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2004-2005 Canada Medium Business Market Opportunity AssessmentProduct Type: Market Research ReportPublished by: AMI-Partners, Inc. Published: April 2005 Product Code: R149-325 Description Report: Market Overview & Topline AssessmentName of survey: Canada Medium Business Survey Date of survey: Spring 2004 Country: Canada The following report is based on the findings of AMI-Partners' 2004-05 Canada Medium Business Market Opportunity Assessment and provides results across all key areas of AMI's IT field research. AMI-Partners defines medium businesses (MBs) as companies that have 100 to 999 employees, are non-residential and non-government organizations, and are not a franchise of a larger corporation. Products and services covered include established and emerging hardware, software, applications and business process solutions. Based on AMI's annual survey across Canada, the study tracks a broad spectrum of issues pertaining to budgets, behaviors, decision influencers, channel preferences, outsourcing, service and support. Also covered are detailed firmographics and critically important technology attitudes and strategic planning priorities. This study is one of a continuing series of reports drawn from AMI's proprietary surveys of small and medium businesses in North America, Latin America, Europe and the Asia-Pacific region. AMI's comprehensive data on IT, Internet, e-business and communications investment and usage are presented in a highly actionable, graphical format with go-to-market insights and analysis. For more information, use the "Contact Us" option on the nav bar above, or call us directly. Table of Contents Canada MB IntroductionCanada MB - Definitions by Type of Business Canada MB Management Summary Canada IT/Telecom Spending Overview Canada Firmographics Overview Canada MB Attitudes and Strategic Directions Overview Canada MB Computing (Clients) Overview - Computing Hardware Canada MB Computing (Clients) Overview - Printing, Imaging & Peripherals Canada MB Software Overview Canada MB Networking Overview Canada MB Storage Overview Canada MB Security Overview Canada MB Service and Support Canada MB Channels Overview Canada MB Internet Overview Canada MB Telecommunications Overview Canada MB Management Summary Canada MB Spending, Penetration and Budgets Canada MB Key Technology Penetration Canada MB Market Overview: Expanded Technology Penetration Canada MB Current Usage of Select Software Applications Canada MB IT/Telecom Spending Comparisons Canada MB IT/Telecom Spending Areas Canada MB Methodologies Canada MB Survey Process Canada MB SMBs Defined Canada MB Margin of Error Canada MB Sampling Pool by Type of Business Canada MB Weighting Factors by Employee Size Canada MB Demographics Canada MB Total Share of Enterprises by Employee Size and Industry Canada MB: Average Age of Company Canada MB PC Penetration and Breakout of PC MB Market by Employee Size and Vertical Industry Canada MB: Demographics - Comparison Across Employee Size Canada MB: Revenues - Comparison Across Employee Size and Industries Canada MB Attitudes and Decision Making Canada MB Attitudes: Internet for Various Business Functions Canada MB Attitudes: Importance of Software Applications and Services Canada MB Attitudes: Importance of Connectivity, Storage and Security Products and Services Canada MB Attitudes: Importance of Services, Training and Outsourcing Canada MB Attitudes: Purchase Preferences Canada MB Purchase Decision Making: Level of Involvement for IT/Telecom-Related Purchases Canada MB Impact of Various Information Sources Used for Awareness and Information Gathering for IT-Related Products & Services Canada MB Computing Canada MB Overview of Computing Spending Canada MB Total Spending on Computing: Computing Hardware (Clients), Imaging and Printing, Peripherals and Servers Canada MB Computing-Related Penetration Canada MB Computing Components Spending - Average and Total Market Breakout Canada MB Computing - Computing Hardware (Clients) Canada MB Overall PC Penetration by Employee Size and Industry Canada MB Computer Ownership and Installed Base Canada MB Computer Ownership Overview by Employee Size Canada MB Computer Ownership Overview by Industry Canada MB Average Computers Purchased and Total Shipments Canada MB Computer Shipments (Purchased Last 12 Months) - Year to Year Comparison Canada MB Total Market and Average PC Hardware Spending per MB by Employee Size and Industry Canada MB Trends in Ownership of Desktop PC Brands Canada MB Trends in Ownership of Portable PC Brands Canada MB Comparison of Owners: Most Recently Purchase Brands Canada MB Planned Computer Purchases - Next 12 Months Canada MB Computing - Imaging and Printing Canada MB Average Annual and Total Market Spending on Printers, and Printer Supplies by Employee Size Canada MB Average Annual and Total Market Spending on Printers and Printer Supplies by Industry Canada MB Printer Ownership and Installed Base Canada MB Printer Overview - Last 12 Months Canada MB Trends in Printer Brands Canada MB Software Canada MB Overview of Software Spending on Select Categories Canada MB Overview of Software Spending on Select Categories Canada MB Trends in Use of PC Operating Systems Canada MB PC Operating System Upgrade by Employee Size and Industry Canada MB PC Application Current Usage: Recent and Planned Upgrades - Productivity/Business Administration/Utilities Canada MB PC Application Current Usage: Recent and Planned Upgrades - Finance and Accounting Canada MB PC Application Current Usage: Recent and Planned Upgrades - Specialized Software Canada MB Current vs. Planned Software Applications Usage by Employee Size - Productivity/Business Admin/Utilities and Finance/Accounting Canada MB Current vs. Planned Software Applications Usage by Employee Size - Specialized Applications Canada MB Current vs. Planned Software Applications Usage by Industry - Productivity/Business Admin/Utilities and Finance/Accounting Canada MB Current vs. Planned Software Applications Usage by Industry - Specialized Software Canada MB Planned PC Application Usage: New Users Canada MB Software (Productivity, OS, Databases, Utilities) Spending Overview Canada MB Average Packaged Software Spending Canada MB Primary Accounting Method by Employee Size Canada MB Accounting Software Snapshot by Employee Size Canada MB Hosted Applications On-Demand Snapshot by Employee Size and Industry Canada MB Hosted Applications On-Demand Usage and Total Market Spending By Employee Size Canada MB Enterprise Software Canada MB Enterprise Software: CRM Snapshot by Employee Size Canada MB Enterprise Software: ERP/SCM Snapshot by Employee Size Canada MB Trends in Use of Network Operating Systems Canada MB Average Annual Networking Software Spending by Employee Size Canada MB Frequency and Methods of Software Acquisitions Canada MB Attitudes Comparison: Importance of Software/Business Process Applications Cross-Examined by Penetration/Usage of Various Software Products and Services Canada MB Servers and Networking Hardware Canada MB Servers Canada MB LAN Penetration by Employee Size and Industry Canada MB Server-Based Vs. Peer-to-Peer LANs Canada MB Server Installed Base Canada MB Total Annual LAN Server Spending by Employee Size and Industry Canada MB Server Brands Overview Canada MB Networking Hardware Canada MB Total Annual Networking Spending Canada MB Networking-Related Technologies/Services Penetration Canada MB Average Networking-Related Spending per MB by Employee Size and Industry Canada MB Number of PCs Currently Connected to Connect to LANs Canada MB Wireless LAN Penetration by Employee Size and Industry Canada MB Storage Canada MB Overview of Storage Spending Canada MB Overview of Storage Spending Canada MB Storage Technologies Canada MB Average Storage Spending by Employee Size and Industry Canada MB Current Data Storage Overview Canada MB Security Canada MB Total Annual Security Spending Canada MB Security Technologies/Services Penetration Canada MB PC-Based Anti-Virus and Anti-Spam Penetration Canada MB PC-Based Firewalls Penetration Canada MB Network-Based Firewall Deployment - Currently Use Canada MB Network-Based Firewall Deployment - Plan to Use Canada MB Service and Support Canada MB Overview of Service and Support Spending Canada MB Overview of IT-Related Services Spending Canada MB Outsourcing of Business Functions Canada MB Technology Management Across Locations Canada MB Computing Service and Support (via 3rd-Party Vendors) Spending Overview Canada MB Average Annual Networking Service and Support Spending by Employee Size Canada MB Channels Canada MB Channel Summary Canada MB Overall Market Share and Breakdown by Channel for Recent Computer Purchases Canada MB Channel Breakout for Recent Computer Purchases by Employee Size Canada MB Comparison of PC Buyers - Channels Used for Most Recent PC Purchased Canada MB Current Channel Market Usage for Printer Purchases Canada MB Channel Breakout for Printer Purchases by Employee Size Canada MB Current Channel Market Usage for Software Purchases by Type of Software Canada MB Channel Breakout for Software Purchases by Employee Size: Productivity/Utilities and Finance/Accounting Canada MB Channel Breakout for Software Purchases by Employee Size: Business Process Automation and Industry Specific Applications Canada MB Channels for Networking Products Purchased in the Last 12 Months Canada MB Channel Breakout for Networking Products by Employee Size Canada MB Channel Breakout for Direct from Manufacturer by Employee Size Canada MB Internet Canada MB Overview of Internet-Related Spending Canada MB Overview of Total Internet-Related Spending Canada MB Internet-Related Technologies/Services Penetration Canada MB Breakout Total Internet-Related Spending and Average Spending Per MB Canada MB Total Internet-Related Technology Penetration Canada MB Internet - Internet Access Canada MB Internet Snapshot by Employee Size Canada MB Internet Snapshot by Industry Canada MB Leading Internet Service Providers Canada MB Current Adoption of High-Speed Access Lines Canada MB Current and Planned Applications and Business Processes Used Via the Internet Canada MB Internet - Web Sites Canada MB Web Site Penetration by Employee Size and Industry Canada MB Average Annual and Total Market Spending on Web Sites by Employee Size Canada MB Average Annual and Total Market Spending on Web Sites by Industry Canada MB Web Site Hosting Canada MB Penetration of e-Commerce Sites by Employee Size and Industry Canada MB Average Annual and Total Market Spending on Intranets by Employee Size and Industry Canada MB Intranet Penetration by Employee Size and Industry Canada MB Telecommunications Canada MB Overview of Telecommunications Spending Canada MB Telecommunications Equipment Spending Breakout Canada MB Telecommunications Services Spending Breakout Canada MB Telecommunications-Related Technologies/Services Penetration Canada MB Average Monthly Telecom Spending per PC MB Canada MB Number of Current Telephone Lines by Employee Size Canada MB Number of Current Telephone Sets by Employee Size Canada MB Local and Long Distance Telecom Service Provider Overview Canada MB Voice Over IP (VoIP) Penetration by Employee Size and Industry Canada MB Computer Telephony Integration (CTI) Deployment by Employee Size and Industry Canada MB Penetration of Telecommunications Products Canada MB Wide Area Networking (WAN) Deployment Overview Canada MB Appendix Canada MB - Channel Partners Definitions Canada MB - Acronyms Canada MB - Glossary |
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