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2005-2006 Indonesia Small Business Overview and Comprehensive Market Opportunity AssessmentProduct Type: Market Research ReportPublished by: AMI-Partners, Inc. Published: July 2005 Product Code: R149-424 Description Based on AMI's annual survey of small businesses across Indonesia, this study tracks a broad spectrum of issues pertaining to the adoption and usage of information technology and communications (ICT) solutions. AMI-Partners defines small businesses (SBs) as companies that have fewer than 100 employees, are non-residential and non-government organizations, and are not a franchise of a larger corporation.
Products and services covered in this study include established and emerging hardware, software, applications and business process solutions. Also included are such issues as budgets, behaviors, decision influencers, channel preferences, outsourcing, and service/support. Further, the study encompasses detailed firmographics, critically important technology attitudes, and strategic planning priorities. This is one of a continuing series of reports drawn from AMI's proprietary surveys of small and medium businesses in North America, Latin America, Europe and the Asia-Pacific region. AMI's comprehensive data on IT, Internet, e-business and communications investment and usage are presented in a highly actionable, graphical format with go-to-market insights and analysis. Table of Contents Indonesia SB IntroductionIndonesia SB - Definitions by Type of Business Indonesia SB Management Summary Indonesia Market Overview & IT Initiatives Indonesia PC SBs IT/Telecom Spending Overview Indonesia PC SBs Firmographics Overview Indonesia PC SBs Strategic Directions Overview Indonesia PC SBs Computing (Clients) Overview - Computing Hardware Indonesia PC SBs Computing (Clients) Overview - Printing & Printing Supplies Indonesia PC SBs Computing (Clients) Overview - Servers Indonesia PC SBs Software Overview Indonesia PC SBs Software Overview Indonesia PC SBs Networking Overview Indonesia PC SBs Storage Overview Indonesia PC SBs Security Overview Indonesia PC SBs Service and Support Indonesia PC SBs Internet Overview Indonesia PC SBs Internet Overview Indonesia PC SBs Telecommunications Overview Indonesia PC SBs Buying Behaviour Overview Indonesia Non-PC Owning SBs Firmographics Overview Indonesia Non-PC Owning SBs’ Attitudes towards IT Indonesia Non-PC Owning SBs’ Reasons for not Deploying PCs and Influential Factors for Future Purchases Indonesia Non-PC Owning SBs’ Planned PC Spending Indonesia Non-PC Owning SBs’ Buying Behaviour Overview Indonesia Non-PC Owning SBs’ Brand Awareness Level Indonesia Non-PC Owning SBs’ Brand Awareness Level Conclusion Indonesia SB Spending and Penetration Indonesia SB Key Technology Penetration Indonesia SB Market Overview: Expanded Technology Penetration Indonesia SB IT/Telecom Spending Comparisons Indonesia SB IT/Telecom Spending Areas Indonesia SB Methodologies Indonesia SB Survey Process Indonesia SB SMBs Defined Indonesia SB Margin of Error Indonesia SB Sampling Pool by Type of Business Indonesia SB Sampling Pool by Employee Size Indonesia SB Sampling Pool by Geography - 10 Indonesia cities Indonesia SB Demographics Indonesia SB Total Share of Enterprises by Employee Size and Industry Indonesia SB PC Penetration and Breakout of PC SB Market by Employee Size and Vertical Industry Indonesia SB PC-Owning SB Demographics Indonesia SB: Demographics - Comparison Across Employee Size Indonesia SB: Revenues - Comparison Across Employee Size and Industries Indonesia SB Typical Distribution of Suppliers and Vendors Indonesia PC-Owning SB Attitudes and Decision Making Indonesia SB Attitudes: Importance of Hardware and Software Applications Indonesia SB Attitudes: Importance of Connectivity Indonesia SB Attitudes: Importance of Services, Training and Outsourcing Indonesia SB Attitudes: Purchase Preferences Indonesia SB Purchase Decision Making: Level of Involvement for IT/Telecom-Related Purchases Indonesia SB Impact of Various Information Sources Used for Awareness and Most Trusted Source for IT-Related Products & Services Indonesia SB IT Products/ Services Brand Awareness Level Indonesia PC-Owning SB Computing Indonesia SB Overview of Computing Spending Indonesia SB Total and Average Spending on Computing: Computing Hardware, Imaging and Printing, Peripherals and Servers Indonesia PC-Owning SB Computing - Computing Hardware Indonesia SB Year of Initial PC Adoption by Employee Size and Vertical Industry Indonesia SB Primary Reason for Initial PC Purchase Indonesia SB Computer Ownership and Installed Base Indonesia SB Computer Ownership Overview by Employee Size Indonesia SB Computer Ownership Overview by Industry Indonesia SB PC Usage Sharing & Primary Reason Indonesia SB Average Computers Purchased and Total Shipments Indonesia SB Average Desktop Computer Hardware Spend and Average Unit Price by Employee Size and Vertical Industry Indonesia SB Average Notebook Computer Hardware Spend and Average Unit Price by Employee Size and Vertical Industry Indonesia SB Average Handheld Computer Hardware Spend and Average Unit Price by Employee Size and Vertical Industry Indonesia SB Planned Computer Purchases - Next 12 Months - by Employee Size Indonesia SB Trends in Ownership and Preferences of PC Brands Indonesia PC-Owning SB Computing - Imaging and Printing Indonesia SB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals by Employee Size Indonesia SB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals by Industry Indonesia SB Printer Ownership and Installed Base Indonesia SB Current and Planned Printer Overview Indonesia SB Trends in Printer Brands Indonesia SB Software Indonesia SB Overview of Software Spending on Select Categories Indonesia SB Overview of Software Spending on Select Categories Indonesia SB Use of Operating Systems Indonesia SB PC Application Current & Planned Usage Indonesia SB Current vs. Planned Software Applications Usage by Employee Size Indonesia SB Current vs. Planned Software Applications Usage by Vertical Industry Indonesia SB Software (Productivity, OS, Databases, Utilities) Spending Overview Indonesia SB Primary Accounting Method by Employee Size and Vertical Industry Indonesia SB Enterprise Software Deployment by Employee Size Indonesia SB Enterprise Software Deployment by Vertical Industry Indonesia SB ERP/SCM Software Spending Overview Indonesia SB CRM Software Spending Overview Indonesia SB Hosted Applications On-Demand Snapshot by Employee Size and Vertical Industry Indonesia SB Hosted Applications On-Demand Usage and Total Market Spending By Employee Size Indonesia SB Use of Network Operating Systems Indonesia SB Average Annual Networking Infrastructure Software Spending Indonesia SB Frequency and Methods of Software Acquisitions Indonesia SB Internet Indonesia SB Overview of Internet-Related Spending Indonesia SB Overview of Total Internet-Related Spending Indonesia SB Internet-Related Technologies/Services Penetration Indonesia SB Breakout Total Internet-Related Spending and Average Spending Per SB Indonesia SB Total Internet-Related Technology Penetration Indonesia SB Internet - Internet Access Indonesia SB Internet Snapshot by Employee Size Indonesia SB Internet Snapshot by Industry Indonesia SB Leading Internet Service Providers Indonesia SB Current Adoption of High-Speed Access Lines Indonesia SB Internet - Web Sites Indonesia SB Web Site Penetration by Employee Size and Industry Indonesia SB Average Annual and Total Market Spending on Web Sites by Employee Size Indonesia SB Average Annual and Total Market Spending on Web Sites by Industry Indonesia SB e-Commerce Participation Indonesia SB e-Commerce Participation by Employee Size and Industry Indonesia SB Average Annual and Total Market Spending on Intranets by Employee Size and Industry Indonesia SB Intranet Penetration by Employee Size Indonesia SB Intranet Penetration by Industry Indonesia SB Servers and Networking Hardware Indonesia SB Servers Indonesia SB LAN Penetration by Employee Size and Industry Indonesia SB Server-Based Vs. Peer-to-Peer LANs Indonesia SB Server Installed Base Indonesia SB Total Annual LAN Server Spending by Employee Size and Industry Indonesia SB Trends in Server Brands Indonesia SB Networking Hardware Indonesia SB Total Annual Networking Spending Indonesia SB Average Networking-Related Spending per SB by Employee Size and Industry Indonesia SB Number of PCs and Printers Connected to LANs Indonesia SB Wireless LAN Penetration by Employee Size and Industry Indonesia SB Networking Products/Brands Currently Used Indonesia SB Storage Indonesia SB Overview of Storage Spending Indonesia SB Overview of Storage Spending Indonesia SB Storage Technologies Indonesia SB Storage Spending by Technology Indonesia SB Security Indonesia SB Total Annual Security Spending Indonesia SB Average Annual Spending On Security-Related Technology by Employee Size and Industry Indonesia SB Security Technologies/Services Penetration Indonesia SB PC-Based Anti-Virus Penetration by Employee Size and Industry Indonesia SB PC-Based Anti-Spam Penetration by Employee Size and Industry Indonesia SB PC-Based Anti-Spyware Penetration by Employee Size and Industry Indonesia SB PC-Based Patch Management Deployment by Employee Size and Industry Indonesia SB PC-Based Security Management Deployment by Employee Size and Industry Indonesia SB Network-Based Firewall Deployment by Employee Size and Industry Indonesia SB VPN Adoption by Employee Size and Industry Indonesia SB Service and Support Indonesia SB Overview of IT Services Spending Indonesia SB Overview of IT-Related Services Spending Indonesia SB Total Share of Enterprises vs. Total Spending on Business Process Outsourcing Indonesia SB Spending for Outsourcing of Business Functions by Employee Size Indonesia SB Technology Management Across Locations Indonesia SB Number of Full-Time IT Service and Support Employees Indonesia SB IT Outsourcing Usage and Providers Indonesia SB Frequency of Purchasing Service & Support Add-On at the Time of Hardware/ Software Purchase Indonesia SB Computing Service and Support (via 3rd-Party Vendors) Spending Overview Indonesia SB Annual Software Support Spending Overview Indonesia SB Average Annual Networking Service and Support Spending by Employee Size Indonesia SB Average Annual Other IT Services Spending per SB by Employee Size and Industry Indonesia PC-Owning SB Channels Indonesia SB Hardware Channel Summary Indonesia SB Overall Market Share and Breakdown by Channel for Recent Computer Purchases Indonesia SB Overall Market Share and Breakdown by Channels Preferred for Future Computer Purchases Indonesia SB Comparison Channels Preferred by Top Preferred PC Brands Indonesia SB Current Channel Market Usage for Printer Purchases Indonesia SB Channel Preferences for Future Printer Purchases Indonesia SB Comparison of Channels Preferred for Top Preferred Printer Brands Indonesia SB Current Channel Market Usage for Server Purchases Indonesia SB Channel Preferences for Future Server Purchases Indonesia SB Comparison of Channels Preferred for Top Preferred Server Brands Indonesia SB Normalized Channel Market Share for Networking Products Purchased in Last 12 Months and Future Preferences Indonesia SB Channel Breakout for Networking Products Purchased in Last 12 Months by Employee Size and Industry Indonesia SB Current Channel Market Usage for Software Purchases Indonesia SB Current Channel Market Usage for Future Software Purchases Indonesia SB Telecommunications Indonesia SB Overview of Telecommunications Spending Indonesia SB Telecommunications Equipment Spending Breakout Indonesia SB Telecommunications Services Spending Breakout Indonesia PC-Owning SB Telecommunications Indonesia SB Average Annual Telecom Spending per PC SB Indonesia SB Primary Methods of Communication with Suppliers and Customers Indonesia SB Number of Current and Planned Telephone Lines by Employee Size Indonesia SB Local, Long Distance and Wireless Telecom Service Provider Overview Indonesia SB Number of Current and Planned Telephone Equipment by Employee Size Indonesia SB Penetration of Telecommunications Products Indonesia SB Wide Area Networking (WAN) Deployment Overview Indonesia Non PC-Owning SBs Indonesia SB - Breakout of Non PC-Owning SB by Employee Size and Vertical Industry Indonesia SB Non PC-Owning SB Demographics Indonesia SB: Non PC-Owning SB Demographics - Comparison Across Employee Size Indonesia SB: Non PC-Owning SB Revenues - Comparison Across Employee Size and Industries Indonesia SB: Non PC-Owning SB Typical Distribution of Suppliers and Vendors Indonesia Non PC-Owning SB Attitudes and Decision Making Indonesia Non PC-Owning SB PC Adoption Inhibitors Indonesia Non PC-Owning SB: Influential Factors for PC Adoption Indonesia Non PC-Owning SB: Perception of Information Technologies (IT) Indonesia Non PC-Owning SB: Purchase Preferences Indonesia Non PC-Owning SB Purchase Decision Making: Level of Involvement for IT/Telecom-Related Purchases Indonesia Non PC-Owning SB Impact of Various Information Sources Used for Awareness and Most Trusted Source for IT-Related Products & Services Indonesia Non PC-Owning SB IT Products/ Services Brand Awareness Level Indonesia Non PC-Owning SB Computing Indonesia Non PC-Owning SB Planned Computer Purchases - Next 12 Months - by Employee Size Indonesia Non PC-Owning SB Planned Computer Purchases - Next 12 Months - by Vertical Industry Indonesia Non PC-Owning SB PC Brand Preferences Indonesia Non PC-Owning SB Printer Brand Preferences Indonesia Non PC-Owning SB Channels Indonesia SB Hardware Channel Preference Summary Indonesia SB Overall Market Share and Breakdown by Channels Preferred for Future Computer Purchases Indonesia SB Channel Preferences for Future Printer Purchases Indonesia SB Channel Preferences for Future Server Purchases Indonesia SB Channel Preferences for Future Networking Purchases Indonesia SB Current Channel Market Usage for Future Software Purchases Indonesia Non PC-Owning SB Telecommunications Indonesia Non PC-Owning SB Average Annual Telecom Spending Indonesia Non PC-Owning SB Primary Methods of Communication with Suppliers and Customers Indonesia Non PC-Owning SB Number of Current and Planned Telephone Lines by Employee Size Indonesia Non PC-Owning SB Local, Long Distance and Wireless Telecom Service Provider Overview Indonesia Non PC-Owning SB Number of Current and Planned Telephone Equipment by Employee Size Indonesia Non PC-Owning SB Penetration of Telecommunications Products Indonesia SB Appendix Indonesia SB - Channel Partners Definitions Indonesia SB - Acronyms Indonesia SB - Glossary |
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