2004-2005 U.S. Medium Business Computing Hardware, Software and Services: Industry

2004-2005 U.S. Medium Business Computing Hardware, Software and Services

Product Type: Market Research Report
Published by: AMI-Partners, Inc.
Published: November 2004
Product Code: R149-322

Description

Report: Computing Hardware, Software & Services
Name of survey: U.S. Medium Business Survey
Date of survey: Spring 2004
Country: United States
Number of pages: 140

The following report is based on the findings of AMI-Partners' 2004-05 U.S. Medium Business Market Opportunity Assessment and provides results across all key areas of AMI's IT field research. AMI-Partners defines medium businesses (MBs) as companies that have 100 to 999 employees, are non-residential and non-government organizations, and are not a franchise of a larger corporation.

Products and services covered include established and emerging hardware, software, applications and business process solutions. Based on AMI's annual survey across the U.S., the study tracks a broad spectrum of issues pertaining to budgets, behaviors, decision influencers, channel preferences, outsourcing, service and support. Also covered are detailed firmographics and critically important technology attitudes and strategic planning priorities.

This study is one of a continuing series of reports drawn from AMI's proprietary surveys of small and medium businesses in North America, Latin America, Europe and the Asia-Pacific region. AMI's comprehensive data on IT, Internet, e-business and communications investment and usage are presented in a highly actionable, graphical format with go-to-market insights and analysis.

Table of Contents

U.S. MB Introduction

U.S. MB - Definitions by Type of Business

U.S. MB Management Summary

U.S. MB Computing-Related Spending Overview

U.S. MB Firmographics Overview

U.S. MB Attitudes and Strategic Directions Overview

U.S. MB Computing (Clients) Overview - Spending

U.S. MB Computing (Clients) Overview - Computing Hardware

U.S. MB Computing (Clients) Overview - Brands

U.S. MB Computing (Clients) Overview - Printing, Imaging & Peripherals

U.S. MB Computing (Clients) Overview - Servers

U.S. MB Software Overview - Spending

U.S. MB Software Overview - Applications

U.S. MB Software Overview - Accounting Software, Hosted Applications and Networking Software

U.S. MB Software Overview - Enterprise Software

U.S. MB Security Overview

U.S. MB Outsourcing

U.S. MB Service and Support

U.S. MB Channels Overview

U.S. MB Spending, Penetration and Budgets

U.S. MB Key Technology Penetration

U.S. MB Market Overview: Expanded Technology Penetration

U.S. MB Current Usage of Select Software Applications

U.S. MB IT/Telecom Spending Comparisons

U.S. MB IT/Telecom Spending Areas

U.S. MB Average Annual IT Budget (Self-Reported) vs. Actual IT Spending Per PC MB

U.S. MB Methodologies

U.S. MB Survey Process

U.S. MB - SMBs Defined

U.S. MB Margin of Error

U.S. MB Sampling Pool by Type of Business

U.S. MB Weighting Factors by Employee Size

U.S. MB Demographics

U.S. MB Total Share of Enterprises by Employee Size and Industry

U.S. MB PC Penetration and Breakout of PC MB Market by Employee Size and Vertical Industry

U.S. MB: Demographics - Comparison Across Employee Size

U.S. MB: Revenues - Comparison Across Employee Size and Industries

U.S. MB Attitudes and Decision Making

U.S. MB Attitudes: Importance of Software Applications and Services

U.S. MB Attitudes: Importance of Services, Training and Outsourcing

U.S. MB Attitudes: Purchase Preferences

U.S. MB Purchase Decision Making: Level of Involvement for IT/Telecom-Related Purchases

U.S. MB Impact of Various Information Sources Used for Awareness and Information Gathering for IT-Related Products & Services

U.S. MB Computing

U.S. MB Overview of Computing Spending

U.S. MB Total Spending on Computing: Computing Hardware (Clients), Imaging and Printing, Peripherals and Servers

U.S. MB Computing Components Spending - Average and Total Market Breakout

U.S. MB Computing - Computing Hardware (Clients)

U.S. MB Computer Ownership and Installed Base

U.S. MB Computer Ownership Overview by Employee Size

U.S. MB Computer Ownership Overview by Industry

U.S. MB Average Computers Purchased and Total Shipments

U.S. MB Computer Shipments (Purchased Last 12 Months) - Year to Year Comparison

U.S. MB Total Market and Average PC Hardware Spending per MB by Employee Size and Industry

U.S. MB Trends in Ownership of Desktop PC Brands

U.S. MB Trends in Ownership of Portable PC Brands

U.S. MB Comparison of Owners: Most Recently Purchase Brands

U.S. MB Planned Computer Purchases - Next 12 Months

U.S. MB Comparison of Owners: Top Five Computer Brands Planned

U.S. MB Computing - Imaging and Printing

U.S. MB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals by Employee Size

U.S. MB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals by Industry

U.S. MB Printer Ownership and Installed Base

U.S. MB Current and Planned Printer Overview

U.S. MB Trends in Printer Brands

U.S. MB Peripherals Ownership Among MBs

U.S. MB Software

U.S. MB Overview of Software Spending on Select Categories

U.S. MB Overview of Software Spending on Select Categories

U.S. MB Trends in Use of PC Operating Systems

U.S. MB PC Application Current Usage: Recent and Planned Upgrades - Productivity/Business Administration/Utilities

U.S. MB PC Application Current Usage: Recent and Planned Upgrades - Finance and Accounting

U.S. MB PC Application Current Usage: Recent and Planned Upgrades - Specialized Software

U.S. MB Current vs. Planned Software Applications Usage by Employee Size - Productivity/Business Admin/Utilities and Finance/Accounting

U.S. MB Current vs. Planned Software Applications Usage by Employee Size - Specialized Applications

U.S. MB Current vs. Planned Software Applications Usage by Industry - Productivity/Business Admin/Utilities and Finance/Accounting

U.S. MB Current vs. Planned Software Applications Usage by Industry - Specialized Software

U.S. MB Planned PC Application Usage: New Users

U.S. MB Software (Productivity, OS, Databases, Utilities) Spending Overview

U.S. MB Primary Accounting Method by Employee Size

U.S. MB Payroll Processing

U.S. MB Outsourced Payroll Services Spending Per Employee

U.S. MB Accounting Software Snapshot by Employee Size

U.S. MB Hosted Applications On-Demand Snapshot by Employee Size

U.S. MB Hosted Applications On-Demand Usage and Total Market Spending By Employee Size

U.S. MB Current and Planned Hosted/On-Demand Applications

U.S. MB Enterprise Software

U.S. MB Enterprise Software: CRM Snapshot by Employee Size

U.S. MB Enterprise Software: ERP/SCM Snapshot by Employee Size

U.S. MB Trends in Use of Network Operating Systems

U.S. MB Average Annual Networking Software Spending by Employee Size

U.S. MB Frequency and Methods of Software Acquisitions

U.S. MB Factors Impacting Purchase/Upgrading Software

U.S. MB Attitudes Comparison: Importance of Software/Business Process Applications Cross-Examined by Penetration/Usage of Various Software Products and Services

U.S. MB Servers

U.S. MB LAN Penetration by Employee Size and Industry

U.S. MB Server Installed Base

U.S. MB Total Annual LAN Server Spending by Employee Size and Industry

U.S. MB Server Brands Overview

U.S. MB Security

U.S. MB Total Annual Security Spending

U.S. MB PC-Based Anti-Virus Penetration

U.S. MB PC-Based Anti-Spam Penetration

U.S. MB PC-Based Firewalls

U.S. MB Service and Support

U.S. MB Overview of Service and Support Spending

U.S. MB Overview of IT-Related Services Spending

U.S. MB Total Share of Enterprises vs. Total Spending on Outsourced Business Services

U.S. MB Spending for Outsourcing of Business Functions by Employee Size

U.S. MB Outsourcing of Business Services to Offshore Companies

U.S. MB Average Annual IT Budget

U.S. MB IT-Related Services Usage

U.S. MB Technology Management Across Locations

U.S. MB Number of Full-Time IT Service and Support Employees

U.S. MB Computing Service and Support (via 3rd-Party Vendors) Spending Overview

U.S. MB Annual Custom Software Spending Overview

U.S. MB Average Annual Networking Service and Support Spending by Employee Size

U.S. MB Channels

U.S. MB Overall Market Share and Breakdown by Channel for Recent Computer Purchases

U.S. MB Channel Breakout for Recent Computer Purchases by Employee Size

U.S. MB Comparison of PC Buyers - Channels Used for Most Recent PC Purchased

U.S. MB Current Channel Market Usage for Printer Purchases

U.S. MB Channel Breakout for Printer Purchases by Employee Size

U.S. MB Current Channel Market Usage for Software Purchases by Type of Software

U.S. MB Channel Breakout for Software Purchases by Employee Size: Productivity/Utilities and Finance/Accounting

U.S. MB Channel Breakout for Software Purchases by Employee Size: Business Process Automation and Industry Specific Applications

U.S. MB Appendix

U.S. MB - Channel Partners Definitions

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