Product Type: Market Research Report
Published by: Access Markets International Partners
Published: February 2006
Product Code: R149-446Description This report examines U.S. SMB adoption of key business solutions, including customer relationship management (CRM), enterprise resource planning (ERP), accounting and other business applications. AMI-Partners defines small businesses (SBs) as companies that have 1 to 99 employees, and medium businesses (MBs) as companies that have 100 to 999 employees. Both SBs and MBs must also be non-residential and non-governmental organizations, and not a franchise of a larger corporation. Based on proprietary research with more than 1,000 SMBs, the study:
- Analyzes SMB customers' current adoption and future plans in the U.S. business software market for accounting, ERP and CRM solutions;
- Examines related trends such as Internet-related technologies and solutions, software-as-services/hosted applications and IT and business process outsourcing services;
- Highlights industry dynamics, including the competitive landscape, and the role of the channel;
- Provides relevant background demographics;
- Provides an Executive Summary.
AMI-Partners' Market Overview reports are presented in a highly actionable, graphical format with go-to-market insights and analysis.Table of Contents
- Section 1 - Executive Summary
- U.S.SMB Business Applications Market SMB Customers’ Applications and Solutions Focus and Requirements
- U.S. SMB Business Applications Market SMB Drivers and Inhibitors
- U.S. SMB Business Applications Market - Managing More with Less
- U.S. SMB Business Applications Market - Accounting Profile
- U.S. SMB Business Applications Market - ERP/SCM Profile
- U.S. SMB Business Applications Market - CRM/SFA Profile
- U.S. SMB Business Applications Market - Aggregate SW Usage and Spending
- U.S. SMB Business Applications Market - Internet-Related Technologies and Services
- U.S. SMB Business Applications Market - Current Adoption and Plans for SaS and Hosted Applications
- U.S. SMB Business Applications Market Drivers and Inhibitors for SaS and Hosting Adoption
- U.S. SMB Business Applications Market Small Business Solutions Market - Heating Up
- U.S. SMB Business Applications Market - The MB Solutions Battleground
- U.S. SMB Business Applications Market Neart Term Vendor Outlook
- U.S. SMB Business Applications Market Critical Dynamics Affecting Five Year Competitive Outlook
- U.S. SMB Business Applications Market Battle to Build Solutions Ecosystems
- U.S. SMB Business Applications Market - CRM Software Market Outlook
- U.S. SMB Business Applications Market - ERP SW Market Outlook
- U.S. SMB Business Applications Market - Hosted Application Market Outlook
- Section 2 Study Goals and Methodology
- Study Goals and Objectives
- AMI U.S. SMB Definitions
- AMI Business Definition and Sampling Pool by Company Size
- AMI Business Definition by Vertical Industry
- U.S. Sampling Pool by Vertical Industry
- Section 3 - Attitudes and Dynamics: SW and Related Areas
- Importance of SW Applications and Services to U.S. SMBs
- Importance of Services, Training and Outsourcing to U.S. SMBs
- U.S. SMB SW and Services Spending as a Percentage of Total IT Spending
- U.S. SMB SW Spending by SW Category
- U.S. SMB Total Internet - Related Spending and Average Spending Per Business
- U.S. SB Internet Snapshot by employee Size
- U.S. MB Internet Snapshot by Industry
- U.S. SMB Top Ten Internet Applications Currently Used
- U.S. SMB: Key Technology Penetration Metrics
- U.S. SMB Adoption of Database Software
- U.S. SMB Adoption of Middleware Software
- Section 4 - Accounting Adoption and Trends
- U.S. SMB True Accounting SW Usage
- U.S. SMB Accounting Solutions Top 5 Brands (Including MS Excel and Other)
- U.S. SMB Accounting Solutions Top 5 Brands (Excluding MS Excel and Other)
- U.S. SMB Average Accounting SW Purchase and Implementation Spending
- U.S. SMB Accounting SW Forecast by Employee Size
- Section 5 - Enterprise SW, ERP/SCM and CRM/SFA, Adoption and Trends
- U.S. SMB Enterprise Software - An Overview
- U.S. SMB CRM/SFA and ERP/SCM Average Annual Recurring Spending
- U.S. SMB Enterprise SW Adoption Forecast - 2005-2009
- U.S. SMB CRM/SFA Usage - An Overview
- U.S. SMB CRM Penetration and Use
- U.S. MB Enterprise Software: CRM Snapshot by Employee Size
- U.S. SMB ERP/SCM Usage - An Overview
- U.S. SB ERP/SCM Solutions Brands By Business Size
- U.S. MB ERP/SCM Solutions Brands By Business Size
- U.S. MB Enterprise Software: ERP/SCM Snapshot by Employee Size
- U.S. SMB Enterprise Software Spending Forecast - 2005-2009
- Section 6 - SAS, Application Hosting and Outsourcing Adoption and Trends
- U.S. SMB SaS and Hosted Application Adoption Trends
- U.S. SMB Sas and Hosted Applications Adoption Spending
- U.S. SMB Current and Planned SaS and Hosted Applications by Solution Area
- U.S. SMB SaS and Hosted Application Market Outlook
- U.S. SMBs IT Outsourcing Penetration
- U.S. SMB Outsourcing of Business Functions
- U.S. SMB Spending for Outsourced Business Functions by Employee Size
- U.S. SMB Spending for Offshore Business Services Outsourcing
- Section 7 - Software Buying Preferences and Spending
- U.S. SMB Channel Market Usage Summary for Software Purchase
- U.S. SMB Current Channel Market Usage for Software Purchases by Type of Software
- U.S. SMB Software Channel Usage - Employee Size
- U.S. SMB Software Channel Usage - Vertical Industries
- U.S. SMB Frequency and Methods of PC Software Acquisitions
- U.S. SMB Methods of Acquiring and Using Various Applications Software Packages
- Section 8 - Background Demographics
- U.S. SMB Business by Employee Size and Industry
- U.S. SMB Annual Revenues
- U.S. Business Demographic Summary
- U.S. SMB Technology Management Across Location
- U.S. SMB Full-Time Internal IT Staff
- Total 2005-2006 IT Spending by U.S. SMB Market Sectors
- U.S. SMB Purchase Decision Making: Level of Involvement for IT/Telecom-Related Purchases
- U.S. SMB Desktop Operating System Usage and Plans
- U.S. SMB Operating System Market Share
- U.S. SMB OS and NOS Usage and Non-OEM Upgrades
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