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2005-2006 Malaysia Small Business Overview and Comprehensive Market Opportunity AssessmentProduct Type: Market Research ReportPublished by: AMI-Partners, Inc. Published: July 2005 Product Code: R149-414 Description Based on AMI's annual survey of small businesses across Malaysia, this study tracks a broad spectrum of issues pertaining to the adoption and usage of information technology and communications (ICT) solutions. AMI-Partners defines small businesses (SBs) as companies that have fewer than 100 employees, are non-residential and non-government organizations, and are not a franchise of a larger corporation.
Products and services covered in this study include established and emerging hardware, software, applications and business process solutions. Also included are such issues as budgets, behaviors, decision influencers, channel preferences, outsourcing, and service/support. Further, the study encompasses detailed firmographics, critically important technology attitudes, and strategic planning priorities. This is one of a continuing series of reports drawn from AMI's proprietary surveys of small and medium businesses in North America, Latin America, Europe and the Asia-Pacific region. AMI's comprehensive data on IT, Internet, e-business and communications investment and usage are presented in a highly actionable, graphical format with go-to-market insights and analysis. Table of Contents Malaysia SB IntroductionMalaysia SB - Definitions by Type of Business Malaysia SB Management Summary Malaysia Market Overview & IT Initiatives Malaysia PC SBs IT/Telecom Spending Overview Malaysia PC SBs Firmographics Overview Malaysia PC SBs Strategic Directions Overview Malaysia PC SBs Computing (Clients) Overview - Computing Hardware Malaysia PC SBs Computing (Clients) Overview - Printing & Printing Supplies Malaysia PC SBs Computing (Clients) Overview - Servers Malaysia PC SBs Software Overview Malaysia PC SBs Software Overview Malaysia PC SBs Networking Overview Malaysia PC SBs Storage Overview Malaysia PC SBs Security Overview Malaysia PC SBs Service and Support Malaysia PC SBs Internet Overview Malaysia PC SBs Internet Overview Malaysia PC SBs Telecommunications Overview Malaysia PC SBs Buying Behaviour Overview Malaysia Non-PC Owning SBs Firmographics Overview Malaysia Non-PC Owning SBs’ Attitudes towards IT Malaysia Non-PC Owning SBs’ Reasons for not Deploying PCs and Influential Malaysia Non-PC Owning SBs’ Planned PC Spending Malaysia Non-PC Owning SBs’ Buying Behaviour Overview Malaysia Non-PC Owning SBs’ Brand Awareness Level Conclusion Malaysia SB Spending and Penetration Malaysia SB Key Technology Penetration Malaysia SB Market Overview: Expanded Technology Penetration Malaysia SB IT/Telecom Spending Comparisons Malaysia SB IT/Telecom Spending Areas Malaysia SB Methodologies Malaysia SB Survey Process Malaysia SB SMBs Defined Malaysia SB Margin of Error Malaysia SB Sampling Pool by Type of Business Malaysia SB Sampling Pool by Employee Size Malaysia SB Sampling Pool by Geography - 22 Malaysia cities Malaysia SB Demographics Malaysia SB Total Share of Enterprises by Employee Size and Industry Malaysia SB PC Penetration and Breakout of PC SB Market by Employee Size and Vertical Industry Malaysia SB - Breakout of Non PC-Owning SB by Employee Size and Vertical Industry Malaysia SB PC-Owning SB Demographics Malaysia SB: Demographics - Comparison Across Employee Size Malaysia SB: Revenues - Comparison Across Employee Size and Industries Malaysia SB Typical Distribution of Suppliers and Vendors Malaysia PC-Owning SB Attitudes and Decision Making Malaysia SB Attitudes: Importance of Hardware and Software Applications Malaysia SB Attitudes: Importance of Connectivity Malaysia SB Attitudes: Importance of Services, Training and Outsourcing Malaysia SB Attitudes: Purchase Preferences Malaysia SB Purchase Decision Making: Level of Involvement for IT/Telecom-Related Purchases Malaysia SB Impact of Various Information Sources Used for Awareness and Most Trusted Source for IT-Related Products & Services Malaysia SB IT Products/ Services Brand Awareness Level Malaysia PC-Owning SB Computing Malaysia SB Overview of Computing Spending Malaysia SB Total and Average Spending on Computing: Computing Hardware, Imaging and Printing, Peripherals and Servers Malaysia PC-Owning SB Computing - Computing Hardware Malaysia SB Year of Initial PC Adoption by Employee Size and Vertical Industry Malaysia SB Primary Reason for Initial PC Purchase Malaysia SB Computer Ownership and Installed Base Malaysia SB Computer Ownership Overview by Employee Size Malaysia SB Computer Ownership Overview by Industry Malaysia SB PC Usage Sharing & Primary Reason Malaysia SB Average Computers Purchased and Total Shipments Malaysia SB Average Desktop Computer Hardware Spend and Average Unit Price by Employee Size and Vertical Industry Malaysia SB Average Notebook Computer Hardware Spend and Average Unit Price by Employee Size and Vertical Industry Malaysia SB Planned Computer Purchases - Next 12 Months - by Employee Size Malaysia SB Trends in Ownership and Preferences of PC Brands Malaysia PC-Owning SB Computing - Imaging and Printing Malaysia SB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals by Employee Size Malaysia SB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals by Industry Malaysia SB Printer Ownership and Installed Base Malaysia SB Current and Planned Printer Overview Malaysia SB Trends in Printer Brands Malaysia SB Software Malaysia SB Overview of Software Spending on Select Categories Malaysia SB Overview of Software Spending on Select Categories Malaysia SB Use of Operating Systems Malaysia SB PC Application Current & Planned Usage Malaysia SB Current vs. Planned Software Applications Usage by Employee Size Malaysia SB Current vs. Planned Software Applications Usage by Vertical Industry Malaysia SB Software (Productivity, OS, Databases, Utilities) Spending Overview Malaysia SB Primary Accounting Method by Employee Size and Vertical Industry Malaysia SB Enterprise Software Deployment by Employee Size Malaysia SB Enterprise Software Deployment by Vertical Industry Malaysia SB ERP/SCM Software Spending Overview Malaysia SB CRM Software Spending Overview Malaysia SB Hosted Applications On-Demand Snapshot by Employee Size and Vertical Industry Malaysia SB Hosted Applications On-Demand Usage and Total Market Spending By Employee Size Malaysia SB Use of Network Operating Systems Malaysia SB Average Annual Networking Infrastructure Software Spending Malaysia SB Frequency and Methods of Software Acquisitions Malaysia SB Internet Malaysia SB Overview of Internet-Related Spending Malaysia SB Overview of Total Internet-Related Spending Malaysia SB Internet-Related Technologies/Services Penetration Malaysia SB Breakout Total Internet-Related Spending and Average Spending Per SB Malaysia SB Total Internet-Related Technology Penetration Malaysia SB Internet - Internet Access Malaysia SB Internet Snapshot by Employee Size Malaysia SB Internet Snapshot by Industry Malaysia SB Leading Internet Service Providers Malaysia SB Current Adoption of High-Speed Access Lines Malaysia SB Internet - Web Sites Malaysia SB Web Site Penetration by Employee Size and Industry Malaysia SB Average Annual and Total Market Spending on Web Sites by Employee Size Malaysia SB Average Annual and Total Market Spending on Web Sites by Industry Malaysia SB e-Commerce Participation Malaysia SB Average Annual and Total Market Spending on Intranets by Employee Size and Industry Malaysia SB Intranet Penetration Malaysia SB Servers and Networking Hardware Malaysia SB Servers Malaysia SB LAN Penetration by Employee Size and Industry Malaysia SB Server-Based Vs. Peer-to-Peer LANs Malaysia SB Server Installed Base Malaysia SB Total Annual LAN Server Spending by Employee Size and Industry Malaysia SB Trends in Server Brands Malaysia SB Networking Hardware Malaysia SB Total Annual Networking Spending Malaysia SB Average Networking-Related Spending per SB by Employee Size and Industry Malaysia SB Number of PCs and Printers Connected to LANs Malaysia SB Wireless LAN Penetration by Employee Size and Industry Malaysia SB Networking Products/Brands Currently Used Malaysia SB Storage Malaysia SB Overview of Storage Spending Malaysia SB Overview of Storage Spending Malaysia SB Storage Technologies Malaysia SB Storage Spending by Technology Malaysia SB Security Malaysia SB Total Annual Security Spending Malaysia SB Average Annual Spending On Security-Related Technology by Employee Size and Industry Malaysia SB Security Technologies/Services Penetration Malaysia SB PC-Based Anti-Virus Penetration by Employee Size and Industry Malaysia SB PC-Based Anti-Spam Penetration by Employee Size and Industry Malaysia SB PC-Based Anti- Spyware Penetration by Employee Size and Industry Malaysia SB PC-Based Patch Management Deployment by Employee Size and Industry Malaysia SB PC-Based Security Management Deployment by Employee Size and Industry Malaysia SB Network-Based Firewall Deployment by Employee Size and Industry Malaysia SB VPN Adoption by Employee Size and Industry Malaysia SB Service and Support Malaysia SB Overview of IT Services Spending Malaysia SB Overview of IT-Related Services Spending Malaysia SB Total Share of Enterprises vs. Total Spending on Business Process Outsourcing Malaysia SB Spending for Outsourcing of Business Functions by Employee Size Malaysia SB Technology Management Across Locations Malaysia SB Number of Full-Time IT Service and Support Employees Malaysia SB IT Outsourcing Usage and Providers Malaysia SB Frequency of Purchasing Service & Support Add-On at the Time of Hardware/ Software Purchase Malaysia SB Computing Service and Support (via 3rd-Party Vendors) Spending Overview Malaysia SB Annual Software Support Spending Overview Malaysia SB Average Annual Networking Service and Support Spending by Employee Size Malaysia SB Average Annual Other IT Services Spending per SB by Employee Size and Industry Malaysia PC-Owning SB Channels Malaysia SB Hardware Channel Summary Malaysia SB Overall Market Share and Breakdown by Channel for Recent Computer Purchases Malaysia SB Overall Market Share and Breakdown by Channels Preferred for Future Computer Purchases Malaysia SB Comparison Channels Preferred by Top Preferred PC Brands Malaysia SB Current Channel Market Usage for Printer Purchases Malaysia SB Channel Preferences for Future Printer Purchases Malaysia SB Comparison of Channels Preferred for Top Preferred Printer Brands Malaysia SB Current Channel Market Usage for Server Purchases Malaysia SB Channel Preferences for Future Server Purchases Malaysia SB Comparison of Channels Preferred for Top Preferred Server Brands Malaysia SB Normalized Channel Market Share for Networking Products Purchased in Last 12 Months and Future Preferences Malaysia SB Channel Breakout for Networking Products Purchased in Last 12 Months by Employee Size and Industry Malaysia SB Current Channel Market Usage for Software Purchases Malaysia SB Current Channel Market Usage for Future Software Purchases Malaysia SB Telecommunications Malaysia SB Overview of Telecommunications Spending Malaysia SB Telecommunications Equipment Spending Breakout Malaysia SB Telecommunications Services Spending Breakout Malaysia PC-Owning SB Telecommunications Malaysia SB Average Monthly Telecom Spending per PC SB Malaysia SB Primary Methods of Communication with Suppliers and Customers Malaysia SB Number of Current and Planned Telephone Lines by Employee Size Malaysia SB Local, Long Distance and Wireless Telecom Service Provider Overview Malaysia SB Number of Current and Planned Telephone Equipment by Employee Size Malaysia SB Penetration of Telecommunications Products Malaysia SB Wide Area Networking (WAN) Deployment Overview Malaysia SB Non PC-Owning SB Demographics Malaysia SB: Non PC-Owning SB Demographics - Comparison Across Employee Size Malaysia SB: Non PC-Owning SB Revenues - Comparison Across Employee Size and Industries Malaysia SB: Non PC-Owning SB Typical Distribution of Suppliers and Vendors Malaysia Non PC-Owning SB Attitudes and Decision Making Malaysia Non PC-Owning SB PC Adoption Inhibitors Malaysia Non PC-Owning SB: Influential Factors for PC Adoption Malaysia Non PC-Owning SB: Perception of Information Technologies (IT) Malaysia Non PC-Owning SB: Purchase Preferences Malaysia Non PC-Owning SB Purchase Decision Making: Level of Involvement for IT/Telecom-Related Purchases Malaysia Non PC-Owning SB Impact of Various Information Sources Used for Awareness and Most Trusted Source for IT-Related Products & Services Malaysia Non PC-Owning SB IT Products/ Services Brand Awareness Level Malaysia Non PC-Owning SB Computing Malaysia Non PC-Owning SB Planned Computer Purchases - Next 12 Months - by Employee Size Malaysia Non PC-Owning SB Planned Computer Purchases - Next 12 Months - by Vertical Industry Malaysia Non PC-Owning SB PC Brand Preferences Malaysia Non PC-Owning SB Printer Brand Preferences Malaysia Non PC-Owning SB Channels Malaysia SB Hardware Channel Preference Summary Malaysia SB Overall Market Share and Breakdown by Channels Preferred for Future Computer Purchases Malaysia SB Channel Preferences for Future Printer Purchases Malaysia SB Channel Preferences for Future Server Purchases Malaysia SB Current Channel Market Usage for Future Networking Hardware Purchases Malaysia SB Current Channel Market Usage for Future Software Purchases Malaysia Non PC-Owning SB Telecommunications Malaysia Non PC-Owning SB Average Monthly Telecom Spending Malaysia Non PC-Owning SB Primary Methods of Communication with Suppliers and Customers Malaysia Non PC-Owning SB Number of Current and Planned Telephone Lines by Employee Size Malaysia Non PC-Owning SB Local, Long Distance and Wireless Telecom Service Provider Overview Malaysia Non PC-Owning SB Number of Current and Planned Telephone Equipment by Employee Size Malaysia Non PC-Owning SB Penetration of Telecommunications Products Malaysia SB Appendix Malaysia SB - Channel Partners Definitions Malaysia SB - Acronyms Malaysia SB - Glossary |
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