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2004-05 France MB IT Adoption-Based Segmentation Strategic Overview and Topline Assessment

Product Type: Market Research Report
Published by: AMI-Partners, Inc.
Published: May 2005
Product Code: R149-329
Description
Report: Strategic Overview and Topline Assessment
Name of survey: France Medium Business Survey
Country: France

This report provides a management summary of AMI's 2004-2005 France medium business IT adoption-based segmentation.

AMI-Partners defines medium businesses (MBs) as companies that have 100 to 999 employees, are non-residential and non-governmental organizations, and are not a franchise of a larger corporation. Medium businesses span the demographic horizon, with a high degree of variability in terms of employee size, vertical market affiliation, geographic location, and business processes. In order to fully understand this complex yet rewarding market, a segment-based approach is required - one that facilitates the targeting of specific segments by focusing on their IT-adoption-based characteristics.

AMI-Partners' long-term experience in analyzing medium business market behavior has proven that the most actionable and distinguishable method of segmenting the MB market is by IT adoption. This is defined as a business's propensity to adopt, or absorb, IT solutions as a means to grow and manage the enterprise. High adopters of IT are those who embrace more advanced solutions (LAN, e-commerce, mobile PCs, servers, etc.), while low adopters are those who resist, or do not express a need (whether real or perceived) for more sophisticated IT products and services. By segmenting the MB market using an IT-adoption algorithm, AMI-Partners is able to accurately profile businesses across a spectrum of attributes, including business characteristics, decision making, attitudes, business processes, and IT usage - leading to actionable go-to-market strategy development. This report includes a comprehensive section on methodology that provides additional details regarding AMI's data collection and segmentation practices.

Reference is made in the report to four discrete groups within the segmentation, called tiers, ranging from the highest IT adopters (tier 1), to the lowest adopters (tier 4). These four distinct segments are designated AMI Tier 1 MBs (Enterprise Adopters), AMI Tier 2 MBs (Early Adopters), AMI Tier 3 MBs (Value Adopters), and AMI Tier 4 MBs (Need-Help Adopters).
Table of Contents
France MB Introduction

France MB - Definitions by Type of Business

France MB Segmentation Introduction

AMI-Partners’ Market Segmentation Theory

Actionable AMI Segmentation

AMI-Partners Medium Business Segmentation Methodology

AMI Segmentation Identifies Four Distinct SMB Tiers

France MB Segmentation High-Level Segmentation Profiles

France MB Segmentation - Overview Report - Individual Segment Summary Breakouts

Tier 1 - France MB IT/Telecom Spending Overview

Tier 1 - France MB Firmographics Overview

Tier 1 - France MB Computing (Clients) Overview

Tier 1 - France MB Networking Overview

Tier 1 - France MB Internet Overview

Tier 2 - France MB IT/Telecom Spending Overview

Tier 2 - France MB Firmographics Overview

Tier 2 - France MB Computing (Clients) Overview

Tier 2 - France MB Networking Overview

Tier 2 - France MB Internet Overview

Tier 3 - France MB IT/Telecom Spending Overview

Tier 3 - France MB Firmographics Overview

Tier 3 - France MB Computing (Clients) Overview

Tier 3 - France MB Networking Overview

Tier 3 - France MB Internet Overview

Tier 4 - France MB IT/Telecom Spending Overview

Tier 4 - France MB Firmographics Overview

Tier 4 - France MB Computing (Clients) Overview

Tier 4 - France MB Networking Overview

Tier 4 - France MB Internet Overview

France MB Spending, Penetration and Budgets

France MB Distribution of MBs by Segment

France MB Vertical Industry Breakout by Segment

France MB IT Spending Ratio

France MB Key Technology Penetration

France MB Key Technology Penetration

France MB Average Annual Spending Per Business by Segment

France MB Average Annual Spending Per Business by Segment (Continued)

France MB IT/Telecom Spending Comparisons

France MB Segment Profile - Tier

France MB Segment Profile - Tier

France MB Segment Profile - Tier

France MB Segment Profile - Tier

France MB Average Annual IT Budget (Self-Reported) vs. Actual IT Spending Per PC MB

France MB Methodologies

France MB Survey Process

France MB SMBs Defined

France MB Margin of Error

France MB Sampling Pool by Type of Business

France MB Demographics

France MB Total Share of PC Enterprises by Segment

France MB Demographics - Comparison Across Segments

France MB Revenues - Comparison Across Segments

France MB Typical Distribution of Suppliers and Vendors

France MB Use of Electronic Billing/Invoicing

France MB Employee Benefits

France MB Retirement Plans Offered

France MB Business Processes - Accounting/Payroll Overview

France MB Attitudes and Decision Making

France MB Attitudes: Importance of Internet for Various Business Functions

France MB Attitudes: Importance of Software Applications and Services

France MB Attitudes: Importance of Connectivity, Storage and Security Products and Services

France MB Attitudes: Importance of Services, Training and Outsourcing

France MB Attitudes: Purchase Preferences

France MB Purchase Decision Making: Level of Involvement for IT/Telecom-Related Purchases

France MB Impact of Various Information Sources Used for Awareness and Information Gathering for IT-Related Products & Services

France MB Computing

France MB Overview of Computing-Related Spending

France MB Computing-Related Penetration

France MB Average Annual Computing Components Spending

France MB Computing - Computing Hardware (Clients)

France MB Computer Ownership and Installed Base

France MB Average Computers Purchased and Total Shipments

France MB Computer Shipments (Purchased Last 12 Months)

France MB Trends in Ownership of Desktop PC Brands

France MB Trends in Ownership of Portable PC Brands

France MB Planned Computer Purchases - Next 12 Months

France MB Computing - Imaging and Printing

France MB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals

France MB Printer Ownership and Installed Base

France MB Current and Planned Printer Overview

France MB Trends in Printer Brands - Currently Used

France MB Trends in Printer Brands - Purchased in Last 12 Months

France MB Trends in Printer Brands - Plan to Purchase in Next 12 Months

France MB Peripherals Ownership Among MBs

France MB Software

France MB Overview of Software Spending

France MB Trends in Use of PC Operating Systems

France MB Current vs. Planned Software Applications Usage - Productivity/Business Admin/Utilities and Finance/Accounting

France MB Current vs. Planned Software Applications Usage - Specialized Applications

France MB Planned PC Application Usage: New Users

France MB Software (Productivity, OS, Databases, Utilities) Spending Overview

France MB Primary Accounting Method

France MB Payroll Processing

France MB Accounting Software Snapshot

France MB Hosted Applications On-Demand Snapshot

France MB Current and Planned Hosted/On-Demand Applications

France MB Enterprise Software: CRM Snapshot

France MB Enterprise Software: ERP/SCM Snapshot

France MB Trends in Use of Network Operating Systems

France MB Average Annual Networking Software Spending

France MB Frequency of Purchasing Non-Bundled Software

France MB Frequency and Methods of Software Acquisitions

France MB Factors Impacting Purchase/Upgrading Software

France MB Servers and Networking Hardware

France MB Servers

France MB LAN and Server Penetration

France MB Server Installed Base

France MB Average Annual LAN Server Spending

France MB Server Brands Overview

France MB Networking Hardware

France MB Overview of Networking Hardware Spending

France MB Networking-Related Technologies/Services Penetration

France MB Average Annual Networking-Related Spending per MB

France MB Number of PCs Currently Connected and Plan to Connect to LANs

France MB Networking Technology Penetration: Wireless LAN, Voice Over IP (VoIP), and Computer Telephony Integration (CTI)

France MB Networking Products/Brands - MBs That Purchased Networking Products in Last 12 Months

France MB Networking Products/Brands Purchased in the Last 12 Months

France MB Storage

France MB Overview of Storage Spending

France MB Storage Technologies: Data Storage and Back-up Solutions

France MB Storage Technologies: Network Storage Products/ Solutions

France MB Storage Spending by Technology

France MB Average Data Storage Capacity

France MB Top Storage Brands

France MB Factors Impacting Data Storage Requirements & Capabilities

France MB Security

France MB Overview of Security Spending

France MB Security Technologies/Services Penetration

France MB PC-Based Security Software Penetration

France MB PC-Based Firewalls

France MB Current and Planned Use of VPNs

France MB Network-Based Firewall Deployment

France MB Service and Support

France MB Overview of Service and Support Spending

France MB Total Share of Enterprises vs. Total Spending on Outsourced Business Services

France MB Spending for Outsourcing of Business Functions

France MB Average Annual IT Budget

France MB IT-Related Services Usage

France MB Technology Management Across Locations

France MB Number of Full-Time IT Service and Support Employees

France MB Computing Service and Support (via 3rd-Party Vendors) Spending Overview

France MB Annual Custom Software Spending Overview

France MB Average Annual Networking Service and Support Spending

France MB Channels

France MB Channel Share (Normalized) for Computer Purchases by Segment

France MB Channel Usage Breakout for Computer Purchases by Segment

France MB Channel Share (Normalized) for Printer Purchases by Segment

France MB Channel Usage Breakout for Printer Purchases by Segment

France MB Channel Usage Breakout for Software Purchases by Segment: Productivity/Utilities and Finance/Accounting

France MB Channel Usage Breakout for Software Purchases by Segment: Business Process Automation and Industry Specific Applications

France MB Channel Usage Breakout for Current Networking Products by Segment

France MB Internet

France MB Overview of Internet-Related Spending

France MB Internet-Related Technologies/Services Penetration

France MB Average Annual Internet-Related Spending Per MB

France MB Internet - Internet Access

France MB Internet Snapshot

France MB Leading Internet Service Providers

France MB Current Adoption of High-Speed Access Lines

France MB Data communications Lines Used for Internet Access

France MB Current and Planned Applications and Business Processes Used Via the Internet

France MB Current and Planned Applications and Business Processes Used Via the Internet

France MB Online Purchasing Overview

France MB Products Purchased Over the Internet

France MB Internet - Web Sites

France MB Web Site Penetration

France MB Average Annual and Total Market Spending on Web Sites

France MB Web Site Features

France MB Top Five Planned Web Site Features

France MB Web Site Hosting: Web Server Location

France MB Web Site Hosting Providers

France MB Penetration of e-Commerce Sites

France MB Use of e-Commerce Transactions

France MB Use of e-Commerce Functions and Revenues

France MB Average Annual Spending on Intranets

France MB Intranet Penetration

France MB Telecommunications

France MB Overview of Telecommunications Spending

France MB Telecommunications-Related Technologies/Services Penetration

France MB Average Monthly Telecom Spending per PC MB

France MB Number of Current and Planned Telephone Lines

France MB Local/Long Distance Communications Service Usage Situation

France MB Likelihood of Switching to Single Telecom Provider

France MB Local and Long Distance Telecom Service Provider Overview

France MB Phone System Brands - Current and Planned

France MB Length of Time Using Current Phone System or Centrex/IP Centrex Service

France MB IP Phone Terminals Penetration

France MB Telephony Equipment and Services Spending

France MB Wide Area Networking (WAN) Deployment Overview

France MB Appendix

France MB - Channel Partners Definitions

France MB - Acronyms

France MB - Glossary
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