2004-2005 U.S. SMB Applications & Solutions Market Overview and Assessment: Industry

2004-2005 U.S. SMB Applications & Solutions Market Overview and Assessment

Product Type: Market Research Report
Published by: AMI-Partners, Inc.
Published: May 2005
Product Code: R149-317

Description

Sector: SMB Applications and Solutions
Country: United States
Number of pages: 96
Analyst: Laurie McCabe, VP SMB Insights and Solutions, and Swati Sasmal, Research Manager
Publication date: May, 2005

This report takes a detailed look at U.S. SMB adoption of key business solutions, including customer relationship management (CRM), enterprise resource planning (ERP) accounting and other business applications.

AMI-Partners defines small businesses (SBs) as companies that have 1 to 99 employees, and medium businesses (MBs) as companies that have 100 to 999 employees. Both SBs and MBs must also be non-residential and non-governmental organizations, and not a franchise of a larger corporation.

Based on proprietary research with more than 1,000 SMBs, the study:

Assesses SMB customers' current adoption and future plans in the U.S. business software market for accounting, ERP and CRM solutions;
Examines related trends such as Internet-related technologies and solutions, software-as-services/hosted applications and IT and business process outsourcing services;
Analyzes industry dynamics, including the competitive landscape, and the role of the channel;
Provides relevant background demographics.

AMI-Partners' Market Overview reports are presented in a highly actionable, graphical format with go-to-market insights and analysis.

Table of Contents

Section 1 - Executive Summary

Executive Summary: U.S. SMB Business Applications Market - SMB Drivers and Inhibitors to Business Application Solution Adoption

Executive Summary: U.S. SMB Business Applications Market - U.S. SMBs—Managing More with Less

Executive Summary: U.S. SMB Business Applications Market - SMB Customers' Applications and Solutions Focus

Executive Summary: U.S. SMB Business Applications Market - U.S. SMB Accounting Profile

Executive Summary: U.S. SMB Business Applications Market - U.S. SMB ERP/SCM Profile

Executive Summary: U.S. SMB Business Applications Market - U.S. SMB CRM/SFA Profile

Executive Summary: U.S. SMB Business Applications Market - U.S. Aggregate Software Usage and Spending

Executive Summary: U.S. SMB Business Applications Market - U.S. SMB Internet-Related Technologies and Services

Executive Summary: U.S. SMB Business Applications Market - U.S. SMB Current Adoption and Plans for Software-as-Services (SaS) and Hosted Applications

Executive Summary: U.S. SMB Business Applications Market - Drivers and Inhibitors for SaS and Hosting Adoption

Executive Summary: U.S. SMB Business Applications Market - Software-as-Services - Moving Along the Curve

Executive Summary: U.S. SMB Business Applications Market - SMB Business Solutions Industry Dynamics

Executive Summary: U.S. SMB Business Applications Market - The Medium Business Solutions Battleground

Executive Summary: U.S. SMB Business Applications Market - Near Term Vendor Outlook

Executive Summary: U.S. SMB Business Applications Market - Critical Dynamics Affecting Five Year Competitive Outlook

Executive Summary: U.S. SMB Business Applications Market - U.S. SMB CRM/SFA Software Market Outlook

Executive Summary: U.S. SMB Business Applications Market - U.S. SMB ERP/SCM Software Market Outlook

Executive Summary: U.S. SMB Business Applications Market - U.S. SMB Hosted Application Market Outlook

Executive Summary: U.S. SMB Business Applications Market - Business Solution Convergence

Executive Summary: U.S. SMB Business Applications Market - Battle to Build Solutions Ecosystems

Executive Summary: U.S. SMB Business Applications Market - Linux Adoption and Competitive Dynamics

Executive Summary: U.S. SMB Business Applications Market - Web Services - Balancing Act for Solutions Vendors

Section 2 - Study Goals and Methodology

Study Goals and Objectives

AMI U.S. SMB Definitions

AMI Business Definition and Sampling Pool by Company Size

AMI Business Definition by Vertical Industry

U.S. Sampling Pool By Vertical Industry

Section 3 - Attitudes and Dynamics: Software and Related Areas

Importance of Software Applications and Services to U.S. SMBs

Importance of Services, Training and Outsourcing to U.S. SMBs

U.S. SMBs Manage Increasing IT Assets With Limited Resources

U.S. SMB Software and Services Spending as a Percentage of Total IT Spending

U.S. SMB Software Spending by Software Category

U.S. SMB Internet-Related Technologies/Services Penetration

U.S. SMB Total Internet-Related Spending and Average Spending Per Business

U.S. SMB Internet Snapshot by Employee Size

U.S. SMB Top Ten Internet Applications Currently Used

Site Functionality Among U.S. SMBs with Web Sites

U.S. SMB Use of Electronic Billing/Invoicing

U.S. SMB: Key Technology Penetration Metrics

2004-2005 U.S. SMB Applications & Solutions Market Overview and Assessment

U.S. SMB True Accounting Software Usage

U.S. SMB Accounting Solutions Top 5 Brands (Including Microsoft Excel)

U.S. SMB Accounting Solutions Top 5 Brands

U.S. SMB Average Accounting Software Purchase and Implementation Spending

U.S. SMB Channels Usage for Finance & Accounting Solutions

Section 5 - Enterprise Software - ERP/SCM and CRM/SFA - Adoption and Trends

U.S. SMB Enterprise Software - An Overview

U.S. SMB CRM/SFA and ERP/SCM Average Annual Recurring Spending

U.S. SMB Enterprise Software Adoption Forecast - 2004 to 2008

U.S. SMB CRM/SFA Usage - An Overview

U.S. SB CRM Penetration and Use

U.S. MB Enterprise Software: CRM Snapshot by Employee Size

U.S. SB CRM/SFA Solutions Brands By Business Size

U.S. MB 2004: CRM Brand Share

U.S. SMB ERP/SCM Usage - An Overview

U.S. SB ERP/SCM Solutions Brands By Business Size

U.S. MB Enterprise Software: ERP/SCM Snapshot by Employee Size

U.S. MB 2004: ERP/SCM Brand Share

U.S. SMB CRM/SFA Software Market Spending Outlook

U.S. SMB ERP/SCM Software Market Spending Outlook

U.S. SMB Enterprise Software Spending Forecast - 2004 to 2008

Section 6 - Software-as-Service (SaS), Application Hosting and Outsourcing

Adoption and Trends

U.S. SMB SaS and Hosted Application Adoption Trends

U.S. SMB SaS and Hosted Applications Adoption Spending

U.S. SMB Current and Planned SaS and Hosted Applications By Solution Area

U.S. SMB SaS and Hosted Application Market Outlook

U.S. SMBs IT Outsourcing Penetration and Spending

U.S. SMB Outsourcing of Business Functions

U.S. SMB Spending for Outsourcing of Business Functions by Employee Size

U.S. SMB Spending for Offshore Business Service Outsourcing

Section 6 - Software Buying - Preferences and Spending

U.S. SMB Channel Market Usage Summary for Software Purchase

U.S. SMB Current Channel Market Usage for Software Purchases by Type of Software

U.S. SMB Channel Usage for Business Application Software

U.S. SMB Software Channel Usage - Employee Size

U.S. SMB Software Channel Usage - Vertical Industries

U.S. SMB Factors Impacting Purchase/Upgrading Software

U.S. SMB Frequency and Methods of PC Software Acquisitions

U.S. SMB Frequency of Purchasing Non-Bundled Software

U.S. SMB Methods of Acquiring and Using Various Applications Software Packages

Section 8 - Background Demographics

U.S. SMB Businesses by Employee Size and Industry

U.S. SMB Annual Revenues

U.S. Business Demographic Summary

U.S. SMB Technology Management Across Location

U.S. SMB Full-Time Internal IT Staff

Total 2004 IT Spending by U.S. SB & MB Market Sectors

U.S. SMB Purchase Decision Making: Level of Involvement for IT/Telecom-Related Purchases

U.S. SMB Desktop Operating System Usage and Plans

U.S. SMB Operating System Market share

U.S. SMB OS and NOS Usage and Non-OEM Upgrades

Ordering and More Information

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