2008-09 U.S. Small and Medium Business Applications & Solutions Market Overview:

2008-09 U.S. Small and Medium Business Applications & Solutions Market Overview

Product Type: Market Research Report
Published by: AMI-Partners, Inc.
Published: December 2008
Product Code: R149-526

Description

With SMBs growing needs to automate their business processes and to meet regulatory compliance, opportunities abound for business solutions providers. While U.S. SMB adoption of business solutions is growing, however, the market is very diverse. It is also extremely competitive, with a multitude of vendors seizing on the SMB opportunity. Vendors must accurately assess current and future market trends in the business solutions space-and connect the dots to related developments in adjacent technology and business areas-to develop the strategies and offerings that will enable them to gain SMB market share.

This report arms vendors with this critical information.

What does the U.S. SMB landscape for business applications solutions look like now, and how is it evolving?
What are the hottest opportunities for growth, and what do you need to do to gain market share in a highly fragmented and underserved SMB market?

Based on AMI's 2007-2008 U.S. Small and Medium Business end-user surveys, the report supplies in-depth information, broken out by employee size (1-4, 5-9, 10-19, 20-49, 50-99, 100-249, 250-499, and 500-999) and vertical industries (AMTUC, Manufacturing, Wholesale, retail, FIRE, Professional Business Services and Other Services) for SMB adoption, plans, spending forecasts, drivers and inhibitors, channels and more for the following:

Accounting solutions
ERP solutions
CRM solutions
Hosted/Software as a Service (SaaS)
PC and Network Operating Systems

The report also examines key related trends, including: SMB demographics and attitudes, adoption and future plans for Internet-related technologies, and IT and business process outsourcing services.

Table of Contents

2008 U.S. SMB Applications & Solutions Market Overview and Assessment - Executive Summary
Executive Summary: U.S. SMB Market Sizing
Executive Summary: U.S. Software Spending
U.S. SMB Software Spending on Select Categories
Executive Summary: U.S. SB Market Snapshot
Executive Summary: U.S. MB Market Snapshot
U.S. SMBs Are Managing More Complexity…
…With Limited Resources
U.S. SMB IT Adoption Process
Executive Summary: U.S. SMB Accounting Profile
Executive Summary: U.S. SMB ERP Profile
Executive Summary: U.S. SMB CRM Profile
Executive Summary: U.S. SMB Hosted/SaaS Profile
Executive Summary: U.S. SMB Accounting Software Forecast
Executive Summary: U.S. SMB CRM Forecast
Executive Summary: U.S. SMB ERP Market Forecast
Executive Summary: U.S. SMB Hosted/SaaS Solutions Forecast
Executive Summary: U.S. SMB Hosted/SaaS Solutions Forecast
Executive Summary: U.S. SMB Software Channels, Technology Awareness and Media Influence Profile
Executive Summary: U.S. SMB Internet Profile
Executive Summary: U.S. SMB Services Profile
2008 U.S. SMB Applications & Solutions Market Overview and Assessment - Study Goals and Methodology
Study Goals and Objectives
AMI U.S. SMB Definitions
AMI Business Definition and Sampling Pool by Company Size - AMI 2007 U.S. SMB Tracking Surveys
AMI Business Definition by Vertical Industry
U.S. SMB Sampling Pool by Vertical Industry
2008 U.S. SMB Applications & Solutions Market Overview and Assessment
U.S. SMB Owner Demographic Profile
U.S. SMB Employee & Company Demographic Overview
U.S. SMB Average Annual Revenues and Growth, Revenue Generation by Customer Type/Location/Supplier Type
U.S. SMB Survey Respondent Psychographic Profile
2008 U.S. SMB Applications & Solutions Market Overview and Assessment - SMB Software Overall, Trends and Dynamics
U.S. SMB Current/Planned Packaged Applications Usage
U.S. SMB Current SaaS Applications Usage
U.S. SB Attitudes: Strategic Importance of Various Technology Areas During the Next 12 Months
U.S. MB Attitudes: Strategic Importance of Various Technology - Related Areas During the Next 12 Months
U.S. SMB Attitudes: Issues Hindering Business Growth
U.S. SB Technology Awareness Level
U.S. MB Technology Awareness Level
2008 U.S. SMB Applications & Solutions Market Overview and Assessment - Accounting Adoption and Trends
U.S. SB Accounting Overview
U.S. SB Accounting by Employee Size
U.S. SB Primary Accounting by Industry
U.S. MB Accounting Overview
U.S. MB Accounting by Employee Size
U.S. MB Accounting by Industry
Top 10 SMB Accounting Software Brands
U.S. SMB Accounting Software Forecast by Employee Size
2008 U.S. SMB Applications & Solutions Market Overview and Assessment - ERP Adoption and Trends
U.S. SB ERP/SCM Overview
U.S. SB ERP/SCM by Employee Size
U.S. SB ERP/SCM by Industry
U.S. MB ERP/SCM Overview
U.S. MB ERP/SCM by Employee Size
U.S. MB ERP/SCM by Vertical Industry
Top 10 SMB ERP/SCM Brands
U.S. SMB ERP Forecast by Employee Size
Total SMB U.S. ERP Software Spending (SaaS vs. Packaged)
2008 U.S. SMB Applications & Solutions Market Overview and Assessment - CRM Adoption and Trends
U.S. SB CRM Overview
U.S. SB CRM by Employee Size
U.S. SB CRM by Industry
U.S. MB CRM Overview
U.S. MB CRM by Employee Size
U.S. MB CRM by Industry
Top 10 SMB CRM Brands
U.S. SMB CRM Forecast by Employee Size
Total SMB U.S. CRM Software Spending (SaaS vs. Packaged)
2008 U.S. SMB Applications & Solutions Market Overview and Assessment - Hosted/Software as a Service (SaaS) Applications Trends
U.S. SB Hosted/On-Demand Applications Overview
U.S. SB Hosted/ On-Demand Applications by Employee Size
U.S. SB Hosted/ On-Demand Applications by Industry
U.S. MB Hosted/ On-Demand Applications Overview
U.S. MB Hosted/ On-Demand Applications by Employee Size
U.S. MB Hosted/ On-Demand Applications by Industry
2008 U.S. SMB Applications & Solutions Market Overview and Assessment - Software Buying, Influences, Preferences and Spending
U.S. SMB Purchase Preferences and Processes
U.S. SMB Financing Products and Services Purchases
U.S. SMB Decision Making: IT-Related Products & Services
U.S. SMB Awareness: Impact of Various Information Sources
U.S. SMB Opinion Poll: Excellence Ratings for Software and Online Services Brands
U.S. SMB Software Upgrade Drivers
U.S. SMBs: Time to Return on Business Solutions
U.S. SMB Software Channel Usage Summary
U.S. SMB Channels: Software Purchases by Channel Type
U.S. SMB Channels: Software Purchases by Channel Type
U.S. SB Methods of Acquiring PC Software
U.S. MB Methods of Acquiring PC Software
2008 U.S. SMB Applications & Solutions Market Overview and Assessment - Related Trends Internet and E-commerce Usage
U.S. SMB Current Adoption of High-Speed Access Overview
U.S. SMB Participation in Electronic Marketplaces & Top Web Sites
U.S. SMB Web Site Overview
U.S. SMB Online Marketing Tools Adoption and Back-Office Web Site Integration
U.S. SMB e-Commerce Overview
U.S. SMB e-Commerce Transaction Types and Revenues
U.S. SMB Intranet Penetration and Spending
U.S. SMB Migration from Desktop to Notebook PC
U.S. SMB PDA Usage, Brands and Mobile Services
2008 U.S. SMB Applications & Solutions Market Overview and Assessment - Related Trends, IT and Business, Process Outsourcing Services
U.S. SMB IT Services Spending
U.S. SB Technology Management
U.S. MB Technology Management
U.S. SMB Sources for PC Service & Support Related Needs
U.S. SMB Managed IT Services
U.S. SB Usage and Spending on Select IT-Related Services
U.S. MB Usage and Spending on Select IT-Related Services
U.S. SB Outsourced Business Services Overview
U.S. MB Outsourced Business Services Overview
U.S. SB Payroll Processing Overview
U.S. MB Payroll Processing Overview
2008 U.S. SMB Applications & Solutions Market Overview and Assessment - Related Trends, PC Operating Systems and Personal Productivity Applications
U.S. SB Trends PC Operating Systems by Employee Size
U.S. MB Trends PC Operating Systems by Employee Size
U.S. SMB Trends in PC Operating Systems & Upgrade Plans
U.S. SB Productivity Software Usage by Employee Size
U.S. MB Productivity Software Usage by Employee Size
2008 U.S. SMB Applications & Solutions Market Overview and Assessment - Related Trends, Penetration and Installed Base of PC LAN, Server and Infrastructure Software
U.S. SMB LAN Penetration
U.S. SMB Server Penetration
U.S. SMB Trends in Network Operating Systems Usage
U.S. SMB Database, Business Intelligence Software and Middleware Solutions
U.S. SMB Database, Business Intelligence Software and Middleware Solutions
U.S. SMB Typical Dedicated Server Workloads
2008 U.S. SMB Applications & Solutions Market Overview and Assessment - Appendix
Acronyms
Glossary
U.S. SB - Channel Partners Definitions

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