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2005-2006 Canada Small Business IT Adoption-Based Segmentation Strategic Overview and Topline Assessment

Product Type: Market Research Report
Published by: Access Markets International Partners
Published: October 2006
Product Code: R149-456
Description
This report provides a management summary of AMI's 2005-2006 Canada Small Business IT Adoption-Based Segmentation.

AMI-Partners defines small businesses (SBs) as companies that have fewer than 100 employees, are non-residential and non-governmental organizations, and are not a franchise of a larger corporation. Small businesses span the demographic horizon, with a high degree of variability in terms of employee size, vertical market affiliation, geographic location, and business processes. In order to fully understand this complex yet rewarding market, a segment-based approach is required - one that facilitates the targeting of specific segments by focusing on their IT-adoption-based characteristics.

AMI-Partners' long-term experience in analyzing small business market behavior has proven that the most actionable and distinguishable method of segmenting the SB market is by IT adoption. This is defined as a business's propensity to adopt, or absorb, IT solutions as a means to grow and manage the enterprise. High adopters of IT are those who embrace more advanced solutions (LAN, e-commerce, mobile PCs, servers, etc.), while low adopters are those who resist, or do not express a need (whether real or perceived) for more sophisticated IT products and services. By segmenting the SB market using an IT-adoption algorithm, AMI-Partners is able to accurately profile businesses across a spectrum of attributes, including business characteristics, decision making, attitudes, business processes, and IT usage - leading to actionable go-to-market strategy development. This report includes a comprehensive section on methodology that provides additional details regarding AMI's data collection and segmentation practices.

Reference is made in the report to four distinct groups within the segmentation, called tiers, ranging from the highest IT adopters (tier 1), to the lowest adopters (tier 4). These four distinct segments are designated AMI Tier 1 SBs (Enterprise Adopters), AMI Tier 2 SBs (Early Adopters), AMI Tier 3 SBs (Value Adopters), and AMI Tier 4 SBs (Need-Help Adopters).

Based on proprietary surveys of small businesses in the United States, Europe, Asia-Pacific and Latin America, AMI-Partners' segmentation reports are presented in a highly actionable, graphical format with go-to-market insights and analysis. For more information, use the "Contact Us" option on the navigation bar above, or call us directly.
Table of Contents

Canada SB Introduction

Canada SB Segmentation Introduction

AMI-Partners’ Market Segmentation Theory

Management Summary

Actionable AMI Segmentation

AMI-Partners SB & MB Segmentation Methodology

Canada SB Distribution of SBs by Segment

Canada SB IT Spending Ratio

Firmographic Profile

Technology Environmental by Segment

Decision Making and Touch Points by Segment

Marketing Strategy Implications

SMB Segments: IT Mindset & Purchase Process Implications

Canada SB IT/Telecom Spending Comparisons

IT Spending and Penetration/ IT Budgets

Canada SB Key Technology Penetration

Canada SB Average Annual Spending Per Business by Segment

Canada SB Employee Demographics - Comparison Across Employee Size

Canada SB Company Demographics - Comparison Across Employee Size

Canada SB Revenues - Comparison Across Employee Size

Canada SB Attitudes Pertaining to Business Process and Technology

Canada SB Decision Making Dynamics and Preference

Canada SB Methodologies and Definitions

Canada SB Survey Process

Canada SB SMBs Defined

Canada SB Margin of Error

Canada SB Sampling Pool by Type of Business

Segmentation Methodology Overview

Canada SB - Definitions by Type of Business

Canada SB Demographics

Canada SB Total Share of PC Enterprises by Segment

Canada SB Decision Making

Canada SB Purchase Decision Making: Level of Involvement for IT/Telecom-Related Purchases

Canada SB Impact of Various Information Sources Used for Awareness and Information Gathering for IT-Related Products & Services

Canada SB Computing

Canada SB Overview of Computing-Related Spending

Canada SB Computing-Related Penetration and Average Annual Spending

Canada SB Computing - Computing Hardware (Clients)

Canada SB Computer Ownership and Installed Base

Canada SB Computer Shipments (Purchased Last 12 Months)

Canada SB Average Computers Purchased and Total Shipments

Canada SB Trends in Ownership of Desktop PC Brands

Canada SB Trends in Ownership of Portable PC Brands

Canada SB Planned Computer Purchases - Next 12 Months

Canada SB Computing - Imaging and Printing

Canada SB Printer Ownership and Installed Base

Canada SB Average Annual and Total Market Spending on Printers, Printer Supplies and Peripherals

Canada SB Current and Planned Printer Overview

Canada SB Trends in Printer Brands

Canada SB Software

Canada SB Overview of Software Spending

Canada SB Trends in Use of PC Operating Systems

Canada SB Productivity Suite Usage

Canada SB Current vs. Planned Software Applications Usage

Canada SB Software (Productivity, OS, Databases, Utilities) Spending Overview

Canada SB Accounting Software Snapshot

Canada SB Enterprise Software: ERP/SCM Snapshot

Canada SB Enterprise Software: CRM Snapshot

Canada SB Hosted Applications On- Demand Snapshot

Canada SB Hosted Applications On-Demand Usage and Total Market Spending By Employee Size

Canada SB Trends in Use of Network Operating Systems

Canada SB Software Applications Bundled with New PC purchases.

Canada SB Methods of Software Acquisitions

Canada SB Servers and Networking Hardware

Canada SB Servers

Canada SB LAN and Server Penetration

Canada SB Server Installed Base

Canada SB Average Annual LAN Server Spending

Canada SB Server Brands Overview

Canada SB Networking Hardware

Canada SB Overview of Networking Hardware Spending

Canada SB Average Annual Networking-Related Spending per SB

Canada SB Wireless LAN Penetration by Employee Size and Industry

Canada SB Storage

Canada SB Overview of Storage Spending

Canada SB Storage Technologies: Data Storage and Back-up Solutions

Canada SB Storage Technologies: Network Storage Products/ Solutions

Canada SB Average Annual Storage Spending

Canada SB Current Data Storage Brands

Canada SB Security

Canada SB Overview of Security Spending

Canada SB Security Technologies/Services Penetration

Canada SB Average Annual Security Components Spending

Canada SB PC-Based Security Software Penetration

Canada SB PC-Based Firewall Penetration

Canada SB Network-Based Firewall Deployment

Canada SB Service and Support

Canada SB Overview of Service and Support Spending

Canada SB Outsourcing of Business Services

Canada SB Technology Management Across Locations

Canada SB Computing Service and Support (via 3rd-Party Vendors) Spending Overview

Canada SB Average Annual Networking Service and Support Spending

Canada SB Channels

Canada SB Channel Summary

Canada SB Overall Market Share and Breakdown by Channel for Recent Computer Purchases

Canada SB Current Channel Market Usage for Printer Purchases

Canada SB Channel Breakout for Software Purchases: Productivity/Utilities and Finance/Accounting

Canada SB Channel Breakout for Software Purchases: Business Process Automation & Industry Specific Applications

Canada SB Channels for Networking Products Purchased in the Last 12 Months

Canada SB Channel Breakout for Direct from Manufacturer by Employee Size

Canada SB Internet

Canada SB Overview of Internet-Related Spending

Canada SB Average Annual Internet-Related Spending Per SB

Canada SB Internet-Related Technologies/Services Penetration

Canada SB Internet - Internet Access

Canada SB Internet Snapshot

Canada SB Leading Internet Service Providers

Canada SB Current Adoption of High-Speed Access Lines

Canada SB Current and Planned Applications and Business Processes Used Via the Internet

Canada SB Internet - Web Sites

Canada SB Web Site Penetration

Canada SB Total Market Spending on Web Sites

Canada SB Penetration of e-Commerce Sites

Canada SB Intranet Overview

Canada SB Telecommunications

Canada SB Overview of Telecommunications Spending

Canada SB Telecommunications-Related Technologies/Services Penetration

Canada SB Average Monthly Telecom Spending per PC SB

Canada SB Number of Telephone Lines

Canada SB Local and Long Distance Telecom Service Provider Overview

Canada SB Telephone Systems


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