Product Type: Market Research Report
Published by: Business Insights
Published: January 2000
Product Code: R162-104Description This report examines the changing landscape for the electronic delivery of retail banking services. eBanking is viewed as a crucial progression by retail banks across Europe. The need to keep up with competitors, retain existing customers and attract new ones remains the key focus for banks in 2000. Buy this report NOW to: Evaluate your present and future customer demands. Clarify the short and long-term benefits of providing eBanking to your customers. Recognize the increasing demand for integrating eBanking solutions.Table of Contents Executive Summary
- Introduction and key findings
- European eBanking customers
- Internet banking
- Internet banking customers as a proportion of the retail banking population
- iTV banking
- Mobile phone banking
- eBanking technology expenditure
- Major trends in European eBanking strategy
Chapter 1 Catalyst
- Report catalyst
- Report audience and benefits
- Report structure
Chapter 2 Marketplace
- eBanking explained
- Why are banks moving online?
- Drivers for implementing eBanking solutions
- Short-term benefits
- Mid-term opportunities
- Long-term potential
- Ongoing benefits - the power of brand
- Impact on other distribution channels
- The branch
- Telephone banking
- Wider eCommerce strategies
- The decision-making process
- The return on investment (ROI) considerations for banks
- Costs involved
- Benefits anticipated
- The developing eBanking marketplace
- Emergence of new financial services organizations
- Differentiation in the eBanking marketplace
- Emergence of new access devices
- iTV banking
- Mobile phone banking
- mBanking products and services
- Multi-access device strategy
- eBanking technology
- Internet banking infrastructure
- Overview of an eBanking system
- First-generation Internet banking systems are feeling the strain
- Security - simmering beneath the surface
- Next generation eBanking applications
- Personalization - putting the intimacy in eBanking
- Financial management applications - high net worth services for the masses
- eBanking portals - content takes over from technology
- Electronic bill payment and presentment (EBPP) - does it matter?
- Multi e-channel access
- Independence of presentation is key
- CRM in eBanking
- Summary
Chapter 3 Consumer Uptake
- Internet banking customers
- Internet banking customers, 1999
- Internet banking customers, 1999-2004
- Internet banking customers as a proportion of the retail banking population
- Interactive TV banking customers
- WAP-based interactive mobile phone banking
- Total European eBanking customers
Chapter 4 Implications
- Growth of the eBanking customer base
- Major trends in European eBanking strategy
- Standalone eBanks - the search for income growth
- The rise of the HNW portal and the financial services supermarket
- Telcos and ISP/content providers are becoming key partners for banks
- The future of the branch
- Winners and losers are starting to emerge
- eBanking IT expenditure
- Introduction
- European overview
- Rollout of new services inflated UK expenditure in 1999
- The UK will consolidate its position as the leading market to 2004
- European eBanking IT expenditure by project type
Chapter 5 Opinion
- Introduction
- How will eBanking impact banks?
- Fitting the traditional business model
- Maintaining competitive edge
- Impact of new entrants
- The future of the branch
- Banks as portals - portals as banks?
- The development of eCommerce strategies
Chapter 6 Appendix
- Glossary
- Sector and market definitions
- European retail banking
- eBanking
- PC-based Internet banking (Internet banking)
- Interactive TV banking (iTV banking)
- Interactive mobile phone banking
- Customer number forecasts
- Market definitions
- Western Europe
- eBanking IT expenditure
- Basic transactional services
- Full banking services
- Personalization
- iTV services
- WAP-based mobile phone services
- Other
- General definitions
- Authentication
- Biometrics
- PKI
- Readers
- Smart card
- Trusted third party (TTP)
- HBCI
- Abbreviations
- Report Methodology
- Preparation of first draft data
- Coverage of secondary and published sources
- Primary industry interviews
- Forecast methodology
- Data finalization, cross-checks and verification
- Index
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