At Risk SMBs: Which Phone System Vendors’ Customers Are Most Disloyal or At

At Risk SMBs: Which Phone System Vendors’ Customers Are Most Disloyal or At Risk to Adopt Hosted VoIP?

Product Type: Market Research Report
Published by: AMI-Partners, Inc.
Published: June 2009
Product Code: R149-536

Description

This report provides an overview of “at-risk” telecom equipment customers. AMI defines “at-risk” customers as those that identify themselves as either disloyal to a specific phone system vendor, or those that plan to switch to hosted VoIP in the next 12 months.

Phone system vendors such as Avaya, Panasonic, Nortel, NEC, Toshiba, and Mitel are examined in relation to how many “at-risk” firms are currently using their products. A profile of “at-risk” firms is also examined.

Finally, the report also highlights how a segmented view of the market can help vendors determine how and when to take actions aimed at saving “at-risk” accounts.

Table of Contents

REPORT OVERVIEW
INTRODUCTION
MARKET SIZE
RANKING OF THE MOST “AT RISK” TELEPHONE EQUIPMENT BRANDS
PROFILE OF AN “AT-RISK” SMB
CONCLUSION - DEPLOYING PREDICTIVE MODELS

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