting Factors by Employee Size U.K. SB Survey Respondent Title/Position U.K. SB Margin of Error U.K. SB Demographics U.K. SB Number of Businesses by Employee Size U.K. SB Size of Company: Total Share of Enterprises vs. Total Number of Employees U.K. SB Number of PC Owning SB by Employee Size & Vertical U.K. SB Business Workforce by Employee Size U.K. SB Number of Businesses by Vertical Industry Among PC SBs U.K. SB Mobile Workforce U.K. SB Headquarters Location U.K. SB Current and Planned Branches U.K. SB Average Revenues U.K. SB Revenue Generation by Territory U.K. SB Changes in Annual Revenues U.K. SB Revenue Generation - B2B vs. B2C U.K. SB Suppliers and Vendors U.K. SB Customer Transactions U.K. SB Vendor/Supplier Transactions U.K. SB Maintenance of Corporate Credit Cards U.K. SB Annual Sales and Purchases Processed via Credit Cards U.K. SB Courier/Messenger Services U.K. SB Primary Accounting Method U.K. SB Outsourced Payroll Services Spending Per Employee U.K. SB Summary Comparisons U.K. SB Key Technology Penetration U.K. SB Market Overview: Expanded Technology Penetration U.K. SB IT/Telecom Spending Areas U.K. SB Attitudes and Strategic Directions U.K. SB Overview of SB Business Attitudes U.K. SB Perceived Importance of Various Business Functions and Applications – Business Process Automation U.K. SB Perceived Importance of Various Business Functions and Applications – Connectivity and Data Networking U.K. SB Perceived Importance of Various Business Functions and Applications – Internet/IP Applications U.K. SB Perceived Importance of Various Business Functions and Applications – Networking/Computing Operating Systems and Applications U.K. SB Perceived Importance of Business Functions and Applications – Security, Training, Outsourcing & Other Services U.K. SB Overview of IT Purchase Preferences U.K. SB Number of Full-Time IT Service and Support Employees U.K. SB Average Annual IT Budget U.K. SB IT Services Outsourcing U.K. SB IT Budget Allocations for IT Services Outsourcing U.K. SB Decision Making and Media Usage U.K. SB Decision Making Personnel for IT-Related Purchases U.K. SB Information Source Used for IT-Related Products & Services U.K. SB Telecom and Other Products & Services U.K. SB Total Annual Telecom Spending U.K. SB Total Annual Local Telecom Spending by Employee Size and Industry U.K. SB Total Annual Long Distance Spending by Employee Size and Industry U.K. SB Total Annual Cellular Phone Spending by Employee Size and Industry U.K. SB Total Annual Pager Spending by Employee Size and Industry U.K. SB Average Monthly Telecom Spending per PC SB U.K. SB Average Monthly Telecom Spending per PC SB by Employee Size U.K. SB Penetration of Telecom Products U.K. SB Planned Adoption of Telecom Products U.K. SB Number of Current and Planned Telephone Lines by Employee Size U.K. SB Local and Long Distance Telecom Service Providers U.K. SB Cellular Phone Penetration and Spending U.K. SB Pager Penetration and Spending U.K. SB Use of Conferencing Services U.K. SB Current and Planned Adoption of Business Products and Services U.K. SB Spending for Outsourcing of Business Functions by Employee Size U.K. SB Current Outsourcing of Business Processes U.K. SB Internet – Summary Charts U.K. SB Overview of Internet-Related Spending U.K. SB Average Annual Internet-Related Spending Per SB U.K. SB Total Internet-Related Spending by Employee Size and Industry U.K. SB Average Internet-Related Spending per SB by Employee Size U.K. SB Average Internet-Related Spending per SB by Industry U.K. SB Overview of Current Adoption of Internet Technologies U.K. SB Overview of Planned Adoption of Internet Technologies U.K. SB Trends in the Adoption of Internet-Related Technologies U.K. SB Internet – Internet Access and Use U.K. SB Internet Adoption by Employee Size and Industry U.K. SB Average Number of Internet Users by Employee Size and Industry U.K. SB Average Number of Users Accessing the Internet from Public Wireless Hotspots by Employee Size and Industry U.K. SB Leading Internet Service Providers U.K. SB Monthly Subscription and Usage Spending by Employee Size U.K. SB Current Adoption of High-Speed Access Lines U.K. SB Planned Adoption of High-Speed Access Lines U.K. SB Current and Planned Front Office Applications Via the Internet U.K. SB Current and Planned Back Office/Operational Applications Via the Internet U.K. SB Current and Planned IT-Related Applications Via the Internet U.K. SB Annual Internet Purchasing by Employee Size U.K. SB Internet Purchasing Overview U.K. SB Products Purchased/Planned to be Purchased Over the Internet U.K. SB Financial Services Purchased/Planned to be Purchased Over the Internet U.K. SB Business Services Purchased/Planned to be Purchased Over the Internet U.K. SB Participation as a Seller in Internet-Based Electronic Marketplaces or Exchanges U.K. SB Internet – Web Sites U.K. SB Web Site Penetration by Employee Size and Industry U.K. SB Web Site Hosting U.K. SB Overview of Web Servers/Platforms U.K. SB Average Spending on Web Site Development U.K. SB Total Web Site Development Spending by Employee Size and Industry U.K. SB Average Annual Web Site Hosting Spending U.K. SB Total Annual Web Site Hosting Spending by Employee Size and Industry U.K. SB Average Annual Web Site Management Spending U.K. SB Total Annual Web Site Management Spending by Employee Size and Industry U.K. SB Web Site Relaunch Strategies by Employee Size and Industry U.K. SB Internet – e-Commerce U.K. SB Penetration of e-Commerce Sites by Employee Size and Industry U.K. SB Use of Secure Card Authorization for e-Commerce U.K. SB Linking Back-Office Functions to Web Site U.K. SB e-Commerce Revenues by Employee Size U.K. SB e-Commerce Revenues by Industry U.K. SB Expected Change in e-Commerce Sales Revenues U.K. SB B2B Vs. B2C e-Commerce U.K. SB Internet – Intranets U.K. SB Intranet Penetration U.K. SB Planned Intranet Penetration U.K. SB Total Annual Intranet Deployment and Maintenance Spending by Employee Size and Industry U.K. SB Average Annual Intranet Deployment and Maintenance Spending by Employee Size and Industry |
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