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2004-2005 India Small Business Computing Hardware, Software and Services

Product Type: Market Research Report
Published by: AMI-Partners, Inc.
Published: February 2005
Product Code: R149-362
Description
Report: Computing Hardware, Software and Services
Name of survey: India Small Business Survey
Date of survey: Q'3 2004
Country: India

The following report is based on the findings of AMI-Partners' 2004-05 India Small Business Market Opportunity Assessment and provides results across all key areas of AMI's IT field research. AMI-Partners defines small businesses (SBs) as companies that have 1 to 99 employees, are non-residential and non-government organizations, and are not a franchise of a larger corporation.

Products and services covered include established and emerging hardware, software, applications and business process solutions. Based on AMI's annual survey across the India, the study tracks a broad spectrum of issues pertaining to budgets, behaviors, decision influencers, channel preferences, outsourcing, service and support. Also covered are detailed firmographics and critically important technology attitudes and strategic planning priorities.

This study is one of a continuing series of reports drawn from AMI's proprietary surveys of small and medium businesses in North America, Latin America, Europe and the Asia-Pacific region. AMI's comprehensive data on IT, Internet, e-business and communications investment and usage are presented in a highly actionable, graphical format with go-to-market insights and analysis.
Table of Contents
India SB Introduction

India SB - Definitions by Type of Business

India SB Management Summary

India SB Computing-Related Spending Overview

India SB Computing (Clients) Overview - Spending

India SB Computing (Clients) Overview - Computing Hardware

India SB Computing (Clients) Overview - Brands

India SB Computing Overview - Channels

India SB Computing Overview - Printing and Imaging

India SB Computing Overview -Peripherals

India SB Computing Overview - Servers

India SB Software Overview - Spending

India SB Software Overview - Applications

India SB Security Overview

India SB Outsourcing

India SB Service and Support

India SB Spending, Penetration and Budgets

India SB Key Technology Penetration

India SB Market Overview: Expanded Technology Penetration

India SB IT/Telecom Spending Comparisons

India SB IT/Telecom Spending Areas

India SB Average Annual IT Budget (Self-Reported) vs. Actual IT Spending Per PC SB

India SB Methodologies

India SB Survey Process

India SB Survey Process - non-PC SBs

India SB SMBs Defined

India SB Margin of Error

India SB Margin of Error - non-PC SBs

India SB Sampling Pool by Type of Business

India SB Sampling Pool by Type of Business - non-PC SBs

India SB Weighting Factors by Employee Size

India SB Weighting Factors by Employee Size - non-PC SBs

India SB Demographics

India SB Total Share of Enterprises by Employee Size and Industry

India SB PC Penetration and Breakout of PC SB Market by Employee Size and Vertical Industry

India SB: Demographics - Comparison Across Employee Size

India SB: Revenues - Comparison Across Employee Size and Industries

India SB Non-PC Owning Demographics

India SB Total Share of Non-PC Enterprises by Employee Size and Industry

India SB Attitudes and Decision Making

India SB Attitudes: Importance of Software Applications and Services

India SB Attitudes: Importance of Services, Training and Outsourcing

India SB Attitudes: Purchase Preferences

India SB Purchase Decision Making: Level of Involvement for IT/Telecom-Related Purchases

India SB Impact of Various Information Sources Used for Awareness and Information Gathering for IT-Related Products & Services

India SB Attitudes and Decision Making - Non-PC Owning SBs

India SB Attitudes - Non-PC Owning SBs - Reasons for Lack of PC Deployment

India SB Attitudes - Non-PC Owning SBs - Perspectives on PCs

India SB Attitudes - Non-PC Owning SBs - Attitudes Toward PCs

India SB Attitudes - Non-PC Owning SBs - Preferences in PC Purchasing

India SB Attitudes - Non-PC Owning SBs - Impact of Various Information Sources Used for Awareness and Information Gathering for IT-Related Products & Services

India SB Attitudes - Non-PC Owning SBs Purchase Decision Making: Levelof Involvement for IT/Telecom-Related Purchases

India SB Attitudes - Non-PC Owning SBs Plans for IT Service and Support

India SB Computing

India SB Overview of Computing Spending

India SB Total Spending on Computing: Computing Hardware (Clients), Imaging and Printing, Peripherals and Servers

India SB Computing Components Spending - Average and Total Market Breakout

India SB Computing - Computing Hardware (Clients)

India SB Overall PC Penetration by Employee Size and Industry

India SB Computer Ownership and Installed Base

India SB Computer Ownership Overview by Employee Size

India SB Computer Ownership Overview by Industry

India SB Average Computers Purchased and Total Shipments

India SB Computer Shipments (Purchased Last 12 Months)

India SB Total Market and Average PC Hardware Spending per SB by Employee Size and Industry

India SB Trends in Ownership of Desktop PC Brands

India SB Trends in Ownership of Portable PC Brands

India SB Planned Computer Purchases - Next 12 Months

India SB Computing - Non-PC Owning SBs

India SB - Non-PC Owning SBs -Computer Purchase Intentions

India SB - Non-PC Owning SBs - Planned Brands

India SB - Non-PC Owning SBs - Preferences for Pre-Bundled Hardware

India SB - Non-PC Owning SBs - Importance of PC Features

India SB - Non-PC Owning SBs - Planned Computer Spending

India SB Computing - Imaging and Printing

India SB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals by Employee Size

India SB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals by Industry

India SB Printer Ownership and Installed Base

India SB Current and Planned Printer Overview

India SB Trends in Printer Brands

India SB Peripherals Ownership Among SBs

India SB Computing - Imaging and Printing - Non-PC Owning SBs

India SB - Non-PC Owning SBs - Planned Printer Overview

India SB - Non-PC Owning SBs - Planned Peripherals

India SB Software

India SB Overview of Software Spending on Select Categories

India SB Overview of Software Spending on Select Categories

India SB Trends in Use of PC Operating Systems

India SB PC Application Current Usage: Recent and Planned Upgrades - Productivity/Business Administration/Utilities

India SB PC Application Current Usage: Recent and Planned Upgrades - Finance and Accounting

India SB PC Application Current Usage: Recent and Planned Upgrades - Specialized Software

India SB Current vs. Planned Software Applications Usage by Employee Size - Productivity/Business Admin/Utilities and Finance/Accounting

India SB Current vs. Planned Software Applications Usage by Employee Size - Specialized Applications

India SB Current vs. Planned Software Applications Usage by Industry - Productivity/Business Admin/Utilities and Finance/Accounting

India SB Current vs. Planned Software Applications Usage by Industry - Specialized Software

India SB Planned PC Application Usage: New Users

India SB Software (Productivity, OS, Databases, Utilities) Spending Overview

India SB Primary Accounting Method by Employee Size

India SB Payroll Processing

India SB Outsourced Payroll Services Spending Per Employee

India SB Accounting Software Snapshot by Employee Size

India SB Hosted Applications On-Demand Snapshot by Employee Size

India SB Hosted Applications On-Demand Usage and Total Market Spending By Employee Size

India SB Current and Planned Hosted/On-Demand Applications

India SB Enterprise Software: CRM Snapshot by Employee Size

India SB Trends in Use of Network Operating Systems

India SB Average Annual Networking Software Spending by Employee Size

India SB Frequency and Methods of Software Acquisitions

India SB Factors Impacting Purchase/Upgrading Software

India SB Attitudes Comparison: Importance of Software/Business Process Applications Cross-Examined by Penetration/Usage of Various Software Products and Services

India SB Computing - Non-PC Owning SBs

India SB - Non-PC Owning SBs - Preferences for Pre-Bundled Software

India SB Servers

India SB LAN Penetration by Employee Size and Industry

India SB Server-Based Vs. Peer-to-Peer LANs

India SB Server Installed Base

India SB Total Annual LAN Server Spending by Employee Size and Industry

India SB Security

India SB PC-Based Anti-Virus Penetration

India SB PC-Based Anti-Spam Penetration

India SB PC-Based Firewalls

India SB Service and Support

India SB Overview of Service and Support Spending

India SB Overview of IT-Related Services Spending

India SB Total Share of Enterprises vs. Total Spending on Outsourced Business Services

India SB Average Annual IT Budget

India SB IT-Related Services Usage

India SB Technology Management Across Locations

India SB Number of Full-Time IT Service and Support Employees

India SB Computing Service and Support (via 3rd-Party Vendors) Spending Overview

India SB Annual Custom Software Spending Overview

India SB Average Annual Networking Service and Support Spending by Employee Size

India SB Channels

India SB Overall Market Share and Breakdown by Channel for Recent Computer Purchases

India SB Channel Breakout for Recent Computer Purchases by Employee Size

India SB Comparison of PC Buyers - Channels Used for Most Recent PC Purchased

India SB Current Channel Market Usage for Printer Purchases

India SB Channel Breakout for Printer Purchases by Employee Size

India SB Current Channel Market Usage for Software Purchases by Type of Software

India SB Channel Breakout for Software Purchases by Employee Size: Productivity/Utilities and Finance/Accounting

India SB Channel Breakout for Software Purchases by Employee Size: Business Process Automation and Industry Specific Applications

India SB Channels- Non-PC Owning SBs

India SB - Non-PC Owning SBs - Channels

India SB - Channel Partners Definitions

India SB - Acronyms

India SB - Glossary
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