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2005-2006 Malaysia Medium Business Overview and Comprehensive Market Opportunity AssessmentProduct Type: Market Research ReportPublished by: AMI-Partners, Inc. Published: July 2005 Product Code: R149-413 Description Based on AMI's annual survey of medium businesses across Malaysia, this study tracks a broad spectrum of issues pertaining to the adoption and usage of information technology and communications (ICT) solutions. AMI-Partners defines medium businesses (MBs) as companies that have 100 to 999 employees, are non-residential and non-government organizations, and are not a franchise of a larger corporation.
Products and services covered in this study include established and emerging hardware, software, applications and business process solutions. Also included are such issues as budgets, behaviors, decision influencers, channel preferences, outsourcing, and service/support. Further, the study encompasses detailed firmographics, critically important technology attitudes, and strategic planning priorities. This is one of a continuing series of reports drawn from AMI's proprietary surveys of small and medium businesses in North America, Latin America, Europe and the Asia-Pacific region. AMI's comprehensive data on IT, Internet, e-business and communications investment and usage are presented in a highly actionable, graphical format with go-to-market insights and analysis. Table of Contents Malaysia MB IntroductionMalaysia MB - Definitions by Type of Business Malaysia MB Management Summary Malaysia Market Overview & IT Initiatives Malaysia MBs IT/Telecom Spending Overview Malaysia MBs Firmographics Overview Malaysia MBs Strategic Directions Overview Malaysia MBs Computing (Clients) Overview - Computing Hardware Malaysia MBs Computing (Clients) Overview - Printing & Printing Supplies Malaysia MBs Computing (Clients) Overview - Servers Malaysia MBs Software Overview Malaysia MBs Software Overview Malaysia PC MBs Networking Overview Malaysia PC MBs Storage Overview Malaysia PC MBs Security Overview Malaysia PC MBs Service and Support Malaysia PC MBs Internet Overview Malaysia PC MBs Internet Overview Malaysia PC MBs Telecommunications Overview Malaysia PC MBs Buying Behaviour Overview Malaysia MB Spending and Penetration Malaysia MB Key Technology Penetration Malaysia MB Market Overview: Expanded Technology Penetration Malaysia MB IT/Telecom Spending Comparisons Malaysia MB IT/Telecom Spending Areas Malaysia MB Methodologies Malaysia MB Survey Process Malaysia MB SMBs Defined Malaysia MB Margin of Error Malaysia MB Sampling Pool by Type of Business Malaysia MB Weighting Factors by Employee Size Malaysia MB Sampling Pool by Geography - 22 Malaysia cities Malaysia MB Demographics Malaysia MB Total Share of Enterprises by Employee Size and Industry Malaysia MB: Demographics - Comparison Across Employee Size Malaysia MB: Revenues - Comparison Across Employee Size and Industries Malaysia MB Typical Distribution of Suppliers and Vendors Malaysia MB Attitudes and Decision Making Malaysia MB Attitudes: Importance of Hardware and Software Applications Malaysia MB Attitudes: Importance of Connectivity Malaysia MB Attitudes: Importance of Services, Training and Outsourcing Malaysia MB Attitudes: Purchase Preferences Malaysia MB Purchase Decision Making: Level of Involvement for IT/Telecom-Related Purchases Malaysia MB Impact of Various Information Sources Used for Awareness and Most Trusted Source for IT-Related Products & Services Malaysia MB IT Products/ Services Brand Awareness Level Malaysia MB Computing Malaysia MB Overview of Computing Spending Malaysia MB Total and Average Spending on Computing: Computing Hardware, Imaging and Printing, Peripherals and Servers Malaysia MB Computing - Hardware Malaysia MB Computer Ownership and Installed Base Malaysia MB Computer Ownership Overview by Employee Size Malaysia MB Computer Ownership Overview by Industry Malaysia MB PC Usage Sharing & Primary Reason Malaysia MB Average Computers Purchased and Total Shipments Malaysia MB Average Desktop Computer Hardware Spend and Average Unit Price by Employee Size and Vertical Industry Malaysia MB Average Notebook Computer Hardware Spend and Average Unit Price by Employee Size and Vertical Industry Malaysia MB Average Handheld Computer Hardware Spend and Average Unit Price by Employee Size and Vertical Industry Malaysia MB Planned Computer Purchases - Next 12 Months - by Employee Size Malaysia MB Trends in Ownership and Preferences of PC Brands Malaysia MB Computing - Imaging and Printing Malaysia MB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals by Employee Size Malaysia MB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals by Industry Malaysia MB Printer Ownership and Installed Base Malaysia MB Printer Current Usage, Purchased in Last 12 Months and Purchase Intentions Printer Overview Malaysia MB Trends in Printer Brands Malaysia MB Software Malaysia MB Overview of Software Spending on Select Categories Malaysia MB Overview of Software Spending on Select Categories Malaysia MB Use of Operating Systems Malaysia MB PC Application Current & Planned Usage Malaysia MB Current vs. Planned Software Applications Usage by Employee Size Malaysia MB Current vs. Planned Software Applications Usage by Vertical Industry Malaysia MB Software (Productivity, OS, Databases, Utilities) Spending Overview Malaysia MB Primary Accounting Method by Employee Size and Vertical Industry Malaysia MB Enterprise Software Deployment by Employee Size Malaysia MB Enterprise Software Deployment by Vertical Industry Malaysia MB ERP/SCM Software Spending Overview Malaysia MB CRM Software Spending Overview Malaysia MB Hosted Applications On-Demand Snapshot by Employee Size and Vertical Industry Malaysia MB Hosted Applications On-Demand Usage and Total Market Spending By Employee Size Malaysia MB Use of Network Operating Systems Malaysia MB Average Annual Networking Infrastructure Software and Other Customized Software Spending Malaysia MB Frequency and Methods of Software Acquisitions Malaysia MB Internet Malaysia MB Overview of Internet-Related Spending Malaysia MB Overview of Total Internet-Related Spending Malaysia MB Internet-Related Technologies/Services Penetration Malaysia MB Breakout Total Internet-Related Spending and Average Spending Per MB Malaysia MB Total Internet-Related Technology Penetration Malaysia MB Internet - Internet Access Malaysia MB Internet Snapshot by Employee Size Malaysia MB Internet Snapshot by Industry Malaysia MB Leading Internet Service Providers Malaysia MB Current Adoption of High-Speed Access Lines Malaysia MB Internet - Web Sites Malaysia MB Web Site Penetration by Employee Size and Industry Malaysia MB Average Annual and Total Market Spending on Web Sites by Employee Size Malaysia MB Average Annual and Total Market Spending on Web Sites by Industry Malaysia MB e-Commerce Participation Malaysia MB e-Commerce Participation by Employee Size and Industry Malaysia MB Average Annual and Total Market Spending on Intranets by Employee Size and Industry Malaysia MB Intranet Penetration by Employee Size Malaysia MB Intranet Penetration by Industry Malaysia MB Servers and Networking Hardware Malaysia MB Servers Malaysia MB LAN Penetration by Employee Size and Industry Malaysia MB Server Installed Base Malaysia MB Total Annual LAN Server Spending by Employee Size and Industry Malaysia MB Trends in Server Brands Malaysia MB Networking Hardware Malaysia MB Total Annual Networking Spending Malaysia MB Average Networking-Related Spending per MB by Employee Size and Industry Malaysia MB Wireless LAN Penetration by Employee Size and Industry Malaysia MB Networking Products/Brands Currently Used Malaysia MB Storage Malaysia MB Overview of Storage Spending Malaysia MB Overview of Storage Spending Malaysia MB Storage Technologies Malaysia MB Storage Spending by Technology Malaysia MB Security Malaysia MB Total Annual Security Spending Malaysia MB Average Annual Spending On Security-Related Technology by Employee Size and Industry Malaysia MB Security Technologies/Services Penetration Malaysia MB PC-Based Anti-Virus Penetration by Employee Size and Industry Malaysia MB PC-Based Anti-Spam Penetration by Employee Size and Industry Malaysia MB PC-Based Anti- Spyware Penetration by Employee Size and Industry Malaysia MB PC-Based Patch Management Deployment by Employee Size and Industry Malaysia MB PC-Based Security Management Deployment by Employee Size and Industry Malaysia MB Network-Based Firewall Deployment by Employee Size and Industry Malaysia MB VPN Adoption by Employee Size and Industry Malaysia MB Service and Support Malaysia MB Overview of IT Services Spending Malaysia MB Overview of IT-Related Services Spending Malaysia MB Total Share of Enterprises vs. Total Spending on Business Process Outsourcing Malaysia MB Spending for Outsourcing of Business Functions by Employee Size Malaysia MB Technology Management Across Locations Malaysia MB Number of Full-Time IT Service and Support Employees Malaysia MB IT Outsourcing Usage and Providers Malaysia MB Frequency of Purchasing Service & Support Add-On at the Time of Hardware/ Software Purchase Malaysia MB Computing Service and Support (via 3rd-Party Vendors) Spending Overview Malaysia MB Annual Software Support Spending Overview Malaysia MB Average Annual Networking Service and Support Spending by Employee Size Malaysia MB Average Annual Other IT Services Spending per MB by Employee Size and Industry Malaysia PC-Owning MB Channels Malaysia MB Hardware Channel Summary Malaysia MB Overall Market Share and Breakdown by Channel for Recent Computer Purchases Malaysia MB Overall Market Share and Breakdown by Channels Preferred for Future Computer Purchases Malaysia MB Comparison Channels Preferred by Top Preferred PC Brands Malaysia MB Current Channel Market Usage for Printer Purchases Malaysia MB Channel Preferences for Future Printer Purchases Malaysia MB Comparison of Channels Preferred for Top Preferred Printer Brands Malaysia MB Current Channel Market Usage for Server Purchases Malaysia MB Channel Preferences for Future Server Purchases Malaysia MB Comparison of Channels Preferred for Top Preferred Server Brands Malaysia MB Normalized Channel Market Share for Networking Products Purchased in Last 12 Months and Future Preferences Malaysia MB Channel Breakout for Networking Products Purchased in Last 12 Months by Employee Size and Industry Malaysia MB Current Channel Market Usage for Software Purchases Malaysia MB Current Channel Market Usage for Future Software Purchases Malaysia MB Telecommunications Malaysia MB Overview of Telecommunications Spending Malaysia MB Telecommunications Equipment Spending Breakout Malaysia MB Telecommunications Services Spending Breakout Malaysia MB Average Annual Telecom Spending per MB Malaysia MB Primary Methods of Communication with Suppliers and Customers Malaysia MB Number of Current and Planned Telephone Lines by Employee Size Malaysia MB Local, Long Distance and Wireless Telecom Service Provider Overview Malaysia MB Number of Current and Planned Telephone Equipment by Employee Size Malaysia MB Penetration of Telecommunications Products Malaysia MB Wide Area Networking (WAN) Deployment Overview Malaysia MB Appendix Malaysia MB - Channel Partners Definitions Malaysia MB - Acronyms Malaysia MB - Glossary |
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