Product Type: Market Research Report
Published by: AMI-Partners, Inc.
Published: July 2009
Product Code: R149-556Description This report focuses on the IT services opportunity among I small and medium businesses in the developed APAC countries of Australia, Korea and Japan. Findings are based on internal studies conducted by AMI:
- Over 1600 interviews were completed among SBs and MBs in these countries
- A new service launched in December 2008 to monitor SMBs’ business/technology spending, expectations on a quarterly basis in response to the changing economy
- Market sizing data are based on AMI’s latest Global Model database (GM), released in January 2009.
Additionally used was secondary research including web/internet, industry events & vendor briefings.
Table of Contents - Executive Summary
- SMB Trends and Implications
- Evolution of Attitudes and Products for SMBs
- IT Services - Classification by Categories
- Executive Summary
- IT Services Usage Behavior, Adoption trends, Spending Patterns, Drivers and Attitudes
- Strategic Importance of IT Services
- Managed Services
- MSP Industry - Overview
- Most Popular MSP Services
- Remote Infrastructure Management Services
- Japan SMB Managed On Premises - IT Services Usage by Employee Size
- Australia SMB Managed On Premises - IT Services Usage by Employee Size
- Korea SMB Managed On Premises - IT Services Usage by Employee Size
- Japan SMB Remotely Managed IT Services Usage by Employee Size
- Australia SMB Remotely Managed IT Services Usage by Employee Size
- Korea SMB Remotely Managed IT Services Usage by Employee Size
- Developed APAC SMB Managed On Premises - IT Services Usage by Vertical Industry
- Developed APAC SMB Remotely Managed IT Services Usage by Vertical Industry
- Developed APAC SMB Managed IT Services Adoption Levels
- Developed APAC SMB Business Challenges - of RIM services users
- Japan SMB IT Services Spending Patterns
- Australia SMB IT Services Spending Patterns
- Korea SMB IT Services Spending Patterns
- Developed APAC SMB IT Services Market Opportunity and Outlook
- Japan SMB Outsourced IT Services Spending Changes and Reasons for Not Outsourcing
- Australia SMB Outsourced IT Services Spending Changes and Reasons for Not Outsourcing
- Korea SMB Outsourced IT Services Spending Changes and Reasons for Not Outsourcing
- Developed APAC SMB Offshore Outsourcing of IT Services
- Developed APAC SMB IT Services Providers
- Purchase Channels, Purchase Decision Making, Informational Media Usage and Business Issues Driven Messages
- Japan SMB IT Services Channels Used
- Australia SMB IT Services Channels Used
- Korea SMB IT Services Channels Used
- Japan SMB IT Decision Making Process and Influencers
- Australia SMB IT Decision Making Process and Influencers
- Korea SMB IT Decision Making Process and Influencers
- Developed APAC SMB Information Sources for Purchase Decision Making
- Market Opportunity and Outlook in a Challenging Economic Environment
- Developed APAC SMB Number of Firms by Employee Size
- Developed APAC SMB Number of Firms by Vertical Industry
- Developed APAC SMB Key Firmographic Indicators
- Developed APAC SMB Key IT Services Indicators
- Developed APAC SMB Average Annual Revenues and Growth
- Appendix
- Legends and Definitions
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