Product Type: Market Research Report
Published by: AMI-Partners, Inc.
Published: April 2009
Product Code: R149-490Description This report addresses the SMB IT services market in North America from several key viewpoints: overall market opportunity/outlook, product/services adoption trends and drivers, usage behavior and brand preferences, purchase channels, and decision making.
This report offers service providers, vendors and marketers a clear understanding of how the SMB market has been impacted by business concerns today, coupled with the current economic environment and future prospects.
The study provides detailed analysis of:
- How has the economic downturn affected the SMBs in terms of ICT purchases
- Evolution of SMBs’ mindset and IT preferences
- Measures to successfully target SMBs in this environment
- IT services classifications -- overview
- Market size and opportunity
Table of Contents - Introduction & Notes
- Executive Summary
- SMB Trends and Implications
- SMB Trends and Implications
- Evolution of Attitudes and Products for SMBs
- IT Services - Classification by Categories
- Executive Summary - Market Size and Opportunity
- IT Services Usage Behavior, Adoption trends, Spending Patterns, Drivers and Attitudes
- Strategic Importance of IT Services
- Managed Services
- MSP Industry - Overview
- Most Popular MSP Services
- North America SMB - Managed On Premises
- North America SMB - Remotely Managed IT Services Usage
- North America SMB - Managed On Premises
- North America SMB - Remotely Managed IT Services Usage
- North America SMB Business Challenges - of RIM services users
- North America SMB Managed IT Services Adoption Levels
- U.S. SMB IT Services Spending Patterns
- Canada SMB IT Services Spending Patterns
- North America SMB IT Services Market Opportunity and Outlook
- NA SMB Outsourced IT Services Spending Changes and Reasons for Not Outsourcing
- NA SMB Offshore Outsourcing of IT Services
- NA SMB IT Services Providers
- Purchase Channels, Purchase Decision Making, Informational Media Usage and Business Issues Driven Messages
- NA SMB IT Services Channels Used
- U.S.SMB Channel Partners - Currently Offered Managed Services
- U.S.SMB Channel Partners Level of Interest Who are Not Currently Offered and Types of Managed Service Offerings
- U.S. SMB CPs Managed Services Customers and Revenues
- U.S. SMB IT Decision Making Process and Influencers
- Canada SMB IT Decision Making Process and Influencers
- North America SMB Information Sources for Purchase Decision Making
- Market Opportunity and Outlook in a Challenging Economic Environment
- North America SMB - Number of Firms by Employee Size
- North America SMB - Number of Firms by Vertical Industry
- North America SMB - Key Firmographic Indicators
- North America SMB - Key IT Services Indicators
- North America SMB - Average Annual Revenues and Growth
- U.S. SMB Business Conditions Concern About Impact of Economy on Business
- U.S. SMB IT Services Usage in Last 3 Months and Potential Usage
- U.S. SMB Business Conditions Effects of Economy on Business Over Last 3 Months
- U.S. SMB Business Conditions Next 3 Months Business Conditions Outlook
- U.S. SMB Staffing and Business Locations Cost Cutting Measures
- Appendix
- Legends and Definitions
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