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2005-2006 Hong Kong Small Business Overview and Comprehensive Market Opportunity AssessmentProduct Type: Market Research ReportPublished by: AMI-Partners, Inc. Published: July 2005 Product Code: R149-355 Description Name of survey: Hong Kong Small Business SurveyCountry: Hong Kong Based on AMI's annual survey of small businesses across Hong Kong, this study tracks a broad spectrum of issues pertaining to the adoption and usage of information technology and communications (ICT) solutions. AMI-Partners defines small businesses (SBs) as companies that have fewer than 100 employees, are non-residential and non-government organizations, and are not a franchise of a larger corporation. Products and services covered in this study include established and emerging hardware, software, applications and business process solutions. Also included are such issues as budgets, behaviors, decision influencers, channel preferences, outsourcing, and service/support. Further, the study encompasses detailed firmographics, critically important technology attitudes, and strategic planning priorities. This is one of a continuing series of reports drawn from AMI's proprietary surveys of small and medium businesses in North America, Latin America, Europe and the Asia-Pacific region. AMI's comprehensive data on IT, Internet, e-business and communications investment and usage are presented in a highly actionable, graphical format with go-to-market insights and analysis. Table of Contents Hong Kong SB IntroductionHong Kong SB - Definitions by Type of Business Hong Kong SB Management Summary Hong Kong Market Overview & IT Initiatives Hong Kong SB IT/Telecom Spending Overview Hong Kong SB Firmographics Overview Hong Kong SB Attitudes and Strategic Directions Overview Hong Kong SB Computing (Clients) Overview - Computing Hardware Hong Kong SB Computing (Clients) Overview - Printing, Imaging & Peripherals Hong Kong SB Computing (Clients) Overview - Servers Hong Kong SB Software Overview Hong Kong SB Networking Overview Hong Kong SB Storage Overview Hong Kong SB Security Overview Hong Kong SB Service and Support Hong Kong SB Channels Overview Hong Kong SB Internet Overview Hong Kong SB Telecommunications Overview Hong Kong SB Spending, Penetration and Budgets Hong Kong SB Key Technology Penetration Hong Kong SB Market Overview: Expanded Technology Penetration Hong Kong SB Current Usage of Select Software Applications Hong Kong SB IT/Telecom Spending Comparisons Hong Kong SB IT/Telecom Spending Areas Hong Kong SB Average Annual IT Budget (Self-Reported) vs. Actual IT Spending Per PC SB Hong Kong SB Methodologies Hong Kong SB Survey Process Hong Kong SB SMBs Defined Hong Kong SB Margin of Error Hong Kong SB Sampling Pool by Type of Business Hong Kong SB Weighting Factors by Employee Size Hong Kong SB Demographics Hong Kong SB Total Share of Enterprises by Employee Size and Industry Hong Kong SB PC Penetration and Breakout of PC SB Market by Employee Size and Vertical Industry Hong Kong SB: Demographics - Comparison Across Employee Size Hong Kong SB: Revenues - Comparison Across Employee Size and Industries Hong Kong SB Typical Distribution of Suppliers and Vendors Hong Kong SB Business Processes - Accounting/Payroll Overview Hong Kong SB Attitudes and Decision Making Hong Kong SB Attitudes: Importance of Internet for Various Business Functions Hong Kong SB Attitudes: Importance of Software Applications and Services Hong Kong SB Attitudes: Importance of Connectivity, Storage and Security Products and Services Hong Kong SB Attitudes: Importance of Services, Training and Outsourcing Hong Kong SB Attitudes: Purchase Preferences Hong Kong SB Purchase Decision Making: Level of Involvement for IT/Telecom-Related Purchases Hong Kong SB Impact of Various Information Sources Used for Awareness and Information Gathering for IT-Related Products & Services Hong Kong SB Computing Hong Kong SB Overview of Computing Spending Hong Kong SB Total Spending on Computing: Computing Hardware (Clients), Imaging and Printing, Peripherals and Servers Hong Kong SB Computing-Related Penetration Hong Kong SB Computing Components Spending - Average and Total Market Breakout Hong Kong SB Computing - Computing Hardware (Clients) Hong Kong SB Overall PC Penetration by Employee Size and Industry Hong Kong SB Computer Ownership and Installed Base Hong Kong SB Computer Ownership Overview by Employee Size Hong Kong SB Computer Ownership Overview by Industry Hong Kong SB Average Computers Purchased and Total Shipments Hong Kong SB Computer Shipments (Purchased Last 12 Months) Hong Kong SB Total Market and Average PC Hardware Spending per SB by Employee Size and Industry Hong Kong SB Trends in Ownership of Desktop PC Brands Hong Kong SB Trends in Ownership of Portable PC Brands Hong Kong SB Comparison of Owners: Most Recently Purchase Brands Hong Kong SB Planned Computer Purchases - Next 12 Months Hong Kong SB Comparison of Owners: Top Five Computer Brands Planned Hong Kong SB Computing - Imaging and Printing Hong Kong SB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals by Employee Size Hong Kong SB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals by Industry Hong Kong SB Printer Ownership and Installed Base Hong Kong SB Current and Planned Printer Overview Hong Kong SB Trends in Printer Brands Hong Kong SB Peripherals Ownership Among SBs Hong Kong SB Software Hong Kong SB Overview of Software Spending on Select Categories Hong Kong SB Overview of Software Spending on Select Categories Hong Kong SB Trends in Use of PC Operating Systems Hong Kong SB PC Application Current Usage: Recent and Planned Upgrades - Productivity/Business Administration/Utilities Hong Kong SB PC Application Current Usage: Recent and Planned Upgrades - Finance and Accounting Hong Kong SB PC Application Current Usage: Recent and Planned Upgrades - Specialized Software Hong Kong SB Current vs. Planned Software Applications Usage by Employee Size - Productivity/Business Admin/Utilities and Finance/Accounting Hong Kong SB Current vs. Planned Software Applications Usage by Employee Size - Specialized Applications Hong Kong SB Current vs. Planned Software Applications Usage by Industry - Productivity/Business Admin/Utilities and Finance/Accounting Hong Kong SB Current vs. Planned Software Applications Usage by Industry - Specialized Software Hong Kong SB Planned PC Application Usage: New Users Hong Kong SB Software (Productivity, OS, Databases, Utilities) Spending Overview Hong Kong SB Primary Accounting Method by Employee Size Hong Kong SB Accounting Software Snapshot by Employee Size Hong Kong SB Hosted Applications On-Demand Snapshot by Employee Size Hong Kong SB Hosted Applications On-Demand Usage and Total Market Spending By Employee Size Hong Kong SB Current and Planned Hosted/On-Demand Applications Hong Kong SB Enterprise Software Hong Kong SB Enterprise Software: CRM Snapshot by Employee Size Hong Kong SB Enterprise Software: ERP/SCM Snapshot by Employee Size Hong Kong SB Trends in Use of Network Operating Systems Hong Kong SB Average Annual Networking Software Spending by Employee Size Hong Kong SB Frequency and Methods of Software Acquisitions Hong Kong SB Attitudes Comparison: Importance of Software/Business Process Applications Cross-Examined by Penetration/Usage of Various Software Products and Services Hong Kong SB Servers and Networking Hardware Hong Kong SB Servers Hong Kong SB LAN Penetration by Employee Size and Industry Hong Kong SB Server-Based Vs. Peer-to-Peer LANs Hong Kong SB Server Installed Base Hong Kong SB Total Annual LAN Server Spending by Employee Size and Industry Hong Kong SB Server Brands Overview Hong Kong SB Networking Hardware Hong Kong SB Total Annual Networking Spending Hong Kong SB Networking-Related Technologies/Services Penetration Hong Kong SB Average Networking-Related Spending per SB by Employee Size and Industry Hong Kong SB Number of PCs Currently Connected and Plan to Connect to LANs Hong Kong SB Wireless LAN Penetration by Employee Size and Industry Hong Kong SB Voice Over IP (VoIP) Penetration by Employee Size and Industry Hong Kong SB Computer Telephony Integration (CTI) Deployment by Employee Size and Industry Hong Kong SB Networking Products/Brands Purchased in the Last 12 Months Hong Kong SB Attitudes Comparison: Importance of Connectivity, Storage and Security Needs Cross-Examined by Penetration/Usage of Select Networking Products and Services Hong Kong SB Storage Hong Kong SB Overview of Storage Spending Hong Kong SB Overview of Storage Spending Hong Kong SB Storage Technologies Hong Kong SB Storage Spending by Technology Hong Kong SB Current Data Storage Overview Hong Kong SB Security Hong Kong SB Total Annual Security Spending Hong Kong SB Security Technologies/Services Penetration Hong Kong SB PC-Based Anti-Virus Penetration Hong Kong SB PC-Based Anti-Spam Penetration Hong Kong SB PC-Based Firewalls Hong Kong SB Current and Planned Use of VPNs Hong Kong SB Network-Based Firewall Deployment Hong Kong SB Service and Support Hong Kong SB Overview of Service and Support Spending Hong Kong SB Overview of IT-Related Services Spending Hong Kong SB Total Share of Enterprises vs. Total Spending on Outsourced Business Services Hong Kong SB Spending for Outsourcing of Business Functions by Employee Size Hong Kong SB Average Annual IT Budget Hong Kong SB Technology Management Across Locations Hong Kong SB Number of Full-Time IT Service and Support Employees Hong Kong SB Computing Service and Support (via 3rd-Party Vendors) Spending Overview Hong Kong SB Average Annual Networking Service and Support Spending by Employee Size Hong Kong SB Channels Hong Kong SB Channel Summary Hong Kong SB Overall Market Share and Breakdown by Channel for Recent Computer Purchases Hong Kong SB Channel Breakout for Recent Computer Purchases by Employee Size Hong Kong SB Comparison of PC Buyers - Channels Used for Most Recent PC Purchased Hong Kong SB Current Channel Market Usage for Printer Purchases Hong Kong SB Channel Breakout for Printer Purchases by Employee Size Hong Kong SB Current Channel Market Usage for Software Purchases by Type of Software Hong Kong SB Channel Breakout for Software Purchases by Employee Size: Productivity/Utilities and Finance/Accounting Hong Kong SB Channel Breakout for Software Purchases by Employee Size: Business Process Automation and Industry Specific Applications Hong Kong SB Channels for Networking Products Purchased in the Last 12 Months Hong Kong SB Channel Breakout for Networking Products by Employee Size Hong Kong SB Channel Breakout for Direct from Manufacturer by Employee Size Hong Kong SB Internet Hong Kong SB Overview of Internet-Related Spending Hong Kong SB Overview of Total Internet-Related Spending Hong Kong SB Internet-Related Technologies/Services Penetration Hong Kong SB Breakout Total Internet-Related Spending and Average Spending Per SB Hong Kong SB Internet Technology Adoption Trends Hong Kong SB Total Internet-Related Technology Penetration Hong Kong SB Internet - Internet Access Hong Kong SB Internet Snapshot by Employee Size Hong Kong SB Internet Snapshot by Industry Hong Kong SB Leading Internet Service Providers Hong Kong SB Current Adoption of High-Speed Access Lines Hong Kong SB Current and Planned Applications and Business Processes Used Via the Internet Hong Kong SB Average Online Purchasing Spending Hong Kong SB Attitudes Comparison: Attitudes Toward and Importance of the Internet Cross-Examined by Penetration/Usage of Various Internet Products and Services Hong Kong SB Internet - Web Sites Hong Kong SB Web Site Penetration by Employee Size and Industry Hong Kong SB Average Annual and Total Market Spending on Web Sites by Employee Size Hong Kong SB Average Annual and Total Market Spending on Web Sites by Industry Hong Kong SB Web Site Hosting Hong Kong SB Penetration of e-Commerce Sites by Employee Size and Industry Hong Kong SB Use of e-Commerce Functions, Transactions and Revenues Hong Kong SB Average Annual and Total Market Spending on Intranets by Employee Size and Industry Hong Kong SB Intranet Penetration by Employee Size Hong Kong SB Intranet Penetration by Industry Hong Kong SB Telecommunications Hong Kong SB Overview of Telecommunications Spending Hong Kong SB Telecommunications Equipment Spending Breakout Hong Kong SB Telecommunications Services Spending Breakout Hong Kong SB Telecommunications-Related Technologies/Services Penetration Hong Kong SB Average Monthly Telecom Spending per PC SB Hong Kong SB Number of Current and Planned Telephone Lines by Employee Size Hong Kong SB Local and Long Distance Telecom Service Provider Overview Hong Kong SB Penetration of Telecommunications Products Hong Kong SB Telephone Systems Snapshot by Employee Size Hong Kong SB Phone Systems Hong Kong SB Telephony Equipment and Services Spending Hong Kong SB Wide Area Networking (WAN) Deployment Overview Hong Kong SB Appendix Hong Kong SB - Channel Partners Definitions Hong Kong SB - Acronyms Hong Kong SB - Glossary |
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