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The IT Outsourcing Outlook: Fast Growth Sectors And The Leading Players

Product Type: Market Research Report
Published by: Business Insights
Published: August 2004
Product Code: R162-572
Description
Organisations are increasingly turning to third-party service providers for their ICT infrastructure and application services requirements- IT outsourcing has matured in recent years from providing a solution to a customer’s IT nightmare into a competitive business imperative. It now encompasses a growing range of sophisticated services, from consulting to the outsourcing of entire business processes, with a blurring of the lines between discrete services. As a result, the IT outsourcing market landscape is increasingly complex. Large service providers are now facing increasing competition from not only each other but from outsourcing specialists as an increasing number of deals are being won on a best-of-breed, consortium basis. ‘The IT Outsourcing Outlook: Fast growth sectors and the leading players’ report analyses the market trends, on a sub-sector basis, and identify the vendors that are best placed to dominate in each of them over the next few years. The contents of this report are based on a unique database created on an on-going basis since 1998. It contains in-depth vendor profiles based on executive interviews and independent analyst ratings, and tracks IT outsourcing market trends down to the level of the single contract.
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Executive Summary 
Chapter 1 An introduction to IT outsourcing 
Summary 
Introduction 
Value and impact 
Definitions 
Business process outsourcing (BPO) 
Grid computing 
Human resources (HR) outsourcing 
Multi-sourcing 
Offshoring/near-shoring 
Off-shoring 
Near-shoring 
Transformational outsourcing 
Utility/on demand computing 
Chapter 2 IT outsourcing: Market trends 
Summary 
Market trends 
First quarter 2004 
Overview 
BPO/IT outsourcing 
Vendor market share 
Vertical industries 
Geographical market share 
Offshore 
Full year 2003 
Overview 
Mega-deals 
Vendor market share 
Offshore 
Geographical regions 
Chapter 3 Accenture 
Summary 
Current positioning 
Competitive stance 
Outsourcing 
Business process outsourcing 
Application management 
Infrastructure management 
Strategic outsourcing 
Consulting 
Customer relationship management 
E-commerce 
Enterprise solutions 
Finance and performance management 
Knowledge management and collaboration 
Security 
Supply chain management 
Market sectors 
Communications and High-Technology 
Products 
Financial Services 
Resources 
Government 
Financial performance 
Future strategy 
Conclusions 
Chapter 4 Affiliated Computer Services
(ACS) 
Summary 
Current positioning 
BPO 
Competitive stance 
Business process outsourcing 
IT outsourcing 
Systems integration 
Market sectors 
Communications 
Education 
Financial Services 
Government 
Healthcare 
Insurance 
Manufacturing 
Retail & Distribution 
Transportation 
Financial performance 
Future strategy 
Conclusions 
Chapter 5 BT Global Services 
Summary 
Current positioning 
Competitive stance 
Syntegra 
Knowledge Management 
Customer Relationship Management 
E-commerce 
BT Global Solutions (ex-Syncordia) 
In voice messaging 
BT Global Products 
Content Hosting 
BT Global Carrier 
Others 
Market sectors 
Financial performance 
Future strategy 
Conclusions 
Chapter 6 Capita Group 
Summary 
Future strategy 
Conclusions 
Chapter 7 Cap Gemini Ernst & Young
(CGE&Y) 
Summary 
Current positioning 
Competitive stance 
Management consulting 
Program management 
Enterprise resource planning 
E-commerce 
Integrated supply chain management 
Customer relationship management 
Applied knowledge management 
Euro compliancy services 
Outsourcing 
Market sectors 
Finance 
Telecoms and media 
Manufacturing, retail and distribution 
Administration and public services 
Energy, utilities and chemicals 
Financial performance 
Future strategy 
Conclusions 
Chapter 8 Cognizant 
Summary 
Current positioning 
Market sectors 
Future strategy 
Conclusions 
Chapter 9 CSC 
Summary 
Current positioning 
Competitive stance 
Outsourcing 
Systems integration 
IT management consultancy and professional services 
Market sectors 
Aerospace 
Process industries 
Financial services 
Healthcare 
Public sector 
Manufacturing 
Telecoms 
Travel and tourism 
Financial performance 
Future strategy 
Conclusions 
Chapter 10 EDS 
Summary 
Current positioning 
Competitive stance 
Operations Solutions 
Communications Services 
Financial process management services 
Customer relationship management 
Administrative process management 
Enterprise shared services 
Solutions consulting 
AT Kearney 
Product Lifecycle Management Solutions 
Market sectors 
Manufacturing and retail 
Financial 
Government 
Communications 
Healthcare 
Financial performance 
Future strategy 
Conclusions 
Chapter 11 HP Services 
Summary 
Current positioning 
Competitive stance 
Managed Services 
Consulting and Integration 
Customer Support 
Financial performance 
Future strategy 
Conclusions 
Chapter 12 IBM Global Services 
Summary 
Current positioning 
Competitive stance 
Business consulting 
IT consulting 
Business transformation services 
E-business services 
Total systems management services 
Strategic outsourcing services 
Market sectors 
Financial performance 
Future strategy 
Conclusions 
Chapter 13 Conclusions 
Summary 
Trends and analysis 
IT outsourcing 
Business process outsourcing 
Key vendors 
Grid 
Key vendors 
Human resources outsourcing 
Key vendors 
Mega-deal vs multi-sourcing 
Offshore/near-shore outsourcing 
Key vendors 
Public sector 
Key vendors 
Transformational outsourcing 
Key vendors 
Utility and on-demand 
Key vendors 
Index 
List of Figures
Figure 2.1: Key deals by vendor Q104 
Figure 2.2: Key deals by vertical industry Q104 
Figure 2.3: Key deals by vendor 2003 
Figure 13.4: HR outsourcing contracts by vendor 2003 
Figure 13.5: IT outsourcing deals by vertical sector Q104 
List of Tables
Table 1.1: Top 10 IT services providers 
Table 2.2: IT services contract awards by quarter 
Table 2.3: The 10 largest IT services contracts awards 1Q04 
Table 2.4: Major IT services contracts awards 2003 
Table 3.5: Accenture financial results by year 
Table 4.6: ACS financial results by quarter 
Table 4.7: ACS financial results by year 
Table 7.8: CGE&Y financial results by year 
Table 9.9: CSC financial results by quarter 
Table 9.10: CSC financial results by year 
Table 10.11: EDS financial results by year 
Table 11.12: HP Services financial results by quarter 
Table 11.13: HP financial results by year 
Table 12.14: IBM Global Services financial results by quarter 
Table 12.15: IBM Global Services financial results by year 
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