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2004-2005 India Medium Business Computing Hardware, Software and ServicesProduct Type: Market Research ReportPublished by: AMI-Partners, Inc. Published: January 2005 Product Code: R149-365 Description Report: Computing Hardware, Software and ServicesName of survey: India Medium Business Survey Date of survey: Q'3 2004 Country: India The following report is based on the findings of AMI-Partners' 2004-05 India Medium Business Market Opportunity Assessment and provides results across all key areas of AMI's IT field research. AMI-Partners defines medium businesses (MBs) as companies that have 100 to 999 employees, are non-residential and non-government organizations, and are not a franchise of a larger corporation. Products and services covered include established and emerging hardware, software, applications and business process solutions. Based on AMI's annual survey across India, the study tracks a broad spectrum of issues pertaining to budgets, behaviors, decision influencers, channel preferences, outsourcing, service and support. Also covered are detailed firmographics and critically important technology attitudes and strategic planning priorities. This study is one of a continuing series of reports drawn from AMI's proprietary surveys of small and medium businesses in North America, Latin America, Europe and the Asia-Pacific region. AMI's comprehensive data on IT, Internet, e-business and communications investment and usage are presented in a highly actionable, graphical format with go-to-market insights and analysis. Table of Contents India MB IntroductionIndia MB - Definitions by Type of Business India MB Management Summary India MB Computing-Related Spending Overview India MB Computing (Clients) Overview - Computing Hardware India MB Computing (Clients) Overview - Spending India MB Computing (Clients) Overview - Brands India MB Computing Overview - Channels India MB Computing Overview - Printing, Imaging & Peripherals India MB Computing Overview - Printing, Imaging & Peripherals India MB Computing Overview - LAN/Servers India MB Software Overview - Spending India MB Software Overview - Applications India MB Software Overview - Applications India MB Security Overview India MB Outsourcing India MB Service and Support India MB Spending, Penetration and Budgets India MB Spending, Penetration and Budgets MB Key Technology Penetration India MB Market Overview: Expanded Technology Penetration India MB IT/Telecom Spending Comparisons India MB IT/Telecom Spending Areas India MB Average Annual IT Budget (Self-Reported) vs. Actual IT Spending Per PC MB India MB Methodologies India MB Survey Process India MB - SMBs Defined India MB Margin of Error India MB Sampling Pool by Type of Business India MB Weighting Factors by Employee Size India MB Demographics India MB Total Share of Enterprises by Employee Size and Industry India MB PC Penetration and Breakout of PC MB Market by Employee Size and Vertical Industry India MB Demographics - Comparison Across Employee Size India MB Revenues - Comparison Across Employee Size and Industries India MB Attitudes and Decision Making India MB Attitudes: Importance of Software Applications and Services India MB Attitudes: Importance of Services, Training and Outsourcing India MB Attitudes: Purchase Preferences India MB Purchase Decision Making: Level of Involvement for IT/Telecom-Related Purchases India MB Impact of Various Information Sources Used for Awareness and Information Gathering for IT-Related Products & Services India MB Computing India MB Overview of Computing Spending India MB Total Spending on Computing: Computing Hardware (Clients), Imaging and Printing, Peripherals and Servers India MB Computing Components Spending - Average and Total Market Breakout India MB Computing - Computing Hardware (Clients) India MB Computer Ownership and Installed Base India MB Computer Ownership Overview by Employee Size India MB Computer Ownership Overview by Industry India MB Average Computers Purchased and Total Shipments India MB Computer Shipments (Purchased Last 12 Months) - Year to Year Comparison India MB Total Market and Average PC Hardware Spending per MB by Employee Size and Industry India MB Trends in Ownership of Desktop PC Brands India MB Trends in Ownership of Portable PC Brands India MB Comparison of Owners: Most Recently Purchase Brands India MB Planned Computer Purchases - Next 12 Months India MB Comparison of Owners: Top Five Computer Brands Planned India MB Computing - Imaging and Printing India MB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals by Employee Size India MB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals by Industry India MB Printer Ownership and Installed Base India MB Current and Planned Printer Overview India MB Trends in Printer Brands India MB Peripherals Ownership Among MBs India MB Software India MB Overview of Software Spending on Select Categories India MB Overview of Software Spending on Select Categories India MB Trends in Use of PC Operating Systems India MB PC Application Current Usage: Recent and Planned Upgrades - Productivity/Business Administration/Utilities India MB PC Application Current Usage: Recent and Planned Upgrades - Finance and Accounting India MB PC Application Current Usage: Recent and Planned Upgrades - Specialized Software India MB Current vs. Planned Software Applications Usage by Employee Size - Productivity/Business Admin/Utilities and Finance/Accounting India MB Current vs. Planned Software Applications Usage by Employee Size - Specialized Applications India MB Current vs. Planned Software Applications Usage by Industry - Productivity/Business Admin/Utilities and Finance/Accounting India MB Current vs. Planned Software Applications Usage by Industry - Specialized Software India MB Planned PC Application Usage: New Users India MB Software (Productivity, OS, Databases, Utilities) Spending Overview India MB Primary Accounting Method by Employee Size India MB Payroll Processing India MB Outsourced Payroll Services Spending Per Employee India MB Accounting Software Snapshot by Employee Size India MB Hosted Applications On-Demand Snapshot by Employee Size India MB Hosted Applications On-Demand Usage and Total Market Spending By Employee Size India MB Current and Planned Hosted/On-Demand Applications India MB Enterprise Software: CRM Snapshot by Employee Size India MB Enterprise Software: ERP/SCM Snapshot by Employee Size India MB Trends in Use of Network Operating Systems India MB Average Annual Networking Software Spending by Employee Size India MB Frequency and Methods of Software Acquisitions India MB Factors Impacting Purchase/Upgrading Software India MB Attitudes Comparison: Importance of Software/Business Process Applications Cross-Examined by Penetration/Usage of Various Software Products and Services India MB Servers India MB LAN Penetration by Employee Size and Industry India MB Server Installed Base India MB Total Annual LAN Server Spending by Employee Size and Industry India MB Server Brands Overview India MB PC-Based Anti-Virus Penetration India MB PC-Based Anti-Spam Penetration India MB PC-Based Firewalls India MB Service and Support India MB Overview of Service and Support Spending India MB Overview of IT-Related Services Spending India MB Total Share of Enterprises vs. Total Spending on Outsourced Business Services India MB Outsourcing of Business Services to Offshore Companies India MB Average Annual IT Budget India MB IT-Related Services Usage India MB Technology Management Across Locations India MB Number of Full-Time IT Service and Support Employees India MB Computing Service and Support (via 3rd-Party Vendors) Spending Overview India MB Annual Custom Software Spending Overview India MB Average Annual Networking Service and Support Spending by Employee Size India MB Channels India MB Overall Market Share and Breakdown by Channel for Recent Computer Purchases India MB Channel Breakout for Recent Computer Purchases by Employee Size India MB Comparison of PC Buyers - Channels Used for Most Recent PC Purchased India MB Current Channel Market Usage for Printer Purchases India MB Channel Breakout for Printer Purchases by Employee Size India MB Current Channel Market Usage for Software Purchases by Type of Software India MB Channel Breakout for Software Purchases by Employee Size: Productivity/Utilities and Finance/Accounting India MB Channel Breakout for Software Purchases by Employee Size: Business Process Automation and Industry Specific Applications India MB Appendix India MB - Channel Partners Definitions India MB - Acronyms India MB - Glossary |
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